Front of property

Reviews of Hotel El Zarzo

4 out of 5
Hotel El Zarzo
CRR 38 10 A 29, Medellín, Antioquia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 82 out of 99 reviews" "
Rating 8 - Good. 9 out of 99 reviews" "
Rating 6 - Okay. 1 out of 99 reviews" "
Rating 4 - Poor. 5 out of 99 reviews" "
Rating 2 - Terrible. 2 out of 99 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was spectacular. We were really blown away by the exceptional service since checking in. All the staff we had encounters with were always trying to ensure we felt like we had everything we needed. Cocina 33 roof top had free breakfast for guests that were cooked with fresh juice and coffee. Not to mention the drinks were always stellar. The area is VERY safe. As a first time visitor to this country, I would stay here again in a heartbeat. Everything was in walking distance; there were some phenomenal restaurants in the area. There’s many convenience stores as well. Exchange places for money, atms, and transportation was easy to pick us up.
Stayed 5 nights in May 2024
Response from Equipo de Recepción Hotel el Zarzo on 15 May 2024
Mrs Samantha. We appreciate the time you have taken to share your opinion about your stay at our property. It is very satisfying to know that your experience with us was satisfactory and we met your expectations, we will continue working to improve.Have a good trip and we look forward to seeing you next time!

8/10 Good

arnaud

Nice little hotel with good taste
Stayed 1 night in May 2024
Response from Equipo de Recepción Hotel el Zarzo on 8 May 2024
Mr Arnaud. We appreciate the time you have taken to share your opinion about your stay at our Hotel. It is very satisfying to know that your experience with us was satisfactory and we met your expectations, we will continue working to improve.Have a good trip and we look forward to seeing you next time!

10/10 Excellent

nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the atmosphere is amazing and friendly staff 10/10
Stayed 4 nights in Apr 2024
Response from Paola M. Líder de Alojamiento on 29 Apr 2024
Sra Nathalie. Valoramos el tiempo que ha tomado para compartirnos su opinión sobre su estadía en nuestro Hotel. Es muy satisfactorio para nosotros como equipo saber que la experiencia fue satisfactoria en nuestra propiedad y cumplimos con sus expectativas, continuaremos trabajando para mejorar. ¡Buen viaje y los esperamos en una próxima ocasión!Paola MazabuelLíder de Alojamiento – La Provenza Group

10/10 Excellent

Claudia

Stayed 2 nights in Apr 2024
Response from Paola M. Líder de Alojamiento on 1 May 2024
Señora Vilchez, buen dìaValoramos el tiempo que ha tomado para compartirnos su opinión sobre su estadía en nuestro Hotel. Es muy satisfactorio para nosotros como equipo saber que la experiencia fue satisfactoria en nuestra propiedad y cumplimos con sus expectativas, continuaremos trabajando para mejorar¡Buen viaje y los esperamos en una próxima ocasión!Paola MazabuelLíder de Alojamiento – La Provenza Group

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great stafff ,perfect location
Stayed 4 nights in Apr 2024
Response from Paola M. Líder de Alojamiento on 10 Apr 2024
Sr. Hidalgo. Valoramos el tiempo que ha tomado para compartirnos su opinión sobre su estadía en nuestro Hotel. Es muy satisfactorio para nosotros como equipo saber que la experiencia fue satisfactoria en nuestra propiedad y cumplimos con sus expectativas, continuaremos trabajando para mejorar. ¡Buen viaje y los esperamos en una próxima ocasión!Paola MazabuelLíder de Alojamiento – La Provenza Group

10/10 Excellent

adria, hartford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the concierge, they were all accommodating, welcoming and caring. Thank you so much
Stayed 8 nights in Mar 2024
Response from Paola M. Accommodation leader. on 6 Apr 2024
Señora Adria. Valoramos el tiempo que ha tomado para compartirnos su opinión sobre su estadía en nuestro Hotel. Es muy satisfactorio para nosotros como equipo saber que la experiencia fue satisfactoria en nuestra propiedad y cumplimos con sus expectativas, continuaremos trabajando para mejorar. ¡Buen viaje y los esperamos en una próxima ocasión!Paola MazabuelLíder de Alojamiento – La Provenza Group

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming!!
Stayed 4 nights in Mar 2024
Response from Paola M. Accommodation leader. on 3 Apr 2024
Señora StacyValoramos el tiempo que ha tomado para compartirnos su opinión sobre su estadía en nuestro Hotel. Es muy satisfactorio para nosotros como equipo saber que la experiencia fue satisfactoria en nuestra propiedad y cumplimos con sus expectativas, continuaremos trabajando para mejorar. ¡Buen viaje y los esperamos en una próxima ocasión!Paola MazabuelLíder de Alojamiento – La Provenza Group

10/10 Excellent

Mingye

Stayed 1 night in Mar 2024
Response from Paola M. Accommodation leader. on 3 Apr 2024
Señora MingyeValoramos el tiempo que ha tomado para compartirnos su opinión sobre su estadía en nuestro Hotel. Es muy satisfactorio para nosotros como equipo saber que la experiencia fue satisfactoria en nuestra propiedad y cumplimos con sus expectativas, continuaremos trabajando para mejorar. ¡Buen viaje y los esperamos en una próxima ocasión!Paola MazabuelLíder de Alojamiento – La Provenza Group

10/10 Excellent

Joan, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Equipo de Recepción Hotel el Zarzo on 4 Mar 2024
Agradecemos mucho su tiempo para brindarnos su review sr Joan, esperamos tenerlo muy pronto con nosotros nuevamente, saludos Hotel el Zarzo

10/10 Excellent

clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paola M. Accommodation leader. on 4 Mar 2024
Ms. Clare. We appreciate the time you have taken to share with us your opinion about your stay in our Hotel. It is very satisfying for us as a team to know that the experience was satisfactory in our property and we met your expectations, we will continue working to improve. Have a good trip and we look forward to seeing you next time!Paola MazabuelLodging Leader - La Provenza Group

10/10 Excellent

Jesus

Liked: Staff & service, property conditions & facilities
Really nice place
Stayed 4 nights in Feb 2024
Response from Paola M. Accommodation leader. on 24 Feb 2024
Mr. Cox, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guestsWe are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve themWe hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve youHave an excellent dayPaola accommodation leader.

10/10 Excellent

Lelawatie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, very friendly and always available to help. Only request would be to have a better mirror and lighting for makeup.
Stayed 4 nights in Feb 2024
Response from Paola M. Accommodation leader. on 22 Feb 2024
Mrs. Lelawatie, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it's very valuable to receive feedback from our guests. We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve themWe hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you Have an excellent day,Paola accommodation leader.

10/10 Excellent

Arcadio

Liked: Amenities
Personnel extremely Attentive, Courteous, friendly, helpful, knowledgeable, and Professional!!
Stayed 5 nights in Feb 2024
Response from Paola M. Accommodation leader. on 22 Feb 2024
Mr. Arcadio, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it's very valuable to receive feedback from our guests. We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve themWe hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you Have an excellent day,Paola accommodation leader.

10/10 Excellent

Ramrattie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and hotel. Friendly and accommodating staff. Rooftop was absolutely beautiful!
Stayed 4 nights in Feb 2024
Response from Paola M. Accommodation leader. on 19 Feb 2024
Miss Mohan,I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guestsWe are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you!Have an excellent day.,Paola accommodation leader.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms, service was excellent. We were on the 5th floor and the hotel bar is on the 6th floor so we had a lot of noise in our room from the music in the bar.
Stayed 3 nights in Feb 2024
Response from Paola M. Accommodation leader. on 22 Feb 2024
Mr. William, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it's very valuable to receive feedback from our guests. We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve themWe hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you Have an excellent day,Paola accommodation leader.

10/10 Excellent

Puja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paola M. on 18 Feb 2024
Mrs. Puja, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

ALEXANDR

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Paola M. on 3 Feb 2024
Alexandr,I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day Paola accommodation leader."

10/10 Excellent

Angeline, Miami Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only been open8 months the property is beautiful…. Happily return !!
Stayed 2 nights in Jan 2024
Response from Paola M. on 3 Feb 2024
Mrs. Angeline, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day. Paola accommodation leader."

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Paola M. on 31 Jan 2024
Mrs. Alejandra,I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Accomodation, restaurant, location,staff , night life. I been few times in Medallo and this is one of the best option to stay in Poblado
Stayed 5 nights in Jan 2024
Response from Paola M. on 31 Jan 2024
Mr. Edgar,I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

4/10 Poor

PEDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a fairly recent boutique hotel with a lot of potential. Great staff, very nice rooms, an excellent rooftop bar, and a very good restaurant (Cocina 33). BUT, as has been written in other reviews, they must address sound-proofing their rooms, mostly from the nearby discotheque. When it is operating (which is at least Thurdays to Saturdays) their loud music and bass-created vibration is felt in the rooms until 4am. To make things worse, their better rooms (deluxe), which are very roomy and otherwise comfortable, are the ones on the building side closest to the noise. So, if you value your sleep, beware. The hotel has actually only 16 rooms (four per floor between floors 2 and 5). Rooftop bar takes up floor 6. As I said, I think it has great potential but they must sound-proof much better their rooms. Breakfast is very good but they should add some variety, for example, pancakes or waffles, oatmeal, and/or other cereal choices.
Stayed 4 nights in Jan 2024
Response from Paola M. Accommodation leader. on 30 Jan 2024
Dear Mr. Pedro,Thank you very much for your review of your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve each and every stay. I am very grateful for your comments about your experience at the Rooftop , and we will make a continuous improvement in the provision of each of our services, so that every time you visit us you have the best lodging experience in the city of Medellin. Greetings,Paola Accommodation Leader

10/10 Excellent

Doriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love the stay, clean, comfortable hotel, near the night activities but not in the middle of it.
Stayed 3 nights in Jan 2024
Response from Paola M. Accommodation leader. on 30 Jan 2024
Mrs. Jimenez, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guestsWe are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve themWe hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you.Have an excellent day,Paola accommodation leader

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Small, high quality, beautifully designed spot in the best area of Medellin with great food and a friendly, helpful staff.
Stayed 3 nights in Jan 2024
Response from Paola M. Accommodation leader. on 26 Jan 2024
Mr. Larry, I would like to thank you for taking the time to share your comments with us regarding your stay at Hotel el Zarzo, it is very valuable for us to receive feedback from our guests. We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve themWe hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you.Have a great day!

10/10 Excellent

Gerald Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Paola M. Accommodation leader. on 26 Jan 2024
Mr. Gerald, I would like to thank you for taking the time to share your comments with us regarding your stay at Hotel el Zarzo, it is very valuable for us to receive feedback from our guestsWe are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve youHave a great day.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paola M. on 31 Jan 2024
Mrs. Angela, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

joseph

Stayed 3 nights in Jan 2024
Response from Paola M. on 31 Jan 2024
Mr. Joseph, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

Abimbola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loooooveeed this hotel. Small boutique hotel in a wonderful location. Restaurant and rooftop are incredible and the staff were so friendly and knowledgeable. My go to spot in Medellin!
Stayed 2 nights in Jan 2024
Response from Paola M. Accommodation leader. on 20 Jan 2024
Miss AbimbolaI want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests. We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve themWe hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader.

8/10 Good

Margarita

Stayed 2 nights in Jan 2024
Response from Paola M. on 31 Jan 2024
Mrs. Margarita, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. The staff was so nice and the accommodations were beautiful.
Stayed 2 nights in Jan 2024
Response from Paola M. Accommodation leader. on 15 Jan 2024
Miss Sarah, I would like to thank you for taking the time to share your comments with us regarding your stay at Hotel el Zarzo, for us it's very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day.Best,Paola accommodation leader.

8/10 Good

Jeannie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property. The aesthetic was great. Lighting in the bathroom should be stronger - couldn’t see anything to put makeup. Service was inconsistent. Either it was exceptional or average depending on the person. View from the rooftop was amazing and food was excellent. Would recommend against a room on the fifth floor as you can hear the cleaning crew on the 6th floor moving furniture early in the morning. Couldn’t ask for a better location.
Stayed 3 nights in Jan 2024
Response from Paola M. Accommodation leader. on 15 Jan 2024
Dear Ms. Jeannie,Thank you very much for your review of your recent stay at our hotel. Your feedback it's very valuable to us as we strive to improve each and every stay. I'm very grateful for your comments about your experience at the Rooftop , and we will make a continuous improvement in the provision of each of our services, so that every time you visit us you have the best lodging experience in the city of Medellin. Greetings I would like to thank you for your comments regarding our services, attention and facilities and I assure you that we will be working to improve them continuously. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day!Best,Paola Accommodation Leader.

10/10 Excellent

Robert

Stayed 3 nights in Jan 2024
Response from Huèsped on 15 Jan 2024
"Señor Robert,quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en el Hotel el Zarzo para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellìn, será un placer atenderle. Que tenga un excelente día.Paola líder de alojamiento."

10/10 Excellent

Sess

Stayed 4 nights in Jan 2024
Response from Paola M. on 31 Jan 2024
Sess, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

Dean

Stayed 1 night in Jan 2024
Response from Paola M. on 31 Jan 2024
Mr. Dean, I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Huèsped on 15 Jan 2024
Mrs Yan,I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

Michael, Santa Rosa

Stayed 3 nights in Dec 2023
Response from Paola M. Accommodation leader. on 1 Jan 2024
Mr. Michael, I want to thank you for the time you took to share your comments with us regarding your stay at the Hotel el Zarzo. It is very valuable for us to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, care and facilities and I assure you that we will be working to continually improve them.We hope to have your preference again on a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best experiences in my stay in a hotel. The staff was the best. The food from the restaurant is 10/10
Stayed 3 nights in Dec 2023
Response from Paola M. on 31 Jan 2024
Mr. Javier,I want to thank you for the time you took to share your comments with us regarding your stay at Hotel el Zarzo for us it is very valuable to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have an excellent day.Paola accommodation leader."

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower!
Stayed 2 nights in Dec 2023
Response from Paola M. on 31 Dec 2023
Mr. Andrew, I want to thank you for the time you took to share your comments with us regarding your stay at the Hotel el Zarzo. It is very valuable for us to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, care and facilities and I assure you that we will be working to continually improve them.We hope to have your preference again on a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day. Paola accommodation leader.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Hotel Zarzo. The room was small but very well appointed and decorated. The shower was fantastic. The area around the hotel is lively, but the noise from the bars and traffic can make it difficult to sleep. The hotel did provide ear plugs that were a big help. I would highly recommend Hotel Zarzo if you want to be close great restaurants and nightlife in Medellin.
Stayed 3 nights in Nov 2023
Response from Paola M. on 5 Dec 2023
Shelly. Quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en el Hotel el Zarzo para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellín, será un placer atenderle. Que tenga un excelente día. Paola líder de alojamiento.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Paola M. on 5 Dec 2023
Señor Rodney, quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en el Hotel el Zarzo para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellín, será un placer atenderle. Que tenga un excelente día. Paola líder de alojamiento.

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Paola M. on 28 Nov 2023
Señor Enrique, quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en el Hotel el Zarzo para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellín, será un placer atenderle. Que tenga un excelente día. Paola, Líder De Alojamiento.

10/10 Excellent

Joenette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Paola M. on 28 Nov 2023
Señora Joanette, quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en el Hotel el Zarzo para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellín, será un placer atenderle. Que tenga un excelente día. Paola, Líder De Alojamiento.

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Paola M. on 28 Nov 2023
Señora Bianca,queremos agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en nuestro "HOTEL EL ZARZO", para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellìn, será un placer atenderle. Que tenga un excelente día.Paola líder de alojamiento.

10/10 Excellent

Court

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever stayed at! Great location, beautiful ambience, clean and well equipped rooms, and AMAZING staff. From the moment we checked in every employee was so kind and helpful. The rooftop terrace is gorgeous and the drinks were incredible! I would highly recommend this hotel :)
Stayed 4 nights in Nov 2023
Response from Paola M. on 24 Nov 2023
Ms. Nikolic, I want to thank you for taking the time to share your comments with us regarding your stay at Hotel el Zarzo, it's very valuable for us to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day.Paola accommodation leader.

4/10 Poor

ALPESH

Disliked: Staff & service, property conditions & facilities
Rooms are bit small and need chairs to sit down.
Stayed 3 nights in Nov 2023
Response from Lider de Alojamiento on 20 Nov 2023
Estimado señor Alphes ,Muchas gracias por su reseña sobre su reciente estadía en nuestro hotel. Su opinión es muy valiosa para nosotros, a medida que nos esforzamos por mejorar todas y cada una de las estadías. Estoy muy agradecida por sus comentarios acerca de su experiencia en el Rooftop , y realizaremos una mejora continua en la prestación de cada uno de nuestros servicios, para que cada vez que nos visite tenga la mejor experiencia de alojamiento en la ciudad de Medellín. Saludos Paola Líder de Alojamiento.

10/10 Excellent

patricio

Stayed 5 nights in Nov 2023
Response from Paola M. on 31 Dec 2023
Mr. Patricio, I want to thank you for the time you took to share your comments with us regarding your stay at the Hotel el Zarzo. It is very valuable for us to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, care and facilities and I assure you that we will be working to continually improve them.We hope to have your preference again on a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day. Paola accommodation leader.

10/10 Excellent

Jerrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay off the beaten path.
We arrived at the hotel, were greeted at the front desk and immediately checked in. Our first impression the hotel was that it was very modern and quaint with the first floor being comprised of the front desk and a restaurant (Cocina 33). The top floor (6) was comprised of a rooftop bar and restaurant. The actual floor rooms were on floors 2-5. The hotel room was spacious and decorated with simple and clean modern finishes. A king size platform bed and a desk filled the room. The window allowed for lots of natural sunlight to shine through between the lush plant life outside the window. The TV was mounted on the wall. The lights were all controlled by switches which were could be turned off using switches next to the bed which is really great when it time for bed. There was also a mini bar and fridge with sodas and drinks (including bottles of alcohol and beer). The bed was comfortable but the pillows while plush, needed a little additional support. The bathroom was spacious with a full wall of windows, a wet room with separate soaking tub big enough for 2, waterfall rain shower, sink and water closet. The entire room is meticulously tiled with a slight slant on the floor to allow for proper drainage. There was hand soap on the sink and sets of body wash, shampoo and conditioner inset the shower and another set inset next to the tub. I loved the design of the bathroom and enjoyed both the shower and bath tub as much as I could while I was there. Overall, we loved it.
Bedroom
Bathroom mirror with motion sensor backlight
Bathtub in wet room
Waterfall shower in wet room
Stayed 6 nights in Oct 2023
Response from Paola M. on 8 Nov 2023
Mr. Jerrod, I want to thank you for the time you took to share your comments with us regarding your stay at the Hotel el Zarzo. It is very valuable for us to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, care and facilities and I assure you that we will be working to continually improve them.We hope to have your preference again on a future trip to the city of Medellín, it will be a pleasure to serve you. Have a great day. Paola accommodation leader.

10/10 Excellent

Muralidaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! access to variety of good food. Professional service by Pablo, Valentina, Carlos, Helena at front desk & with Eli; and breakfast persons Carlos & Nickolas were exceptional.
Stayed 3 nights in Oct 2023
Response from Paola M. on 4 Nov 2023
Señor Muralidaran, quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en el Hotel el Zarzo para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellín, será un placer atenderle. Que tenga un excelente día. Paola líder de alojamiento.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really lovely stay at the hotel, the staff is extremely kind and attentive and overall the hotel is beautiful and super clean. If you’re sensitive to noise, try to request a room that is not by the street as it does get quite loud and the windows are very thin.
Stayed 4 nights in Oct 2023
Response from Paola M. on 1 Nov 2023
¡Hi! I want to thank you for the time you took to share your comments with us regarding your stay at the Hotel el Zarzo. It is very valuable for us to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, care and facilities and I assure you that we will be working to continually improve them.We hope to have your preference again on a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day. Paola accommodation leader.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay! The hotel has a very modern Vibe. The staff is incredibly attentive and friendly. We ate at the rooftop bar and loved the food. The breakfast on the mornings has a good range of options. Our only note is that the roof top bar goes until 2:30am every night and it’s very noisy at night. Specially after a day of traveling. The hotel provides you with ear plugs , the bed is comfortable and you even get a cute bathrobe and slippers. we would still stay here again, just be aware of the noisy upstairs.
Response from Paola M. on 31 Oct 2023
Mr. Philip, I would like to thank you for taking the time to share your comments with us regarding your stay at Hotel el Zarzo, it is very valuable for us to receive feedback from our guests.We are pleased that we have met your expectations regarding our services, attention and facilities and I assure you that we will be working to continuously improve them. We hope to have your preference again in a future trip to the city of Medellin, it will be a pleasure to serve you. Have a great day.Paola accommodation leader.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Disfruté de mi tiempo en El Zarzo. La habitación es grande, la cama es muy cómoda y me encantó la ducha. El personal de recepción es muy amable. La azotea era preciosa. ¡Definitivamente volveré pronto!
Stayed 4 nights in Sep 2023
Response from Paola M. on 25 Oct 2023
Señor Jeremy, quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros referentes a su estadía en el Hotel el Zarzo para nosotros es muy valioso recibir retroalimentación por parte de nuestros huéspedes.Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorarlos continuamente. Esperamos poder contar nuevamente con su preferencia en un futuro viaje a la ciudad de Medellín, será un placer atenderle. Que tenga un excelente día.Paola líder de alojamiento.