Porch

Reviews of Jaguarundi Lodge

2.5 out of 5
Jaguarundi Lodge
200 mts North Monteverde Bus Station, Monteverde, Puntarenas

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 150 reviews" "
Rating 8 - Good. 50 out of 150 reviews" "
Rating 6 - Okay. 23 out of 150 reviews" "
Rating 4 - Poor. 4 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thejaswi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like to stay in a well equipped lodge this is it. The room had large windows which overlooked the greenery and vegetation outside. No ac and tv. So you could hear every sound from the surrounding trees. Very good experience and best breakfast buffet.
Stayed 2 nights in Mar 2024
Response from Jaguarundi Lodge on 19 Mar 2024
Thank you for your wonderful feedback, Thejaswi! We're thrilled to hear that you enjoyed your stay at Jaguarundi Lodge. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and we're glad to hear that our well-equipped lodge and beautiful surroundings met your expectations. We take pride in offering a great breakfast buffet and are delighted that it was a highlight of your stay. We appreciate your recommendation and hope to welcome you back for another excellent experience soon!Pura vidaDiego Montero

8/10 Good

william

Stayed 3 nights in Jul 2023
Response from Jaguarundi Lodge on 20 Jul 2023
Hello, greetings from Papagayo Palms. Thank you for your recent visit. It was a pleasure to have you as our guests. We greatly appreciate your king score, and we're delighted to know that you enjoyed your stay at our facilities. We look forward to welcoming you back in the future to this wonderful cloud forest. Thank you once again!Best regardsDiego Montero

10/10 Excellent

Connor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how it was in the middle of the jungle in nature.
Stayed 2 nights in Jul 2023
Response from Jaguarundi Lodge on 10 Jul 2023
That's wonderful to hear! It's great that you loved the fact that the hotel was in the middle of the jungle, surrounded by nature. Being immersed in such a natural setting can provide a unique and peaceful experience. Thank you for sharing your appreciation, and we hope you had a memorable stay!Best regardsDiego Montero

10/10 Excellent

Nicole

Stayed 1 night in Jun 2023
Response from Jaguarundi Lodge on 7 Jul 2023
Hello dear Nicole, greetings from Jaguarundi Lodge, many for taking us into account during your visit, for us it was a pleasure to have received you, we are delighted to know that you enjoyed your stay and we hope to see you very soonPura vidaDiego Montero

8/10 Good

Zainab

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the property was wonderful - if you like to camp and stay in a cottage. There was no AC, but the staff provided us with a fan when we asked. Quite honestly we did not need the fan as it got quite chilly at night. I would say though that this property is not accessible at all. There is a lot of steep walking and stairs. We had to carry our luggage quite far and it got heavy at one point. If you have any knee/ back pain, I would not suggest this place. Otherwise, it is perfect the able-bodied individuals. There are howler monkeys and a lot of animals in the trees- they make scary sounds but are mostly harmless!
Response from Jaguarundi Lodge on 6 Jun 2023
Good afternoon, dear Zainab. Thank you for sharing your experience with us and other visitors. We're glad to hear that you enjoyed your stay at our property. We also appreciate your feedback. As Monteverde has a unique climate, we haven't considered the need for AC. However, we will discuss this with our team as we value every detail. We're pleased that our staff provided a solution to your request.We apologize for any inconvenience you experienced while carrying your luggage. Your comments will help us improve our services for all guests.It's fantastic that you had the opportunity to observe howler monkeys and other animals in the trees. They add to the unique experience of staying at our property.Thank you for choosing our place and sharing your experience. We hope to welcome you back in the future.Best regards,Pura vidaDiego Montero

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very liked the experience there. Good environment and good food and affordable price.
Stayed 2 nights in May 2023
Response from Best regards,Reservations department on 9 May 2023
Thank you for your kind words! We're delighted that you enjoyed your visit to our hotel. Our commitment to maintaining a great environment, serving delicious food, and keeping our prices affordable. Your positive feedback means a lot to us, and hope to see you again soon.

10/10 Excellent

Trevor

Stayed 2 nights in Mar 2023
Response from Josué Badilla on 13 Apr 2023
Thank you, Trevor, for staying at Jaguarundi Lodge and for taking the time to share your feedback with us. We are so pleased to hear that you had a positive experience during your stay and that our staff and amenities met your expectations. Your feedback helps us to improve, and we hope to have the opportunity to serve you again soon!

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property tucked into the jungle. There was plenty of wildlife in and around the property at all times of the day. Would stay here again.
Stayed 1 night in Mar 2023
Response from Diego on 14 Mar 2023
Hello dear Jonathan, what a joy to know that you enjoy our facilities surrounded by nature, accompanied by incredible wildlife.We hope you can visit us in the future to continue enjoying the magical cloud forest of MonteverdePura vidaDiego Montero

10/10 Excellent

Harshitha, London

Stayed 2 nights in Feb 2023
Response from Diego on 21 Mar 2023
Dear Harshitha ,thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. We hope to see you again soonBest regardsDiego Montero

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a great location. I knew the walls were thin from other reviews and it was true. Room VERY basic. 2 beds, one side table.... No chairs, no lamps. Only a ceiling light which does not offer enough light...definitely not for reading. Temp was 62 and there is no heat..and that might be off putting for some
Stayed 2 nights in Feb 2023
Response from Diego on 12 Feb 2023
Hello dear Linda, Thank you very much for your recommendation of our facilities. We are happy to read how much you enjoyed your stay, and we hope we can welcome you back very soon.Best regardsDiego Montero

10/10 Excellent

Yangchen

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in the jungle. Room was spacious and very clean. Wifi worked fine. No A/C but this is not a big issue. Breakfast was delicious. Staff very helpful. The only problem for me was lack of hairdryers- there is one for the whole property and I wasn’t able to get it during my whole stay. Definitely recommend!
Response from Diego on 2 Dec 2022
Dear Joanna, Thank you very much for your brilliant review! We really appreciate his kind words about the hotel. We hope to have the opportunity to welcome you back to Costa Rica. Pura vida!!Diego Montero

8/10 Good

H C

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay
This was a last minute booking after a late change of plan. However we were very happy with our stay. The staff were very friendly and helpful and the location excellent for walking to restaurants. We stayed in a superior cabin, which was spacious. The bathroom needed updating and there was a musty smell, but it is surrounded by damp jungle, so I guess that’s what you have to expect!
Stayed 3 nights in Nov 2022
Response from Diego on 15 Nov 2022
Thank you so much for making Jaguarundi Hotel your vacation destination and for taking time to share your experience . We are glad that you enjoyed your stay with us. We will take your comments to management and make improvements as soon as possible. We appreciate your review and hope you are already planning to visit us again! Best Regards Diego Montero

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jaguarund is the perfect jungle lodge nestled in the forest next to town. There is a lot of wildlife and trails you can hike on site. Ana and Menado were very helpful and nice. The breakfast is delicious, especially the home made marmalade. It's hard to beat this place for a mix of jungle and convenience! I’ll definitely be back
Stayed 4 nights in Oct 2022
Response from Diego Montero on 6 Nov 2022
Dear David, thank you very much for your excelent review! We truly appreciate your generous words about the hotel. We look forward to the opportunity to welcome your return to Costa RicaThank you for giving us the opportunity to host you at Jaguarundi Lodge and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to continue making the satisfaction of our guests possible.It will be an honor for all the staff to have you back and offer you our sincere hospitality.Pura vidaDiego Montero

6/10 Okay

Bradley

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
This place was OK a bit noisy because we heard motorbikes all night which kind of ruined the jungle experience I wouldn’t stay here again I’ll try and get something a little bit more quieter
Stayed 1 night in Oct 2022
Response from Diego on 22 Oct 2022
I appreciate your stay with us and for taking the time to share your experiences. It is through constructive feedback like yours that we improve, and you can be sure that we will review your feedback with our team. We are looking forward to welcoming you again in the near futureBest regardsDiego Montero

10/10 Excellent

Bradley

Stayed 1 night in Oct 2022
Response from Diego on 22 Oct 2022
Dear Bradley, thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind review of our facilities. We hope to see you again soon at Jaguarundi LodgePura vidaDiego Montero

8/10 Good

Olivier

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Séjour en famille
Les chambres ont du charme, tout en bois. Petit déjeuner très bien, personnel charmant Seul inconvénient les cloisons entre les chambres sont très minces.. Ennuyeux si les voisins sont bruyants
Stayed 2 nights in Aug 2022
Response from Diego on 16 Aug 2022
Thank you very much not only for making Jaguarundi Lodge your vacation destination, but also for sharing your experiences with us and other travelers. We appreciate your review and hope that you are already planning to visit us again! Pura vida Diego Montero

10/10 Excellent

Kimberley

Stayed 2 nights in Jul 2022
Response from Diego on 25 Jul 2022
Thank you so much dear Kimberle for your wonderful review of our facilities. We were delighted to hear how much he enjoyed his visit and we look forward to welcoming him back very soon.

10/10 Excellent

Dave

Stayed 3 nights in Jun 2022
Response from di on 15 Jul 2022
Thank you so much for your wonderful review of our facilities. We were delighted to know how much you enjoyed your visit and we look forward to welcoming him back very soon. Pura vida Diego Montero

8/10 Good

Jennifer, Leverett

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous setting. Rustic rooms are very basic. Breakfast & service lovely. VERY convenient just next to town.
Stayed 2 nights in Jun 2022
Response from Diego on 8 Jul 2022
Thank you for your preference and for giving us your valuable comments about our facilities. Your satisfaction is our best reward. Thank you for your kind words about our facilities and our amazing staff. We hope to see you again soon Best regards Diego Montero

6/10 Okay

Vanessa

Travelled with group
Liked: Staff & service
Visiting Monteverde we knew it was going to be a bit colder, darker, rainier. However, when booking hotels - everything was so expensive. We settled on this hotel. The location is great, right in the forest and you feel like you are quite isolated in your own nature reserve which is awesome! However our room was very damp and smelt of mould (and had mould on the clothes hangers). The rooms and decor are very dark (dark wood, 70s patterns on the bedding and curtains) so all together it just felt very drab. They could benefit from a few upgrades/brightening up (neutral colours) and better ventilation to truly make this hotel amazing. Staff were excellent though and very helpful! Downside if you are staying in one of the cabins is that you do have to trek quite a bit with your luggage to get to the room and parking near the cabins is minimal. If you have mobility issues I would recommend staying in one of the main building rooms or requesting a cabin closer to the restaurant.
Stayed 1 night in Jun 2022
Response from Diego on 5 Jul 2022
I appreciate your staying with us, and for taking the time to share your experiences. It is through constructive feedback such as yours that we improve, and rest assured that we will review your comments with our team. We are looking forward to welcoming you again in the near future. Best regards Diego Montero

10/10 Excellent

Mary

Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff accommodating great location mini animals and birds right off your balcony
Stayed 2 nights in Jun 2022
Response from Diego on 19 Jun 2022
Hi Mary, Very happy to hear about your experience at our facility. We work every day to achieve a true memory of your stay in Jaguarundi Lodge. We hope to see here gain soon. Best regards Diego Montero

8/10 Good

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before you book this property please note that some of the cabins require walking up steep, stony sidewalks. Getting my suitcase up to my cabin was challenging. Staff did not offer to help porter our luggage, but then again there was just one girl at the counter when we checked in. Otherwise our room was spotless with a nice hot shower and decent WiFi despite the fact that it is advertised as only being available in common areas. There is no a/c or heat. We weren’t uncomfortable but it would have been nice to remove some of the humidity. Breakfast is included and delicious. It was nice being in jungle just up the hill from the main road. Walls are very thin. If possible ask them for a unit which has an empty unit next door. Smokers need to walk downhill off the property to smoke. Lovely stay overall for two nights
Stayed 2 nights in Jun 2022
Response from Diego Montero on 9 Jun 2022
Dear CAtherine, We appreciate your staying with us, and for taking the time to share your experiences. It is through constructive feedback such as yours that we improve, and rest assured that we will review your comments with our team. We very much look forward to welcoming you back again in the near future. Best regards Diego Montero

10/10 Excellent

Renu

Stayed 3 nights in May 2022

10/10 Excellent

JoAnne

Stayed 3 nights in Apr 2022
Response from Diego Montero on 30 Apr 2022
Dear Joanne, this is great! Thank you very much for posting your review with 10. We can´t wait to welcoming you in the near future. Pura vida!! Diego Montero

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Maleck

Stayed 1 night in Apr 2022
Response from Diego on 11 Apr 2022
Dear Maleck, a pleasure to serve you during your visit in our facilities. We love hearing that your experience at Jaguarundi Lodge was unforgettable. We hope you can visit us again soon. Best regards Diego Montero

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We saw monkeys!!! And a Jaguarandi!! This was the best hotel we stayed at.
Stayed 3 nights in Mar 2022
Response from Diego Montero on 2 Apr 2022
Dear Justin , I must say your review just made my day. Thank you so much for taking the time to share your experiences of your recent visit to our resort, we were so happy to see you again. We truly appreciate your generous words about the hotel Best regards Diego Montero

10/10 Excellent

Diana

Travelled with family
Liked: Property conditions & facilities
Excellent
I stayed here in the rustic cabins with my two teenage sons. Yes, as others say you can hear everything your neighbors say. The pillows are flat and there is a musty smell in the rooms. But, you feel like you’re in the jungle in the middle of town. It’s a 2 min walk. The breakfast is excellent, the staff are wonderful. You can walk on the grounds or enjoy the hanging bridge. I would definitely stay here again.
Stayed 2 nights in Mar 2022
Response from Diego on 22 Mar 2022
Dear , Thank you very much for taking the time to share your review of our facilities. It certainly sounds like you had a lovely time, We will share your kind words with our team and also each feedback made, we hope to welcome you back very soon. Pura Vida! Diego Montero

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded though close to town. Breakfast was good. People were great.
Stayed 2 nights in Feb 2022
Response from Diego on 23 Feb 2022
Dear Zachary, Knowing you love our Jaguarundi Lodge makes us very very happy. Thank you so much for visiting us, for choosing us and for rating us 5 star . We will be more happy if you visit us again. Thank you , Pura Vida.!! Diego Montero

10/10 Excellent

Ed

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the cleanliness of the property.
Stayed 2 nights in Feb 2022
Response from Diego Montero on 19 Feb 2022
Thank you for visiting us and for rating us 5 star . All the staff is proud and happy about your nice words. We all send you many greetings and hope to see you again. Thank you . Best regards Diego Montero

10/10 Excellent

KERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations. Lovely stay.
Stayed 2 nights in Feb 2022
Response from Diego Montero on 16 Feb 2022
Dear Kerry, Thank you for visiting us and for rating us 5 star . All the staff is proud and happy about your nice words. We all send you many greetings and hope to see you again. Thank you!! Best regards Diego Montero

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Diego Montero on 13 Jan 2022
Gracias por brindarnos la oportunidad de recibirlo en Jaguarundi Lodge y por tomarse el tiempo para compartir su experiencia con nosotros. Me complace leer que tuvo una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle durante su estadía. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes, Será un honor para todo el personal tenerlo de regreso y ofrecerle nuestra sincera hospitalidad. Saludos Diego Montero

4/10 Poor

Megan

Stayed 3 nights in Dec 2021

10/10 Excellent

Connor

Stayed 3 nights in Dec 2021
Response from Diego Montero on 26 Dec 2021
Good afternoon dear Connor Thank you so much not only for making Jaguarundi Lodge your vacation destination but also for sharing your experiences with us and with fellow travelers.It was a true pleasure to host your vacation and we hope to welcome you back again in a near future Best regards Diego Montero

10/10 Excellent

Tom

Stayed 3 nights in Nov 2021
Response from Diego Montero on 26 Dec 2021
Hi Dear Tom Very happy to hear about your experience at our facility. We work every day to achieve a true memory of your stay in Jaguarundi Lodge. We hope to see here gain soon. Best regards Diego Montero

8/10 Good

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it, the grounds were beautiful and exactly what we expected. Everyone was super accommodating and super nice.
Stayed 1 night in Nov 2021
Response from Diego on 7 Nov 2021
Greetings from Jaguarundi Hotel Thank you for writing to us and sharing your experience, we are pleased to know that you enjoyed your stay and that we were able to be an important part of your memories as a resort, we hope that you are alreadyplanning your vacation in the near future. Best regards Diego montero

8/10 Good

Celena Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our days in the treehouse. The staff and your guides were the best.
Stayed 2 nights in Oct 2021
Response from Diego Montero on 22 Oct 2021
Good Afternoon Thank you so much not only for making Jaguarundi Lodge your vacation destination but also for sharing your experiences with us and with fellow travelers. It was a true pleasure to host your vacation and we hope to welcome you back again in a near future. Best regards Diego Montero

10/10 Excellent

SHERI

Stayed 2 nights in Sep 2021
Response from Josué Badilla on 21 Sept 2021
Hello dear Sheri Greetings from the cloud forest We would like to say thanks for your visit. For us, it was a pleasure to have you on our property. We appreciate your review and we hope you can visit us in the future. Pura vida

6/10 Okay

Claudio

Stayed 2 nights in Sep 2021
Response from Josué Badilla on 21 Sept 2021
Hello dear Claudio Greetings from the cloud forest We want to thank you for your visit. It was a pleasure to host you. We really appreciate your review. Best regards

10/10 Excellent

Naama

Stayed 2 nights in Sep 2021
Response from Josué Badilla on 21 Sept 2021
Hello dear Naama Greetings from the cloud forest We really want to thank you for visiting us, it was a pleasure to have you on our property. It makes us really happy to know you had an exceptional experience at Jaguarundi Lodge. We really appreciate your review. We hope you can visit us again in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location in the middle of the mountains. Restaurants and activities are a short walking distance. And the staff are great, they help you with anything you need! Definitely recommended!
Stayed 2 nights in Aug 2021
Response from Josué Badilla on 21 Sept 2021
Hello dear guest Greetings from the cloud forest We really want to thank you for visiting us, it was a pleasure to have you on our property. It makes us really happy to know you had an exceptional experience at Jaguarundi Lodge. We really appreciate your review. We hope you can visit us again in the future. Best regards

10/10 Excellent

Rodolphe

Stayed 2 nights in Aug 2021
Response from Josué Badilla on 21 Sept 2021
Hello dear Rodolphe Greetings from the cloud forest We really want to thank you for visiting us, it was a pleasure to have you on our property. We appreciate your review. We hope you can visit us again in the future. Best regards

10/10 Excellent

Jean-Baptiste

Stayed 4 nights in Jul 2021
Response from Josué Badilla on 21 Sept 2021
Hello dear Jean-Baptiste Greetings from the cloud forest We really want to thank you for visiting us, it was a pleasure to have you on our property. We appreciate your review. We hope you can visit us again in the future. Best regards

8/10 Good

Jerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
I would stay here again.
Stayed 2 nights in Jul 2021

10/10 Excellent

LUIS

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful, breakfast is free and you go to sleep and wake up in the jungle!!! I read a couple reviews that said the walls are thin, that you can hear other guest, birds, rain etc and it’s true but honestly who cares you’re sleeping in the jungle. The pay off is well worth it to me. I saw monkeys and agoutis, huge butterflies, amazing colorful birds including giant toucans and so many hummingbirds. The accommodations are simple but again, the location is unbeatable and if you have a good attitude the place will love you back. The shower was hot, the bed was comfortable. It is everything you need. The staff were such a joy, I can’t emphasize that enough. They helped me arrange shuttles and were patient with my lack of proficiency in Spanish. Also great location to town. I thoroughly enjoyed my time and would definitely come back! Thank you Jaguarundi!!!
Stayed 3 nights in May 2021
Response from Josué Badilla on 28 May 2021
Hello dear guest Greetings from Jaguarundi Lodge in the cloud forest. First, we really want to thank you for your visit. For us, it was a pleasure to have you on our property. Second, we do not have words to thank you for such a nice review about your stay with us. We are more than happy to know that you really had an unforgettable experience in the cloud forest. We will be looking forward to your visit in the future to continue sharing the marvellous cloud forest of Monteverde. Pura vida

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Apr 2021
Response from Josué Badilla on 19 May 2021
Hello dear guest Greetings from Jaguarundi Lodge in the cloud forest We want to thank you for your visit. For us, it was a pleasure to have you on our property. We truly appreciate your review of your stay. We hope you can visit us in the future to continue enjoying the magical cloud forest Best regards

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2020
Response from Jose Miguel Molina Mora on 2 Mar 2021
Gracias por seleccionar nuestro hotel y poder compartir parte de nuestra esencia, hasta otra oportunidad -