Ratings based on 295 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and convenient location

Posted 06-Mar-2017
Pros: Location, service
Location: Convenient for getting in and out of the city to the airport, Not many restaurants in walking distance if you are the kind to like those options.
I had booked this hotel through Expedia this time and had a very satisfyng experience. Right from pick up at the airport, check in to access to the lounge the service levels were excellent. The breakfast buffett was excellent, while service levels could be better there as sometiimes we had to wait for our orders. Overall a great stay for a business visit with easy access to the airport being a plus.
Comment from Hotel Management
11-Mar-2017 by Vikas , Hotel Management
Dear Guest, Greetings of the day! It is nice of you to take time out to write an excellent feedback about our hotel. The location of the hotel is indeed a good one for travelers. All of us look forward to serve you in the not so distant future! Best regards, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
3out of 5
by A verified traveller

Posted 15-Feb-2017
TV across all channels there was no clarity... the sheets were not clean enough.... had rashes... the washroom basin was not cleaned when we got into the room..... overall not as great we expect Marriott to be..
Comment from Hotel Management
22-Feb-2017 by Vikas Kapai , Hotel Management
Dear Guest, Greetings of the day! I appreciate you taking the time to provide us with such a detailed review.I am very sorry to hear that your stay with us did not meet your expectations and that you weren't satisfied with the competence of our team. Your valuable feedback regarding our rooms has been discussed with the team. I would like to assure a better experience. We do hope that you treat this incident as an aberration from us usual standards. Sincerely, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
4out of 5
Recommended
for Families
by A verified traveller

Posted 13-Feb-2017
Pros: The location and the food.
Cons: Some activities for children. Additional seating at the swimming pool.
We have a good experience at Courtyard. The food was very delicious and the menu had a good spread.
Comment from Hotel Management
16-Feb-2017 by Vikas Kapai , Hotel Management
Dear Guest, Greetings of the day! Thank you for taking your time out to write an amazing feedback about our hotel. We are glad to know that you had a memorable experience. The entire team at Courtyard by Marriott, Mumbai International Airport looks forward to serve you in the not so distant future! Best regards, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
4out of 5
Recommended
for Everyone
by A verified traveller from india

Nice location

Posted 06-Feb-2017
Comfortable and staff was good. Centrally located.
Comment from Hotel Management
11-Feb-2017 by Vikas Kapai , Hotel Management
Dear Guest, Greetings of the day! Thank you for taking your time out to write an amazing feedback about our hotel. I am glad you had a comfortable stay with us. The location of the hotel is indeed a good one for travelers. The entire team at Courtyard by Marriott, Mumbai International Airport looks forward to welcoming you back soon! Best regards, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
5out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport, only stayed one night

Posted 24-Jan-2017
Pros: Wel kept, clean room and comfortable
Cons: not sure
Location: not sure
Only stayedthe one night to rest after flying in from abroad, Then ahd o coninue journey the followin morning, Had a very restful night and good breakfast
Comment from Hotel Management
28-Jan-2017 by Vikas Kapai,General Manager, Courtyard by Marriott, Hotel Management
Dear Guest, Greetings of the day! We are delighted to know that you had a pleasant experience at our hotel.The location of the hotel is indeed a great one for on-the-go travelers. I am glad to know that you liked our rooms and service. The entire team is delighted to read your words of encouragement. We look forward to serve you again! Regards,
5out of 5
Recommended
for Everyone
by A verified traveller

A very nice hotel in the centre of the city

Posted 23-Jan-2017
It was a very nice experience staying in this hotel
Comment from Hotel Management
31-Jan-2017 by Vikas Kapai General Manager, Courtyard by Marriot, Hotel Management
Dear Guest, Greetings of the day! Thank you for choosing to stay with us. It is nice of you to take time out to share your feedback.The location of the hotel is indeed a good one for travelers. Hope your next stay is just around the corner. The entire team at Courtyard by Marriott, Mumbai International Airport looks forward to serve you again! Best regards,
4out of 5
Recommended
for Everyone
by A verified traveller from Rocklin

Front Desk Needs to improve

Posted 25-Dec-2016
everything ws good, but the front desk differentiate, among guest though i am US citizen but of India origin and they offered welcome drink to other guest but as i looked indian i was not offered. So they should stop discrimination and treat all guest equals.
Comment from Hotel Management
05-Jan-2017 by Vikas Kapai General Manager, Courtyard by Marriot, Hotel Management
Dear Guest, Greetings of the day! I appreciate you taking the time to provide us with such a detailed review. I apologize for the inconvenience caused to you and that you weren't satisfied with the competence of our team. I hope you that you will consider this incident as an aberration from our usual standards and give us an opportunity to serve you again. Sincerely, Vikas Kapai General Manager, Courtyard by Marriott, Mumbai International Airport
5out of 5
Recommended
for Everyone
by A verified traveller

Always Great

Posted 23-Dec-2016
Pros: Comfortable, wonderful staff, great facilities, great restaurant.
Cons: I suppose some new routers!
Location: It is near the international airport and this is why we stay there, recover from long flight for a day or two before continuing on in travels in India
We have stayed here a number of times. As always, it was great. The only issue this time was that the router could not reach our room and I couldn't get Internet in the room. Someone came, installed our own "personal" router, and it was fine after that! The Red Zen restaurant in the hotel is also excellent.
Comment from Hotel Management
29-Dec-2016 by Vikas Kapai General Manager, Courtyard by Marriot, Hotel Management
ear Guest, Greetings of the day! Thank you for choosing to stay with us and it is nice of you to write a delightful review about our hotel. I'm truly happy to read it. At Courtyard by Marriott, Mumbai International Airport, it is our goal to provide consistent and top-notch services to all our guests. In our constant strive for excellence, reviews like these keep us motivated. The entire team at Courtyard by Marriott, Mumbai International Airport looks forward to serve you again! Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Great atmosphere

Posted 22-Dec-2016
Pros: close proximity to airport
Did not have enough money due to currency issues and was very annoyed when I was charged huge amount for glass of water @zen.
Comment from Hotel Management
29-Dec-2016 by Vikas Kapai General Manager, Courtyard by Marriot, Hotel Management
Dear Guest, Greetings of the day! Thank you considering our hotel for your stay in Mumbai. Your feedback is valuable to us. The entire team at Courtyard by Marriott, Mumbai International Airport is disappointed to know that your expectations were not met. I have personally looked into this matter and also shared your valuable feedback with the relevant teams. We would like to assure a better experience. Do let me know when you are next in Mumbai and please be assured that the team is geared up to ensure that your perception about the hotel changes for the positive and I will be pleased to personally look after all the aspects of your stay. I hope we have the pleasure of welcoming you back at our hotel. Sincerely,
5out of 5
by A verified traveller

Posted 18-Dec-2016 on Hotels
Excellent