Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Loughborough. UK

Nice hotel and very close to the beach

Posted 06-Apr-2016
Pros: The food at Kebab Hut
Cons: Include internet for free especially for customers that take the executive rooms
I last stayed at the Sun-n-sand hotel just over 10 years ago and this time it was an even better experience. The whole hotel including the rooms have been refurbished as the layout has changed.
4out of 5
by A verified traveller from USA

The Hotel Staff

Posted 30-Mar-2016
Pros: The breakfast buffet, the view of the beach and the room was very comfortable.
Cons: Treat all people with respect stop treating other races as if there in a zoo
Location: Too too many people beggars and con artist everywhere. 2000 rupees for a cab ride that would normally cost 400 rupees to Kemps Corner.
With the exception of the one receptionist (clerk) that handled most of our visit. The rest of the staff treated or made us feel like circus freaks. Treating me and my wife like they never seen black and white people together I mean the whole staff came out to just look and stare whenever we came to ask a question. They came out of the wood work just to stare without saying a word. In the gym and restaurant also very uncomfortable and disrespectful.
5out of 5
by A verified traveller from Yorkshire

Great hotel near to the beach.

Posted 28-Mar-2016
Location: There is not a lot to do nearby. Mumbai city is 15 miles away.
This is a top class hotel that is some 15 miles from the centre of Mumbai and is not to be recommended if you wish to spend most of your time in the city. A taxi return is around £20 to £25. Tuk Tuk's are not allowed in Mumbai City. There is not much to do in the immediate location of the hotel but the facilities and service at the hotel cannot be faulted.
3out of 5
by A verified traveller from R

Posted 22-Mar-2016
Nice hotel close to shopping areas and the sea. Food excellent, room small but comfortable. Some of the staff need customer service training though
5out of 5
by A verified traveller from New jersey

Excellent location. Close to everything

Posted 14-Mar-2016
It was excellent staying at this hotel. Breakfast is excellent. I will visit again in future
2out of 5
by A verified traveller from toronto

They didnt allow my guest into my room very insult

Posted 01-Mar-2016
5 star they insultuted my guest because she was female
4out of 5
by Suresh M from Leicester England

Holiday

Posted 27-Feb-2016 on Hotels
Relaxing pretty good
2out of 5
by John from Singapore

Ok maybe when it was new

Posted 18-Feb-2016 on Hotels
I was given a room that was not what I had booked, it had 2 singke beds and was smaller. I had to insist on a better room. After sometime they gave me a new room. The food is average for mumbai quality and overpriced for what it was. The restaurant staff are good, but the overall service is not up to par with other hotels of similar star rating.
2out of 5
by Jatann

Hotel needs Repairs

Posted 13-Feb-2016 on Hotels
old property. needs to renovate. wi fi is chargable. food is OK.
3out of 5
by A verified traveller

Old hotel run down and smelly

Posted 09-Feb-2016
Asked for a non smoking room did not get one. The hotel is old and quite run down. There is a distinct foul odor. The location on the beach us good. Some staff like the concierge were good others at the front desk careless.