Ratings based on 876 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller

Great pool and nice breakfast, outdated pool

Posted 29-Oct-2015
Pros: good location for our trip, but far from the beaches.
Cons: Update rooms and better sheets and bedspreads. Leave coffee out for the buffet and all condiments.
Location: Not much nearby since this is in a secluded area up the hill. You will need to get in your car to travel to beach or restaurants.
We stayed here for a baseball tournament and spent very little time at the hotel. We were able to have 15 minutes in the hot tub before the closing at 11pm. The hotel staff was very nice in how they asked us to leave at 11 and impressed with the good attitude. The room was very dark and dated in the decor. Heavy comforter too much for early fall weather. Roomed smelled musty, but was very quiet. The breakfast buffet was great and price was fair at about $15 per person. However you had to ask for coffee and ketchup and butter from the server. Felt like they should just leave this out for us to enjoy and not have to wait to ask for.
2 out of 5
by A verified traveller from Northern California

Not what it looks like!

Posted 28-Sep-2015
The photos looked amazing and I was definitely surprised when I arrived. The rooms and buildings were very dated. The room was dark and very noisy. We could hear every footstep above us sound like an elephant walking. We could hear every toilet flush, fan going, shower running. The acoustics were awful. Then there was the clientele who came in loudly late at night, sat outside and talked as if no one was trying to sleep. I slept very little there and am paying for it. The breakfast was buffet style and seriously needs an upgrade. Pastries were stale and prepared en masse. The best part was the omelet made to order. Over-priced. I would say this place could be awesome if more care was put into it- it has such potential! I did enjoy the nature trail, beautiful!
2 out of 5
by A verified traveller

4 star? I don't think so.

Posted 21-Sep-2015
The room was tiny and the food was awful. It took us a full hour to get our food and when it finally came out it was severely over cooked.
3 out of 5
for Everyone
by A verified traveller from Murphys, CA

You are paying for the service and view.

Posted 16-Sep-2015
Pros: The view. The staff. The service. The food. The grounds. All very very good.
Cons: Too bad the lodging itself does not keep up with the rest of hotel
Location: The hotel sits it the hills above Santa Cruz. Majestic view. Not far from Capitola and downtown Santa Cruz.
You are not paying for the room. When the caulking and fixtures are better in your own house then you expect a 99 dollar room not a 300 dollar room. The grounds and service are great. Food is excellent. But management is not paying to keep the rooms state of art and as clean as you would want for a hotel this price. Carpets in hallways were dirty, room carpet was near end of useful life, and bathroom caulking was old and dirty. For the price and location, this room should have had a high end laminate floor, clean white caulking, and brighter lights. You could not read with the dull lighting in the room and in lamps. And on first floor the sliding glass door has no locks. No way to leave slider open a bit for fresh air with no fear of theft.
3 out of 5
by A verified traveller from SF Bay Area

Overpriced for quality of the room.

Posted 14-Sep-2015
Pros: The woodsy feel.
Cons: More light! Both colors and more light bulbs in rooms.
Location: We were there for a specific occasion; not exploring. We did enjoy a fantastic dinner at La Posta in town.
We were disappointed in the quality we received for the price we paid. Our room was extremely dark and tired looking. The noise from the upstairs room was unacceptable from a property like this. We felt the entire place needs a facelift. Perhaps the reason they can charge the higher prices is that there are so few top-rate hotels in the area.
4 out of 5
for Everyone
by A verified traveller from Reno, NV

Forest Getaway

Posted 08-Sep-2015
Pros: Close to town yet away from it at the same time.
Cons: Pool should be freshwater and a breakfast would be nice. Better patio/outdoor furniture would be good
Location: Mystery Spot, Beaches, Boardwalk Lots of shops downtown and restaurants
Pulled into driveway and was greeted by a Deer and then all of the trees and open space made this a very relaxing escape from the hustle and bustle of the rest of Santa Cruz.
3 out of 5
by A verified traveller from Los Altos

Expensive for a tired and worn facility

Posted 06-Sep-2015
Pros: The setting is very nice
Cons: It really needs an upgrade - everything looks shabby, inside and out. Also the Sunday morning breakfast was horrible.
Location: The location is good. Nice quiet setting close to Santa Cruz.
Room and facilities are tired and worn. Could really use an upgrade. Sunday breakfast was a very limited buffet set up in a conference room. Not what I expected for the price.
5 out of 5
for Getaway With Friends
by Jenelle from Soquel, CA

The local gives it 5 stars!!

Posted 25-Aug-2015 on Hotels
Stayed here with some girlfriends who were visiting from out of town. I live down the street and this place was a nice little getaway. Staff and valet were amazing and on point. Dan in the bar set us up with the fire pit even after closing and really made the experience nice for us. The brunch buffet was amazing Sunday morning. I have dined in the restaurant for dinner plenty and the food is always perfect. You won't be disappointed with staying here!
4 out of 5
for Families
by David

This traveller left a rating score only Posted 24-Aug-2015 on Hotels
3 out of 5
for Everyone
by A verified traveller

How about some air conditioning?

Posted 21-Aug-2015
Can't believe that the only air conditioning available was only turning the fan higher or lower. Thank God it was only 80 degrees when we were there unlike 100 degrees just a few days ago. The overall resort is very nice with a great place to go have a glass of wine and watch the sunset. Our room had a nice little deck but it had an ash tray out there waiting for us. It was a non-smoking room but I guess you could smoke on the deck. If our neighbors had been outside smoking on their deck (5 feet away) it would have been miserable. My advice? Call the hotel directly and ask about their smoking policy, the availability of an air conditioned room and also what actual type of room you are getting. They gave us a "fully accessible" room without us asking for it. I would have preferred a real shower rather than one with a seat unit and a shower head that was loose that you had to hold in your hand. In other words...I'll give it a 3.