Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller from London
Nice hotel, pity about the reception staff
Posted 15-Oct-2015
Pros: Comfortable and clean room and bathroom.
Good food in restaurant, but breakfast not so good could have been better.
Cons: Attitude of reception staff.
Breakfast.
Location: Don't know, we arrived late and had an early start, but area seemed to be quite a good one in terms of prestige.
Nicely decorated hotel with comfortable bedrooms.
Waiting staff and housekeeping staff very good, but reception staff terrible. No welcome at all, inefficient and indifferent. Same each time we had dealings with any of them.
Such a pity, it would be a good hotel otherwise.
by Shalini M.
Travelled from America for a TV Show shoot
Posted 26-Sep-2015 on OrbitzWe booked the hotel as we had to be in town for an TV Show shoot that my son was participating in and the channel recommended it for its proximity to the rehearsal halls and the channel office in Mumbai. The hotel was rated as a 5 star but I would say that it is a maximum of 3 or 3.5 stars by US standards.
When we had to extend our stay, instead of giving us a discount - we were three families staying there, the manager Niket actually made us pay more than we had initially paid. The wifi was non-existent and we did not have Wi-Fi for most of the trip.
However the rest of the staff were super nice, very friendly and provided great service. If I were to recommend anything about this hotel, it would be the staff.
by Nitin from Delhi - NCR
Posted 12-Aug-2015 on Hotels
The food was really good too
by Oliver from Dubai
Posted 05-Jul-2015 on Hotels
Good..I come again!
by bobby
Posted 03-Jul-2015 on Hotels
Great stay ! Awesome pizzas in restaurant
by bobby from New York City
Fantastic boutique hotel !!
Posted 28-Jun-2015 on HotelsFantastic finishes. Great stay and awesome staff.
by A verified traveller
Complete let down!!!!
Posted 22-Jun-2015Had the superior room, when we got to the airport was a complete let down, had to pay for the taxi despite being told I would get picked up as a complimentary by the hotel but didn't.
Got to the room, had asked for two single beds but got a one king bed and a bathroom nothing else. Bathroom was thankfully a reasonable size, but the shower was rather mouldy. The plumbing was horrendous and the place got flooded every time it was used - the pipes were blocked and the filth and dirt kept rising rather then sinking away. Very unhygienic!!
the complimentary snacks left in the room were out of date and the water bottles you could tell it was tap water - the bottles were all opened!! Had breakfast ( part of the package) but it was disgusting and didnt have it anymore after that.
Disappointed in staff and their management. Didn't feel welcomed or cared about - We flew away for a few days to another city in India and made the hotel aware of our flight plan (I made a copy of the flight for the hotel) and arranged for them to pick us up from the airport but when we got back we again were left on our own and had to pay for the taxi back.
Complete and utter let down!
Definitely would NOT recommend it!!
by YASHWARDHAN from Goa
Not Worth It
Posted 01-Mar-2015 on HotelsNot worth the price! Add a little more and you can stay at Novotel. The staff are friendly and nice but not so professional. Excellent customer service by Niket - Sales Manager. Positives: Location, bed linen/pillows are of very good quality, Daily & Financial newspaper complimentary. Taxi was arranged by staff at reception in just 10 minutes. Negatives: Food(In room Dining) was tasty however portion size is small. Tea kettle was not clean. Breakfast(In room dining) came without any cling wraps, quality of Jam chiplets poor, choice of juice not asked, tea was already poured in the cup, no sugar provided, milk was in a glass. Tv was not working(disconnected) Bedside alarm clock went off at 04:30 AM and again after 10 minutes. Alarm clock from next room was also ringing in the morning for almost an hour. The room doors close with a loud bang-next room was being serviced and the door banged almost 10 times. Blinds in the bathroom were not working(difficult to open-impossible to close) In room safe was not working. Overall It is worth half the price they charge.
by Barbara from Austin
Great location in Andheri West
Posted 07-Jan-2015 on HotelsThe rooms are big and bright, with very comfy beds.
Bathrooms modern and big with good shower pressure and plenty of hot water.
Food is good, fresh.
Great location in tree-lined streets and walkable to shopping and food.
if you need to be in biz area of Andheri West. WalkabIf you are sightseeing in Mumbai, you are too far north. Head to Worli, Colaba, Nairiman point and save yourself the taxi fares and traffic daily. Enjoy!
by A verified traveller
Disappointed
Posted 15-Dec-2014 on HotelsVery disappointing stay. We expected a much better experience but found the hotel did not meet our expectations. The staff tried to please us but the condition of the hotel defeated them. We are frequent travelers to India and have experienced some fine hotels there. Unfortunately, this is not one of them.
