Do not waste your time, not a 5 star in any sense
I booked the Lalit hotel in Mumbai for a total of 4 nights and 5 days. I visited Mumbai for work from California.
Someone greeted us at the airport as we landed, shuttled us to the hotel and we were able to check in. So the first hour at the hotel - awesome.
After that, the experience with hotel and staff was absolutely terrible. We were given a smelly room that had extremely damp sheets. Let the hotel staff know and they explained it was bc of the humidity and would send a humidifier right away to help. That humidifier came the next evening even though we asked multiple times as the smell was terrible. I asked for sheets to be changed, that also came the next evening after 4 pm.
Room service is a joke. The first night we ordered food at 130/2 am and it came close to 5 am. I explained that we fell asleep and do not want to be charged but they refused to take the charges off. On top of it, every order had things missing, food/drinks etc that constantly needed correction.
On 2nd night the toilet in the room stopped working. Someone came to repair it 3 hours after the initial complaint, so we had to go down to the lower level bathrooms in the gym in the meantime. This happened the 3rd and 4th nights as well.
The hotel offered to comp laundry to help with the issues, we said ok but were then hit with a 12,000 rupee - even though they explained it was comp'd.
Multiple more issues every day. Waste of time, energy and money. A 2-star hotel would be more hospitable.