Security A Bit Over The Top
I arrived at 2 in the morning. Went through the gate with the guards. Then my baggage was promptly put through an x-ray machine to make sure I wasn't bringing in any guns or bombs. The staff was friendly. There was awful construction noise going on somewhere in the Lobby first floor area. I asked about the buffet I saw on line and was told there was no buffet just room service. The next morning after eating some breakfast I brought with me, I walked into the lobby to see a beautiful buffet in the restaurant. Perhaps there was some language glitch, but the english that was being spoken was quite good. I had a very helpful man at the front desk make a phone call for me to confirm my shared cab-which I was meeting at the airport-for a 100 mile journey to Nasik. He called twice letting it ring for a long time, but they never answered. After that someone got me a pre-paid cab to take me to the airport. It wasn't a horrible stay, but I would probably stay at Niranta at the Mumbai International Airport next time.
Comment from Hotel Management
09-Aug-2016 by Vikas Kapai , Hotel Management
Thank you for taking the time to provide us with feedback and I am glad you loved our culinary offerings.While security of our guests is utmost important, I am sorry you had to go through multiple procedures.I am glad our team took care of your travel requirement.
We look forward to welcome you back again soon.
General Manager, Courtyard by Marriott, Mumbai International Airport