Ratings based on 433 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Oxford

An old friend showing its age

Posted 18-May-2017
Pros: Friendly staff
Cons: Rooms in old part
Location: Airport location
I stayed their for 2 nights for business. The rooms in the original building are looking a bit tired and are overdue a refurbish. Also the Coffee Shop is very crowded at breakfast after the extension.
4 out of 5
Recommended
for Everyone
by A verified traveller from India

Posted 10-May-2017
I normally don't write reviews, but wanted to say I had a "once in a lifetime" experience this past weekend at The Orchid Hotel. It is the most beautiful, clean, stunning hotel I have ever stayed in. The service in unmatched in every category & superb beyond description. The showers were the cleanest I have ever seen (looked like they were brand new), linens impeccable, beds were the most comfortable & luxurious I had ever slept on in life. Fresh flowers abound in this first class hotel & it is in a league of it's own. I could write for days about this magnificent hotel including how the bathroom has makeup/shaving lighted mirrors, beautiful soaps & lotions on gleaming silver trays and even a make-up towels for ladies. No small detail is overlooked. It was the best hotel experience I had ever had in life --top to bottom in every category. Stellar! Lastly, The Orchid in a fabulous location with restaurants and attractions within walking distance from Air Port. The incredible staff are eager to assist, if needed. My highest recommendation for The Orchidl Hotel over any other hotel ever. I'll definitely return.
1 out of 5
by A verified traveller from mumbai

Poor service and very uncooperative staff.

Posted 20-Apr-2017
Booked a non smoked deluxe room,but staff told me they have upgraded me to club room, and the room had cigar smoke air filled in every corner, i got throat infection and ultimately cold due to this typical cigarette smoke smell that the room beared it. You pay 5star price and receive poor service, i got late by 20mins for buffet breakfast that i had booked while buying online deal, and they didn't offer me breakfast bcZ i was late. I asked them to offer me some of the bfast items from booked bfast in my room if not buffet . They didn't even consider that, ultimately i paid for buffet breakfast and i didn't even get to eat it bcz i was late. so ridiculous!! Plus my deluxe room included bath robe which I wasn't provided untill i asked for it, wasn't it suppose to be there in my bathroom already. We were three people and were offered only one bathroom slippers. It's like you got to ask for every single thing that you have already paid for. Overall orchid is an example of good 5star hotel with a poor staff and service , i wish the people in charge of hotel and reading this and take care to upgrade their service bcz people pay best price and recive poorest service at their hotel. The staff think giving a smile and greeting customers is the only meaning of service but isn't making right arrangements for a comfortable stay of customers should be considered a part of service as well. The people in charge should train their staff well.i wouldn't recommend this hotel to any one.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport

Posted 18-Apr-2017
Wonderful place and the manager on duty was very helpful and he was able to upgrade us to a suite. Had a wonderful experience
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Location and very good service.

Posted 15-Apr-2017
Pros: Cleanliness,Service & location
Excellent Location and very good service. The staff took excellent care of us and was very helpful. It beautiful and clean hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from bhutan

Staff and hotel very good.

Posted 10-Apr-2017
The staff are very helpful Would like to especially ms pooja in customer relationship she was very helpful. Thank you for a wonderful stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Focus on service comfort and tradition.

Posted 03-Apr-2017
Pros: Local feel with all the comforts of home.
Cons: None
Location: The area is safe and there is great local shopping and food. Easy to travel to local and distant attractions.
I was very pleased with my stay (7 nights). I am from the Boston, MA USA area and wanted a comfortable stay with a local feel. Orchid met and exceeded my wishes. The restaurants are frequented by several locals and gives an authenticity that I really wanted. The staff is very attentive without being overbearing. If my travels bring me back to Mumbai I will probably be staying here again.
3 out of 5
by A verified traveller

Bad concierge

Posted 01-Apr-2017
Had to take a taxi early morning to the airport. The front desk told me to take the hotel car @950. The airport us just 5 km away and would cost 100. They could not help me get a taxi too. How can you force people to take the hotel car at a ransom price by ensuring no private taxis around? This is unethical.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel with good location

Posted 27-Mar-2017
Comfortable stay .. though they said they upgraded us - we could not feel any difference.. good location.. interesting breakfast options - including a pure veg restaurant option which was a different experience..
3 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel. Clean.

Posted 26-Mar-2017
Hotel is adequate. Clean. Rooms and bathrooms are little old. No free shuttle to the international airport.