Only one in the Area
The entire engagement was pleasant but like most current staff at hotels seem to lack interpersonal skills when it comes to handling the exception.
While I do not attribute fault it seems there is a training deficit.
I book the room with the thought that it could be available around 12noon (my wrong assumption) upon arrival I was told that the room was not ready and REPEATEDLY told the standard was a 2pm check in and that the rooms were not ready. (in a nice manner)
On persisting with my request, the staff then proceeded to see if they could adjust booking to accommodate my request.
Eventually, it was successful.
Here is the point, is this or is this not a hospitality industry. Should I have need to insist on looking for a room or should the staff member try to empathise rather that quote the rule book.
By the way this happens in quite a lot of other Hotels.
In these days of competition for business you would think that the frontline staff should be the most trained not only is administering the job but providing good customer experience.
I guess if no one says anything, one can keep doing it.