Exterior
Check availability

Reviews of Hotel Boutique Real San Juan Center

3.5 out of 5
Hotel Boutique Real San Juan Center
Calle 62 No. 309D por 33b y 33c, Mérida, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 268 reviews" "
Rating 8 - Good. 58 out of 268 reviews" "
Rating 6 - Okay. 14 out of 268 reviews" "
Rating 4 - Poor. 4 out of 268 reviews" "
Rating 2 - Terrible. 10 out of 268 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mario

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom- towel rack in bathroom, soap holder in shower, and window by shower was rusted and dirty. Dirty socks were found under the bed (that were not ours), towels that were supposed to be "clean" smelled bad at times. Staff was helpful and friendly. The location was safe.
Stayed 4 nights in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great, bed was super comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
property was fine..area is limited for walking to restaurants and the restaurant was closed that evening as I think we were the only guests
Stayed 1 night in Mar 2024
Response from Recepcion on 6 Apr 2024
We appreciate your comments and your time!!

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and friendly staff.
Stayed 1 night in Mar 2024
Response from Recepcion on 6 Apr 2024
Thank you four your comments Brad, we hope having you again at the city.

10/10 Excellent

Alan

Stayed 3 nights in Jan 2024
Response from Recepcion on 13 Feb 2024
Hola señor Alan nos alegra que disfrutara de suestancia con nosotros , esperamos de nuevo su visita en nuestra hermosa ciudad y en nuestras instalaciones.Saludos

10/10 Excellent

Jerry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my dog. Everything was great. It’s about a 30 minute walk to the cathedral in the historic city center. I had a car, and there was extremely easy parking directly in front of the hotel. I would definitely stay again and recommend it to others.
Stayed 2 nights in Jan 2024
Response from Recepcion on 15 Feb 2024
Thank you very much. We appreciate it.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
The room was nice, but in a back corner with a view of a wall and the TV didn't work. The bed was so comfortable and the staff made up for much.
Stayed 1 night in Jan 2024
Response from Recepcion on 15 Feb 2024
Thanks to your comment we will be able to improve for your future stay.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good find
This is a charming friendly spot. Staff was very helpful and accommodating. I would stay there again with delight.
Stayed 15 nights in Dec 2023
Response from Recepcion on 15 Feb 2024
We appreciate your comment, Itll be greate to having you again!

6/10 Okay

adnan

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I had conference and book this boutique hotel instead of large ones near by hoping for unique personalized experience. This hotel is nice and our room and bathroom was very spacious and clean and greatly decorated. However the room was on the ground floor without any view as windows face wall while other windows face the small swimming pool. There was also occasional noise that travels easily if someone talks around the pool or especially if they have parties in the dinning area. Property is very small with almost no lobby space to spend time if you do not want to be in your room so my companion was stuck in a dark room while I was at conference. Staff is OK but was not very helpful to us in suggesting options or solutions when we asked them. Hotel is in a quiet area that appears run down but was very safe. Passeo Monteo fancy street is very near, just 2 blocks away and opens different views and perspective of the area. We would not come back to this hotel but would rather try another one that appears to have more lobby and common area space, a garden or view or preferentially stay those larger hotels that are very near and appear to be rated lower than this hotel where in fact they look much better and are spacious. So rating system may be misleading.
Stayed 5 nights in Dec 2023
Response from Recepcion on 15 Feb 2024
We appreciate your comments, for sure we gonna try to improve at these areas. We hope see you again and give you the best treatment.

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIQUE
Fantastique. Excellent emplacement, Toutes les commodités y sont. Tout est quasi neuf et fonctionne bien. Belle literie et propre. Grand miroir pour se voir de pieds en cap. Plusieurs endroits tables etc pour déposer nos affaires. Séchoir, fer à repasser, planche, robe de chambre, coffre fort et même une barre multi prises. Manuel à la réception est super gentil comme tout le personnel du restaurant d’ailleurs. Le petit déjeuner est bon et complet malgré que ce ne soit pas un buffet. Les photos de l’hôtel sont conformes à la réalité. Le gym est génial, simple mais tout est neuf, avec serviettes et bouteilles d’eau. L’hôtel a plusieurs attentions pour ses clients, tels café en tout temps, biscuits, bouteilles d’eau.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Recepcion on 15 Feb 2024
¡Agradecemos su puntuación!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Quite enchanting rooms and nice very close to Paseo Montejo
Stayed 2 nights in Oct 2023

8/10 Good

Lizbeth

Stayed 2 nights in Sep 2023
Response from Recepcion on 22 Sept 2023
Muchas gracias por haberse hospedado con nosotros, continuaremos mejorando para poder seguir brindándoles las mejores experiencias.

10/10 Excellent

Terri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Recepcion on 22 Sept 2023
Muchas gracias por haberse hospedado con nosotros, continuaremos mejorando para poder seguir brindándoles las mejores experiencias.

10/10 Excellent

VICTOR

Stayed 1 night in Sep 2023
Response from Recepcion on 19 Sept 2023
Hola señor Victor nos alegra mucho que disfrutara su estancia con nosotros , esperamos verle pronto de vuelta, saludos .

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had very comfortable beds and pillows. Very clean, roomy and had a great mural of the pyramids on the wall. The bathroom was neat and updated. The staff Desiree, Israel and Diego were super friendly and attentive and always greeted us and helped us arrange day tours with a great private company. My brother and Visited many places using this SUV private service. The continental breakfast included was ok and on the weekends they offered a buffet for low cost. The air conditioning in the room can be improved. The ceiling fan worked well and helped a lot. I will use this hotel again.
Stayed 6 nights in Sep 2023
Response from Recepcion on 15 Sept 2023
Hola señorita Silvia, es un gusto poder saludarle por este medio, tomaremos en cuenta y pasaremos lista de los puntos que podemos mejorar para poder darle la mejor experencia en su próxima estancia. Todo el equipo de recepción les envía los mejores deseos y saludos. Le agradecemos que nos haya brindado una fantástica oportunidad de servirle. Estamos deseando volver a coincidir en sus próximas visitas a la ciudad con ustedes una vez más.

8/10 Good

Patricia

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Recepción on 1 Sept 2023
Estimado señorita Patricia.Esperamos que haya tenido una excelente estadía en nuestro hotel. Gracias por elegirnos para su estadía. Nos lo pasamos genial sirviéndote.Nos encantaría volver a saludarte. Vuelva pronto y recuerde consultar nuestras promociones y actualizaciones.Todos esperamos poder darle la bienvenida nuevamente.

10/10 Excellent

Javier

Stayed 1 night in Aug 2023
Response from Recepción on 1 Sept 2023
Estimado señor Javier.Esperamos que haya tenido una excelente estadía en nuestro hotel. Gracias por elegirnos para su estadía. Nos lo pasamos genial sirviéndote.Nos encantaría volver a saludarte. Vuelva pronto y recuerde consultar nuestras promociones y actualizaciones.Todos esperamos poder darle la bienvenida nuevamente.

10/10 Excellent

SanJuana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente staff, very friendly and helpful!
Stayed 3 nights in Jul 2023
Response from Recepción on 18 Jul 2023
Hola buen dia, nos alegra saber que disfruto de su estancia le esperamos pronto de nuevo con mucho gusto.Saludos .

10/10 Excellent

marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Excelente hotel en todos los aspectos, limpieza, confort, excelente comida en el restaurante. Las personas que están al frente del hotel excelente servicio al cliente, el mesero del restaurante excelente servicio, volvería otra vez a quedarme en ese hotel.
Stayed 4 nights in Jun 2023
Response from Recepción on 27 Jun 2023
Es un gusto saludarle y poder haberle recibido durante su estancia. Esperamos volver a verles pronto y que hayan tenido un buen viaje de regreso a casa. Saludos, les mandamos un fuerte abrazo.

8/10 Good

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Recepcion on 16 Jun 2023
Thank you so much for your review, well try to be better the next time so we can give you the best experience if you decide to stay with us again. We hopr you are having a nice day.Kind regards.

10/10 Excellent

Hector Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Recepción on 13 Jun 2023
Muchas gracias por su preferencia, esperamos verles pronto y seguir mejorando para siempre brindarles el mejor servicio. Esperamos se encuentren muy bien, les mandamos muchos saludos.

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but more parking would be appreciated.
Stayed 3 nights in May 2023
Response from Recepción on 9 Jun 2023
Hello, thank you so much for letting us know the aspects we can get better at. We highly appreciate your staying with us and we are looking fordward to get better at those things and give a much better service.Kind regards.

10/10 Excellent

Norma

Stayed 2 nights in Jun 2023
Response from Recepción on 13 Jun 2023
Muchas gracias por su preferencia, esperamos verles pronto y seguir mejorando para siempre brindarles el mejor servicio. Esperamos se encuentren muy bien, les mandamos muchos saludos.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service.
Last minute stay to a canceled flight to Tijuana. The lady that checked us in on Sunday May 21st @11:00 AM was very accommodating and understanding to our plight. She allowed us to check in early so we could store our luggage and change.. Very quaint hotel close to good dining
Stayed 1 night in May 2023
Response from Recepción on 25 May 2023
Thank you so much for staying with us. We are looking forward to see you soon and really hope you had a great time with us and that we relieved the stress of your delayed flight at least a little. Sending you lots of greetings and our best wishes.

10/10 Excellent

Wesley

Stayed 1 night in May 2023
Response from Recepción on 25 May 2023
-

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great place. Excellent service and experience. Only one thing, the fragrance scent in my room was a little too strong for me.
Stayed 1 night in May 2023
Response from Recepción on 18 May 2023
Hello, we hope you're having a nice day. Thank you so much for your comments, we are going to keep these suggestions in mind, so we can be able to give you a better service the next time you visit us. Sending you lots of greetings.

10/10 Excellent

Eduardo Mauricio

Stayed 1 night in May 2023
Response from Recepcion on 13 May 2023
Buen dia, nos alegra mucho saber que disfruto de su estancia con nosotros. Fue un placer el tenerle en su estancia en Merida y esperamos contar nuevamente de manera pronta con su estadia. Saludos cordiales

8/10 Good

Aurelio

Stayed 2 nights in May 2023
Response from Recepción on 5 May 2023
Muchas gracias por hospedarse con nosotros. Esperamos volver a verle pronto. Tenga lindo día.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff from check-in to dining to housekeeping were attentive to our needs and very friendly. This property exceeded our expectations for the price and is a great value. We would return again.
Stayed 2 nights in Mar 2023
Response from Recepción on 5 May 2023
Good morning. It's such a great thing knowing that we made your staying in town a little bit more comfortable. Thank you for staying with us and we look fordward to receive you in another occasion. Such a pleasure meeting you.Sending you lots of greetings!

10/10 Excellent

aline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
This is our second time staying here. It is a very convenient location, especially close to the Convention Center. Quiet old building with good breakfast and nice staff.
Stayed 1 night in Mar 2023
Response from Recepcion on 4 May 2023
Hello Mrs Libassi, It's always a pleasure to see you around and we really appreciate your preference. We hope you can still consider us for your next staying. Sending you lots of greetings.

8/10 Good

Ian

Stayed 2 nights in Feb 2023

10/10 Excellent

Maria Del pilar

Stayed 1 night in Feb 2023
Response from Recepcion on 27 Feb 2023
Hola señorita Del Pilar , agradecemos su calificacion y esperamos verle pronto de vuelta con la familia del Hotel Boutique Real San Juan Center, y disfrute de unas deliciosas vacaciones Saludos

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Feb 2023
Response from Recepcion on 27 Feb 2023
Hola señorita Bianca, esperamos verle pronto de vuelta con nosotros, agradecemos mucho su calificación. le esperamos pronto Saludos

8/10 Good

kevin

Stayed 1 night in Feb 2023
Response from Recepción on 27 Feb 2023
Hola señor Kevin, agradecemos mucho su calificación , esperamos verle pronto de vuelta con nosotros.Saludos

10/10 Excellent

Monica A.

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Jan 2023

10/10 Excellent

Netzahualcoyolt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely, staff was great. Area is clean, safe and close to a lot of shops/restaurants. Internet was quick and very dependable.
Response from Recepción on 29 Jan 2023
Hi, thank you so much for your positive comments. It was really nice meeting you guys, we hope to be considerate for you to stay here on your future visits to the city. We send you our regards, Netzahualcoyolt. See you soon.

10/10 Excellent

aline

10/10 Excellent

Jose Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Response from Recepción on 9 Jan 2023
Hola sr. Manuel , nos alegra que se disfrutara de su estancia esperamos verle pronto y disfrute de nuevo de la experiencia de lujo en el Hotel Boutique Real San Juan Center.

10/10 Excellent

leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos sentimos como en casa tidis en gral fueron amables thank you so much
Stayed 7 nights in Dec 2022
Response from Recepción on 16 Dec 2022
Hola señorita leticia nos alegra saber que su estancia fue de su agrado , esperamos verle pronto de vuelta con nosotros.

10/10 Excellent

Francisco

Stayed 3 nights in Dec 2022
Response from Recepción on 16 Dec 2022
Hola buen día sr. Alejandro Nos alegra saber que disfruto de su estancia , esperamos verle pronto de vuelta y que viva la experiencia de lujo que ofrece la familia Hotel Boutique Real San Juan Center

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and spacious room. Good food and value.
Response from Recepción on 20 Dec 2022
Hola señorita , nos alegra saber que fue de su agrado su estancia esperamos verle pronto de vuelta y vuelva a disfrutar de la experiencia de lujo que se brinda por parte de la familia del Hotel Boutique Real San Juan Center

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Great Customer Service.
Response from Recepción on 20 Dec 2022
Hola Buen día , esperamos verle pronto de vuelta , nos alegra saber que disfruto de su estancia y de las instalaciones que ofrecemos .Saludos

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week and everything was great! The staff was very helpful, professional and always willing to go out of their way for us. The breakfast was always good and very inexpensive. The servers were top notch 👍
Stayed 8 nights in Nov 2022
Response from Recepción on 27 Nov 2022
Thank you so much! We really hope you had a great time with us and also on your trip to your next stop. It was a pleasure for us having you both as guests.

10/10 Excellent

JESUS

Stayed 2 nights in Nov 2022
Response from Recepción on 20 Dec 2022
Hola buen dia Sr Jesus , nos alegra saber que disfrutara de su estancia , esperamos verle pronto de vuelta , saludos .

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is Outstanding.. Great location great staff loved it..
Stayed 6 nights in Nov 2022
Response from Recepción on 25 Nov 2022
Than you so so much! We hope you are havin a good day and it was a huge pleasure having you as a guest.

8/10 Good

JOSE H

Stayed 3 nights in Nov 2022
Response from Recepción on 23 Nov 2022
Hola, buen día nos alegra saber que se la paso muy bien le esperamos pronto de regreso saludos

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is basic. If you want luxury this is not for you. I was just looking for a place to sleep and have the basic needs met. This location met my basic expectations at a decent price. Staff is helpful and the place is clean.
Stayed 3 nights in Nov 2022
Response from Recepción on 25 Nov 2022
Thank you for the review! We are looking forward to improve our service from the areas that you mencioned so you can have the best experience here.

10/10 Excellent

Guadalupe

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The entire staff is extremely nice and their willingness to help in anyway is awesome!! Staff in restaurant ROCKS!
Stayed 6 nights in Nov 2022
Response from Recepción on 25 Nov 2022
Hello! Thank you so much for the review, it was a pleasure to have you here staying with us. You were so nice and we hope you are having a great time right now.