Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews of Best Western Horizon Inn

2.5 out of 5
Best Western Horizon Inn
1154 E Barnett Rd, Medford, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 430 out of 1002 reviews" "
Rating 8 - Good. 344 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was nice.
Stayed 1 night in Mar 2024

6/10 Okay

Raymond

Liked: Cleanliness, staff & service
Interior was dated
Stayed 2 nights in Mar 2024
Response from Scott on 26 Mar 2024
Thank you for your review. We have begin a renovation this week and hope to get you to come back when we are finished. Comments like these help us with property improvementsRegardsScott WillifordGeneral Manager

6/10 Okay

Patrick

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
This hotel is very tired...in need of new paint, plumbing, a phone system that works and smart TV's
Stayed 1 night in Mar 2024
Response from Scott on 26 Mar 2024
Thank you for your review. We appreciate our customers and will use your reviews to improveRegardsScott WillifordGeneral manager

10/10 Excellent

Richard

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Was convenient location courtesy staff nice breakfast will return
Stayed 1 night in Mar 2024
Response from Scott on 26 Mar 2024
Thank you so much ! We love your reviewRegardsScott WillifordGeneral Manager

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, amenities
Nice clean friendly staff
Stayed 1 night in Mar 2024
Response from Scott on 7 Mar 2024
Thank you so much for calling out our staff. Our staff really works hard to make our guests feel at home.We appreciate your businessRegards,Scott WillifordGeneral Manager

8/10 Good

Terri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Like; It was close to the doctor's office. There were several things I didn't like, the room smelled like cigarettes and during my shower the water kept going from super hot to super cold.
Stayed 1 night in Jan 2024
Response from Scott on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Scott WillifordGeneral ManagerBest Western Horizon Inn

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, amenities
The plug by bathroom sink was not working. The beds are comfortable and breakfast good.
Stayed 1 night in Jan 2024
Response from Scott on 4 Mar 2024
Thank you for the review! Regards,Scott WillifordGeneral Managre

2/10 Terrible

Jessica

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend this particular location. The room was dirty and crawling with ants and the response from the front desk clerk on the matter was a glare and a snark “I’ll tell maintenance.” The TV network was down, but next door at Black Bear Diner it worked fine. The extra $25 rate for having a dog, after you already spent an extra $15 on the specific “dog-friendly room” option is a joke. Overall a very disappointing stay.
Stayed 1 night in Jan 2024
Response from Scott on 4 Mar 2024
Thank you for taking a moment to comment on your stay. As the new General Manager Id like to personally apologize. We strive to give better service and I regret that we missed the mark with your stay. RegardsScott WillifordGeneral Manager

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Margaret, Tehachapi

Travelled with partner
Liked: Staff & service
1st room bed fell to the middle. Breakfast mushy eggs no waffles
Stayed 7 nights in Dec 2023

6/10 Okay

MARY, BURBANK

Travelled with family, Travelled with group
Disliked: Amenities
Older facility. Needs some upgrades.
Stayed 3 nights in Dec 2023

8/10 Good

JENNIFER

Stayed 3 nights in Dec 2023

8/10 Good

Shelly

Stayed 1 night in Dec 2023

6/10 Okay

Jaime

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay , i ask for a room in the first floor amd they told me there weren't any available, jist because i booked wi5h a thi4d party i was pit in the 2nd floor when i woke up the nedt morning the parking lot was not full , so they were roomw available in the first floor not cool
Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing we didn't like was the breakfast. The eggs were better before and the auto pancake maker wasnt wirking and we like the waffles better.
Stayed 1 night in Nov 2023

4/10 Poor

gary

Liked: Cleanliness, staff & service
Room was fine clean enough. The TV did not work. The girl behind the desk could not do anything about it as she was by herself i’m pretty handy with TVs, but I’m sure it was the remote that did not work even after changing batteries. And rebooting the Cable box so spent a night in Medford with no TV.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
One of the Best Westerns that i would definitely return to - very neat, clean, organized - from the Front office - a welcoming warm fireplace at the reception, staff was pleasant & accommodating, processsd my check in within minutes. A nice short drive to our room on the 1st floor, i like a clean fresh smell when i open the door, nice updated LVP flooring, simple clean furnishings, nicely tucked & clean bathroom. I appreciate a much bigger fridge than the usual "mini", microwave as well. A couple of things that would help management keep track of - toilet tank is still running after filling up, & an Ottoman that sits next to the chair by the a/c - legs are broken, wobbly, could fall apart easily - dangerous! We had a good nights sleep, bed was comfy as was the temp with the ac/heater working well. A definite stop on the road back south to Socal.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived, the room looked clean and nicely welcoming, but within a minute we realized there was a foul odor permeating the room. We called the desk and after a few minutes, Theresa was able to get us another room close by so that we didn’t have far to move our stuff!
Stayed 1 night in Nov 2023

10/10 Excellent

Leon

Stayed 1 night in Nov 2023

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pet friendly rooms are a little cold feeling, mainly because of the blue and grey colors with no carpet. Much different from the warm cozy feeling of the lobby. But other than that, they are roomy well appointed. The breakfast was great. Staff was friendly. Will stay there again next time I need to go to Medford.
Stayed 1 night in Oct 2023

10/10 Excellent

Keeren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property was nice & clean
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family, Business traveller
Great staff and room.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Room comfort
Eco-friendly
No recycling containers. No sign saying “If you don’t need your towels washed every day etc”
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Disliked: Amenities, property conditions & facilities
No hot water. Three hours after check in. No hot water yet. I don’t think they called a plumber. Ridiculous. I want my money back.
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Good room quiet, bathroom could use an update but overall very happy with the experience
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Oct 2023

8/10 Good

Baljit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lawrence

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! rooms are super clean parking lot and outside of the rooms are well lit. Staff are very nice. Good breakfast And heated outdoor pool!
Stayed 1 night in Oct 2023

4/10 Poor

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra, Valley Village

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff at check-in. Easy access from the interstate, making it a good stop on our trips. They offer a very nice breakfast selection and a Black Bear Diner is on the other side of the parking lot.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean ,safe
Stayed 1 night in Oct 2023

2/10 Terrible

Delores

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Travelled with partner
I liked the pool and the employees
Stayed 1 night in Sep 2023

10/10 Excellent

Maxine

Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Christy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very courteous. the room was fairly clean,
Stayed 3 nights in Sep 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shy?
It would have been nice to be acknowledged by one of the two staff present at check in. The room was very clean and I was very comfortable staying there. I do think check in at 2 pm would be more appropriate.
Stayed 1 night in Sep 2023

8/10 Good

Gregory

Stayed 1 night in Sep 2023

8/10 Good

Kenneth, Hollister

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Very pet friendly,front desk so wonderful ,property so very clean and quiet.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Beds are super uncomfortable, blankets super thin, crackheads in parking lot. Just out dated and smells more like a cheap motel. Super nice front desk staff and they have a good breakfast with an automatic pancake machine!
Stayed 1 night in Sep 2023

8/10 Good

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Juliette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight on the way home. Rooms are good size, hot tub and pool are nice, and Black Bear Diner in the parking lot was perfect!
Stayed 1 night in Sep 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goods overnight, good breakfast.
Stayed 1 night in Aug 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2023