Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from USA

Nice hotel

Posted 28-Nov-2016
Overall the experience was good. The room was clean and comfortable. My only real problems was the food in the dinner buffet, the food wasn't very good and the service wasn't very attentive. We had to ask at least 3 times for water. The other problem was while having a drink with friends in the lobby bar we were disturbed by drunken people coming from the dance club in the hotel. One girl passed out at a table next to us and vomited all over. Her companions made a fuss about it, raising his voice. Not the experience I would have expected. Overall a good experience though
Comment from Hotel Management
05-Dec-2016 by Vikas Kapai General Manager, Courtyard by Marriot, Hotel Management
Dear Guest, Greetings of the day! Thank you for choosing to stay with us. I am happy to know that your overall experience was a pleasant one. However, I am disappointed to learn of your experience caused. We do hope that you treat this incident as an aberration from us usual standards. The entire team at Courtyard by Marriott, Mumbai International Airport looks forward to serve you again! Best regards,
5out of 5
by A verified traveller from Scotland

Very Surprised

Posted 19-Oct-2016
Location: Near Airport. Didn't go out nearby.
Booked this hotel near the airport as we had an early morning flight from Mumbai. The staff on arrival were very helpful and we were checked in quickly. We had dinner in Momo's restaurant and the food and service were first class, the street food in particular. It was a Friday night and there seemed to be lots of locals in. They also do as much as you can drink in 2 hours offer for 999 Rupees. Can't recommend this hotel highly enough. Staff in particular are excellent, only down side might be rooms are looking a bit jaded, but very comfortable. Our pick up to the airport in the morning arrived late and the hotel gave us a free shuttle. Excellent service.
Comment from Hotel Management
21-Oct-2016 by Vikas Kapai, Hotel Management
Dear Guest, Greetings of the day! Thank you for taking your time out to write an amazing review about our hotel on Expedia. We are truly delighted to read your detailed feedback. The title of the review itself has brought a smile on each one of us. Your words of praise for our services, offerings and attention to detail have encouraged us to scale greater heights of excellence. However, It brings us disappointment to note that some of your expectations were not met. Your feedback with regards to the rooms and the airport transfers has been discussed with the team. We assure a better experience. The entire team at Courtyard by Marriott, Mumbai International Airport looks forward to serve you again! Best regards, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
1out of 5
by A verified traveller

Airport Shuttle / Bath Tub

Posted 12-Sep-2016
Pros: Room was not cleaned
Bath Tub was supposed to be included in the room and they didn't provide. Manager was very rude in the discussion. Airport Shuttle - They charged Rs 1500 and it was included in the room and the manager kept arguing.
Comment from Hotel Management
12-Oct-2016 by Vikas Kapai, General Manager, Courtyard Mumbai, Hotel Management
Dear Guest, I appreciate you taking the time to provide us with your feedback.I am very sorry to hear that your stay with us did not meet your expectations and that you weren't satisfied with the competence of our team. This critical feedback will be used in training our staff and I hope you that you will consider this incident as an aberration from our usual standards and give us an opportunity to serve you again.
4out of 5
by A verified traveller from Mumbai

Posted 06-Sep-2016 on Hotels
Comment from Hotel Management
12-Sep-2016 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to welcoming you back soon. Best regards, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
4out of 5
by A verified traveller from 埼玉

常宿にしています。

Posted 01-Sep-2016
Pros: レイトアウトチェックに快く応じてくれました。
Cons: 歯ブラシセットは常備して欲しい
Location: 特にありません
総合点として良いホテルです。ミーティングルーム階のアジアンレストランはホッとする味でお奨めです。フロントのスタッフは極めて丁寧で正確な対応です。
Comment from Hotel Management
06-Sep-2016 by Vikas Kapai,General Manager,Courtyard by Marriott, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel.I am very pleased to hear that our staff and services made your stay pleasant and that you loved the food at our specialty restaurant - Red Zen. If you're traveling to our area again soon, do not hesitate to call us. Me and my entire team look forward to welcoming you back soon. Best regards,
4out of 5
by Michael from Huntingdon

Quick trip.

Posted 28-Aug-2016 on Hotels
Week stay, working. Comfortable.
Comment from Hotel Management
30-Aug-2016 by General Manager, Hotel Management
Dear Michael, Thank you for taking the time to review your experience with us. I am glad that you had a comfortable week with us and the entire team at Courtyard Mumbai looks forward to your return visit. Best regards,
5out of 5
by A verified traveller from New Jersey, USA

Great Hotel, wonderful Staff

Posted 23-Aug-2016
Pros: Location and excellent staff and personnel. All modern amenities were available.
Cons: We have no complaints.
Location: We were not there for tourism so cannot answer this question.
The hotel location suited us best for where we needed to be in Andheri West. Hotel was very modern, clean and well-staffed by excellent, courteous and professional Staff at every level. Nice in-house restaurants with a variety of cuisines. All in all we had a wonderful experience and 13 days' stay at the Courtyard by Marriott.
Comment from Hotel Management
26-Aug-2016 by Vikas Kapai, General Manager,Courtyard by Marriott, Hotel Management
Dear Guest,I appreciate your positive feedback about our hotel.I am glad you found our location to your liking and our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Do visit us again soon for more of such charming experiences.
5out of 5
by A verified traveller

Posted 14-Aug-2016 on Hotels
Comment from Hotel Management
16-Aug-2016 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and looking forward to seeing you again soon. Regards, Vikas Kapai General Manager, Courtyard by Marriott Mumbai International Airport
3out of 5
by A verified traveller from Ashland, OR

Security A Bit Over The Top

Posted 01-Aug-2016
Pros: The buffet looked fabulous and I would have eaten there had I not been told that there was no buffet.
Cons: Get rid of the x-ray machine and stop treating the guests like suspected terrorists.
Location: I went for a 30 minute walk. About the only thing I did was try to stay alive navigating the totally insane traffic of Mumbai!
I arrived at 2 in the morning. Went through the gate with the guards. Then my baggage was promptly put through an x-ray machine to make sure I wasn't bringing in any guns or bombs. The staff was friendly. There was awful construction noise going on somewhere in the Lobby first floor area. I asked about the buffet I saw on line and was told there was no buffet just room service. The next morning after eating some breakfast I brought with me, I walked into the lobby to see a beautiful buffet in the restaurant. Perhaps there was some language glitch, but the english that was being spoken was quite good. I had a very helpful man at the front desk make a phone call for me to confirm my shared cab-which I was meeting at the airport-for a 100 mile journey to Nasik. He called twice letting it ring for a long time, but they never answered. After that someone got me a pre-paid cab to take me to the airport. It wasn't a horrible stay, but I would probably stay at Niranta at the Mumbai International Airport next time.
Comment from Hotel Management
09-Aug-2016 by Vikas Kapai , Hotel Management
Dear Patrick, Thank you for taking the time to provide us with feedback and I am glad you loved our culinary offerings.While security of our guests is utmost important, I am sorry you had to go through multiple procedures.I am glad our team took care of your travel requirement. We look forward to welcome you back again soon. Regards, General Manager, Courtyard by Marriott, Mumbai International Airport
4out of 5
by Nomal from Sri Lanka

Business and holiday at Courtyard Marriott

Posted 30-Jul-2016 on Hotels
Hotel was over all good for a business stay with a good buffet for breakfast but when we came into the room it had cigarette smell though it was a non smoking room. The hotel was willing to change the room but we had already settled in for the night & didn't want to change.
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear Nomal, Thank you for your feedback and I am glad your overall stay was positive. I apologize for the smell in the room and I would request you to consider this incident as an aberration from our usual standards. Please feel free to contact me on your next visit. I personally will look after all the aspects of your stay. The entire team looks forward to serve you! Best regards, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport