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Reviews of The Orchid Hotel Mumbai Vile Parle

5 out of 5
The Orchid Hotel Mumbai Vile Parle
Nehru Road, Vile Parle East, Adjacent to Domestic Airport, Mumbai, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 303 out of 995 reviews" "
Rating 8 - Good. 379 out of 995 reviews" "
Rating 6 - Okay. 165 out of 995 reviews" "
Rating 4 - Poor. 79 out of 995 reviews" "
Rating 2 - Terrible. 69 out of 995 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clarence, Oakdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and had a great bar called Mervin’s on site
Stayed 5 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Mr.Oakdale, Namaskar!!We're delighted to hear that our proximity to the airport was convenient for your travels and that you had an enjoyable experience at Merlin's bar. We put a lot of effort into creating a vibrant and welcoming atmosphere for our guests, so it's great to know that Merlin's stood out for you. We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

2/10 Terrible

sarah

Liked: Amenities, property conditions & facilities
Uncompassionate, unsupportive and not good communication at front desk I had booked for 3 nights and I had an emergency after arriving at the hotel, we had booked 2 rooms. Spoke to the person at front desk, he said ok, contact Expedia as that’s who we booked it with and if they cancel it then it’s ok. So we spoke to Expedia and they accepted and agreed. Next morning we tried to check out and was told we cannot cancel. We still have to pay. I am still in process of fighting this but dealing with a medical issue that was the emergency reason that we had to leave.
Stayed 3 nights in Feb 2024

4/10 Poor

Sushrut

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Extremely unprofessional staff. The travel desk guy saw my tattoo and started making comment about how god wouldn't like that and I wont be allowed in the heaven. Overpriced room. Doesn't have basic facilities like mini fridge, bathrobes. No hot water either, very Luke warm water. Even the ironing board was child size, took 10mins iron one shirt!
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Mr. SushrutNamaskar!!We thank you for choosing The Orchid Mumbai for your recent stay and for taking out your valuable time for sharing constructive feedback. This will certainly help us in aligning our services to your desired service levels and we shall ensure to take suitable action in order to prevent any future occurrences.We value your patronage as we look forward to welcoming you back to The Orchid Mumbai. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 Excellent

Anwulika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lady who served us was fantastic! Helping us check in early when a room was available! So grateful! Buffet breakfast is fantastic too.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Mar 2024
Dear Ms. Ugbogu Namaskar!!Thank you for reviewing us here on this platform and we are truly delighted to hear from you. Glad to learn that you had a wonderful experience while staying with us and appreciated our services. Your feedback means so much to us and we have shared the same with the entire team. Should your travel brings you back to Mumbai, we would be delighted to host you again. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 Excellent

zeeninder

Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful food and courteous staff. Very good rates
Stayed 5 nights in Jan 2024

10/10 Excellent

Siddhant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great staying at The Orchid Hotel Mumbai.

8/10 Good

sanjay

Stayed 3 nights in Jan 2024

8/10 Good

bejoy

Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Mr JohnNamaskar!!Thank you for reviewing us here on this platform and we are truly delighted to hear from you. Glad to learn that you had a wonderful experience while staying with us and appreciated our services.Should your travel brings you back to Mumbai, we would be delighted to host you again. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

8/10 Good

Vimal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and helpful staff. Good location to the airport
Stayed 4 nights in Dec 2023

8/10 Good

Vikas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from General Manager on 4 Jan 2024
Dear Mr. VikasNamaskar!We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 Excellent

Deepak

Stayed 2 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Mr. Deepak, Namaskar!Thank you for taking the time to rate our product and services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Shubhamoy Banerjee, General Manager, The Orchid Hotel, Mumbai

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good Styaing
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Mr. Mahesh, Namaskar! We're pleased to know you had a good stay at our property. We strive to provide our guests with a comfortable and enjoyable experience and it's great to hear that we succeeded in delivering that. Please feel free to share any suggestions or thoughts on what improvements could be made for a better experience in the future. We're looking forward to having you again soon. Your feedback is invaluable to us, so we appreciate you sharing your perspective. Thanks & Regards Shubhamoy Banerjee, General Manager, The Orchid Hotel, Mumbai.

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Mr. Vijay, Namaskar! Thank you for taking the time to rate our hotel. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please do not hesitate to reach out to us Thanks & Regards Shubhamoy Banerjee, General Manager, The Orchid Hotel, Mumbai.

8/10 Good

GAURAV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Mr. Gaurav, Namaskar! Thank you for taking the time to rate our product and service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Shubhamoy Banerjee,General Manager, The Orchid Hotel, Mumbai

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!
The minute you arrive, the friendliness of the staff is on full display. The facility is clean with many great amenities.
Stayed 2 nights in Nov 2023
Response from General Manager on 25 Nov 2023
Dear Mr. Haulman,Namaskar!!We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

4/10 Poor

Shweta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked 2 rooms, woke up sick. Room has rusty smell and has no fresh air circulation for both rooms we had. Windows are fixed closed. DONT RECOMMEND. Bathtub as given in amenities is only shower. Not good for aged people or any adults for that’s matter. Brown stains in bathroom. AC doesn’t work. Please put your 3 hotel policy in description so people can read prior to booking. It is 3 star hotel. Not suitable for foreigners
Stayed 1 night in Nov 2023
Response from General Manager on 25 Nov 2023
Dear SinghNamaskar!! We extend our sincere empathy towards the issues reported during your stay; it is indeed essential for us to promote an environment conducive to relaxation and comfort. The concern about the rusty smell and lack of fresh air circulation is noted, and duly addressed to the relevant department for prompt remedy. Your feedback regarding the fixed windows is acknowledged. The windows were designed that way for safety regulations. We consider the condition of our bathroom facilities serious; we should have delivered rooms that are stain-free. Rest assured, the rectification and strict adherence to cleanliness norms are initiated. The non-functioning AC issue is unacceptable; the concerned team will resolve it to avoid any recurrence. As for the term "bathtub", we do signify specific rooms with shower facilities under the amenities section. However, understanding your perspective and the inconvenience it might have caused, we commit to maintaining even clearer distinctions in the future. Feedback like yours is valuable for our improvement. We look forward to the opportunity to provide you with an improved and pleasant stay in the future.Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

6/10 Okay

Jayantee

Stayed 2 nights in Oct 2023
Response from General Manager on 21 Nov 2023
Dear Mr. RamkorunNamaskar!We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

2/10 Terrible

Kiran

Stayed 2 nights in Oct 2023

8/10 Good

Alap

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sebi

Liked: Cleanliness, staff & service, amenities
The front office must adopt a policy of seating the check in /check out customers rather than keeping us standing in Q. Arrange seats like other 5 star hotels and attend 1st come 1st serve basis. Though the Fact Check out is good practice. The restaurant staffs should need more training and attentive.
Stayed 1 night in Oct 2023

6/10 Okay

Bhalinderpal

The room ordered wasn't provided. Stay was inconvenient as we ordered twin beds but a makeshift bed was arranged along with a double bed leaving the room congested and bedding uncomfortable.
Stayed 1 night in Aug 2023
Response from Abhishek Chande- Front Office Manager on 14 Sept 2023
Dear Guest,Namaskar!We Thank You for choosing The Orchid Mumbai for your recent stay and for taking out your valuable time for sharing constructive feedback. This will certainly help us in aligning our services to your desired service levels and we shall ensure to take suitable action in order to prevent any future occurrences. We value your patronage as we look forward to welcoming you back to The Orchid Mumbai.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jamini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay here for one night. Conveniently located and the staff were exceptional.
Stayed 1 night in Aug 2023
Response from Abhishek Chande- Front Office Manager on 14 Sept 2023
Dear Guest, Namaskar!Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel.It is our constant Endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality.We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection.Once again, thank you for choosing to stay with us and we hope The Orchid, Mumbai remains your hotel of choice in Mumbai.

10/10 Excellent

Rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the traditional decor of the hotel with rich woodwork and artistic touches. The staff were friendly and the restaurants were amazing. The South Indian restaurant had very nice fare but was somewhat inefficient as dishes took a while to arrive. Self service would be better. Loved the buffet style temptations restaurant. The coffee shop and gift shop were expensive as expected. Will definitely consider staying again.
Stayed 1 night in Jun 2023
Response from Abhishek Chande- Front Office Manager on 14 Sept 2023
Dear Ms. Rina, Namaskar!First of all I would like to thank you for spending time to write a review. I am delighted to read your wonderful review about The Orchid Hotel, Mumbai. Your kind comments are a source of motivation for the team. I would also like to appraise you that our pricing is aligned as per the market trend and your comments about South of Vindhyas are duly noted. We value your patronage and look forward to welcoming you back soon.

8/10 Good

Parag

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and breakfast options were good
Stayed 1 night in Jul 2023
Response from Abhishek Chande- Front Office Manager on 14 Sept 2023
Dear Mr. Parag, Thank you for reviewing us here on this platform and I am truly delighted to hear from you. Glad to learn that you had a wonderful experience while staying with us and appreciated our services. Your feedback means so much to us and I have shared the same with the whole team.Should your travel brings you back to Mumbai, we would be delighted to host you again.

10/10 Excellent

Arpit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
The overall stay was good and comfortable. Just that the pillows provided, even though soft, are too thick. It doesn't give a comfortable sleep. Also I found the food prices a little high. Apart form these, teh hotel offer a free airport shuttle. I took the same but at the time of checkout i was asked to pay saying that the free service is only for drop to airport from hotel and not for pick-up which was deceiving and hence should be made clear in their policies.
Stayed 2 nights in Jul 2023
Response from Abhishek Chande- Front Office Manager on 14 Sept 2023
Dear Mr. Arpit,Namaskar!We Thank You for choosing The Orchid Mumbai for your recent stay and sharing your valuable ratings with us.We are delighted to know that you have had a pleasant stay with us. Mr. Arpit I would like to assure you that our prices are aligned with the market trend and we offer the pick up and drop off to the domestic terminal as the vehicles are on rotation. You feedback about the pillow has been recorded and we request you to kindly let us know about your pillow preference the next time you stay with us.We look forward to an opportunity to welcome you back soon assuring the best services always.

2/10 Terrible

David, Irving

Business traveller
Disliked: Cleanliness, staff & service
First of all, this is a 3 star hotel at best (false claim as a 5 star written on the signboard. It’s one of the most disgusting hotel that I’ve stayed (I’ve stayed at hundreds of hotels across the globe). The room & the hallway have this rotten smell (from the carpets) and they try to mask the stench with some awful smell of fragrance or incense. The windows in the room are fixed to the wall & can’t let the fresh air into the room. The fridge & toilet are filthy with brown stains. The bed sheet has some brown stains. The list goes on… The reception counter is super slow where male staffs were busy talking with local flight attendants. I received multiple calls during my sleep where (1) they wanted to rescan my passport (2) advertise their cafe in the lobby, really!!? I visited the cafe but was sweltering within minutes. Take my advice, if you’re from a foreign country, stay elsewhere - you will thank me for it.
Stayed 1 night in Jul 2023

8/10 Good

sreenivasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

MANJULA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In general, the property is run down
Stayed 1 night in Jul 2023

10/10 Excellent

Sarala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Anshumaan

Travelled with family, Business traveller
Staff response to the request is not good and not servicefull.
Stayed 1 night in Jun 2023

10/10 Excellent

RAVI

Liked: Cleanliness, staff & service, property conditions & facilities
I LIKE THE AMBIENCE , FOOD , COURTESY OF THE STAFF , EXCELLENT LOCATION I.E. NEAR TO AIRPORT
Stayed 2 nights in Jun 2023

8/10 Good

Austin

Stayed 4 nights in Jun 2023

8/10 Good

Bina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very comfortable and we thoroughly enjoyed the live music over dinner. Food was delicious and the rooms was comfortable. The only disappointment was that despite booking a king room, the room initially checked in was smaller and the bed too was smaller. We had to complain to the front desk to have the room changed based on the booking type. Being a 5 star hotel, expect better customer service than being provided services lower than what was booked for. But other than that excellent experience and we might still go back again.
Stayed 2 nights in May 2023

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Rina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Aashish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and Rohit from reception was really hospitable. Appreciate their hospitality
Stayed 2 nights in May 2023

4/10 Poor

ADEL

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing a full review on my stay cause the hotel is ranked 5-star which shouldn’t be! Sorry for my honesty. First of all, the hotel room is not hygienic at all. Bed bug/lice. My advise to families, select your stay carefully when traveling with your kids. Bed is so dirty, uncover the bed sheets and you will get shocked by the dirt/blood stains. A/C is not cool/not working properly, the humidity inside the room is indescribable. This has made the room smells rotten. Furniture is very old. Room service is the slowest I have ever experienced. I had to order a spoon which took an hour before I get it. You can’t bring cooked food like burgers, leftovers, etc. from outside to your room (Hotel Policy). They haven’t taken into their consideration that some guests have kids! We didn’t know about that until we arrived and informed by the reception staff. Complementary water at the room is RE-FILLED glass bottles, absolutely unknown source. We bought water from market to avoid those bottles. Breakfast is average. I have changed the hotel for my remaining stay in the city.
Stayed 2 nights in May 2023

10/10 Excellent

Shakti Pratap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well behaved and courteous staff.
Stayed 1 night in Apr 2023

10/10 Excellent

prashant

Stayed 2 nights in Apr 2023

8/10 Good

Vaishali

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

hitesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Orchild is perfect example of 5 Star Indian Hotel , staff was very helpful, baggage handling staff was excellent,Hotel was clean and spotless , Breakfast was so tasty and had almost everything on table . Hotel area was near to airport , where you can find auto taxi or uber within a minute . Hotel staff was very welcoming from security to breakfast and reception everyone .everything was provided in our room. Hotel had some good vibes and smell in air .
Stayed 1 night in Mar 2023

8/10 Good

Naresh

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Vikram

Travelled with group
Disliked: Amenities
Management needs improvement. I had to struggle a lot for requesting tea cups
Stayed 1 night in Mar 2023

6/10 Okay

Boom Clothing Pvt Ltd

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NOT WORTH THE MONEY WE PAY
Property is good, but most irritating is their so-called rules .. All the rules must be updated before we book, worst experience was I was stopped while taking coffee mug outside !!!! Are you kidding me ???? Are you guys running a BOARDING-SCHOOL ??? STAFF WERE RUDE ...
Stayed 1 night in Mar 2023

2/10 Terrible

ankit

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very badly maintained anf staff doest not care about any problems you have regarding room when told.
Stayed 1 night in Feb 2023

2/10 Terrible

Kuntal, Somerset

Stayed 1 night in Feb 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023