Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Airport Shuttle / Bath Tub

Posted 12-Sep-2016
Pros: Room was not cleaned
Bath Tub was supposed to be included in the room and they didn't provide. Manager was very rude in the discussion. Airport Shuttle - They charged Rs 1500 and it was included in the room and the manager kept arguing.
Comment from Hotel Management
29-Sep-2016 by Vikas Kapai, General Manager, Courtyard Mumbai, Hotel Management
Dear Guest, I appreciate you taking the time to provide us with your feedback.I am very sorry to hear that your stay with us did not meet your expectations and that you weren't satisfied with the competence of our team. This critical feedback will be used in training our staff and I hope you that you will consider this incident as an aberration from our usual standards and give us an opportunity to serve you again.
4out of 5
by A verified traveller from 埼玉

常宿にしています。

Posted 01-Sep-2016
Pros: レイトアウトチェックに快く応じてくれました。
Cons: 歯ブラシセットは常備して欲しい
Location: 特にありません
総合点として良いホテルです。ミーティングルーム階のアジアンレストランはホッとする味でお奨めです。フロントのスタッフは極めて丁寧で正確な対応です。
Comment from Hotel Management
06-Sep-2016 by Vikas Kapai,General Manager,Courtyard by Marriott, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel.I am very pleased to hear that our staff and services made your stay pleasant and that you loved the food at our specialty restaurant - Red Zen. If you're traveling to our area again soon, do not hesitate to call us. Me and my entire team look forward to welcoming you back soon. Best regards,
5out of 5
by A verified traveller from New Jersey, USA

Great Hotel, wonderful Staff

Posted 23-Aug-2016
Pros: Location and excellent staff and personnel. All modern amenities were available.
Cons: We have no complaints.
Location: We were not there for tourism so cannot answer this question.
The hotel location suited us best for where we needed to be in Andheri West. Hotel was very modern, clean and well-staffed by excellent, courteous and professional Staff at every level. Nice in-house restaurants with a variety of cuisines. All in all we had a wonderful experience and 13 days' stay at the Courtyard by Marriott.
Comment from Hotel Management
26-Aug-2016 by Vikas Kapai, General Manager,Courtyard by Marriott, Hotel Management
Dear Guest,I appreciate your positive feedback about our hotel.I am glad you found our location to your liking and our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Do visit us again soon for more of such charming experiences.
3out of 5
by A verified traveller from Ashland, OR

Security A Bit Over The Top

Posted 01-Aug-2016
Pros: The buffet looked fabulous and I would have eaten there had I not been told that there was no buffet.
Cons: Get rid of the x-ray machine and stop treating the guests like suspected terrorists.
Location: I went for a 30 minute walk. About the only thing I did was try to stay alive navigating the totally insane traffic of Mumbai!
I arrived at 2 in the morning. Went through the gate with the guards. Then my baggage was promptly put through an x-ray machine to make sure I wasn't bringing in any guns or bombs. The staff was friendly. There was awful construction noise going on somewhere in the Lobby first floor area. I asked about the buffet I saw on line and was told there was no buffet just room service. The next morning after eating some breakfast I brought with me, I walked into the lobby to see a beautiful buffet in the restaurant. Perhaps there was some language glitch, but the english that was being spoken was quite good. I had a very helpful man at the front desk make a phone call for me to confirm my shared cab-which I was meeting at the airport-for a 100 mile journey to Nasik. He called twice letting it ring for a long time, but they never answered. After that someone got me a pre-paid cab to take me to the airport. It wasn't a horrible stay, but I would probably stay at Niranta at the Mumbai International Airport next time.
Comment from Hotel Management
09-Aug-2016 by Vikas Kapai , Hotel Management
Dear Patrick, Thank you for taking the time to provide us with feedback and I am glad you loved our culinary offerings.While security of our guests is utmost important, I am sorry you had to go through multiple procedures.I am glad our team took care of your travel requirement. We look forward to welcome you back again soon. Regards, General Manager, Courtyard by Marriott, Mumbai International Airport
4out of 5
by A verified traveller

Posted 10-Jul-2016
Overall hotel ambience is good! Except service is a bit slow at counter n room service.
Comment from Hotel Management
20-Jul-2016 by Vikas Kapai, General Manager, Hotel Management
Dear Guest, thank you for your review. I am glad your overall experience was positive. We have noted your feedback and this will be useful in training our staff. Looking forward to welcome you back soon.
5out of 5
by Umesh Chandra from Bhubaneswar

Not upto Mark for a five star property.

Posted 20-Jun-2016 on Hotels
Very bad stay in my life. I like this hotel , but the staffs are not good. I will not go again to this hotel in my next visit. The service is very bad. I will not recommend anybody to stay until & unless you change the staffs in this property.
Comment from Hotel Management
25-Jun-2016 by Vikas Kapai, Hotel Management
Dear Umesh, I appreciate you taking the time to provide us with such a detailed review.I am very sorry to hear that your stay with us did not meet your expectations and that you weren't satisfied with the competence of our team.All your comments are essential to educating our staff and I hope you give us another chance to make it up to you. Regards, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
1out of 5
by Raghu shetty

Posted 10-Jun-2016 on Hotels
Comment from Hotel Management
25-Jun-2016 by Vikas Kapai, Hotel Management
Dear Guest, Thank you for choosing to stay with us. I am disappointed to know you did not enjoy your stay with us.Please do treat this as an aberration from our usual standards. The entire team at Courtyard by Marriott, Mumbai International Airport hopes that you give us an opportunity to serve you again. Sincerely, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
4out of 5
by ashwin

Posted 06-Jun-2016 on Hotels
Comment from Hotel Management
09-Jun-2016 by Vikas Kapai, Hotel Management
Dear Ashwin, I appreciate you taking the time to provide us your rating.Looking forward to welcoming you back soon. Regards,
4out of 5
by Atul from Mobile

Posted 05-Jun-2016 on Hotels
Ok stay . Food not up to mark
Comment from Hotel Management
09-Jun-2016 by Vikas Kapai, Hotel Management
Dear Atul, I appreciate you taking the time to provide us your feedback.I am very sorry to hear that our culinary offerings did not meet expectations.I assure you & we do hope that you will consider this incident as an aberration from our usual standards and give us an opportunity to serve you again. Regards,
4out of 5
by A verified traveller from Kerala

Great for the aiport

Posted 30-May-2016
Pros: Comfort
Location: Hotel has its own swimming pool
Only a few minutes from Mumbai's Terminal 2, this hotel is smart, more than comfortable, and the service is excellent. It is also significantly less expensive than Terminal 2's airside hotel.
Comment from Hotel Management
08-Jun-2016 by Vikas Kapai General Manager,Courtyard by Marriott, Hotel Management
Dear Guest,I appreciate your positive feedback about our hotel. If you're traveling to our area again soon, do not hesitate to call us. Looking forward to welcoming you back soon. Take care.