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Reviews of Casa De Palmas, Trademark Collection by Wyndham

3.5 out of 5
Casa De Palmas, Trademark Collection by Wyndham
101 N Main St, McAllen, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 199 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Edgar

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Very old hotel, slow toilet, low security
Stayed 1 night in May 2024

10/10 Excellent

Enma

Travelled with partner
Disliked: Amenities
The history surrounding the area and the property itself
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in downtown McAllen, nice bar, nice pool
Stayed 1 night in Apr 2024
Response from Eliza on 29 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from Eliza on 29 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Xavier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar staff was very friendly and the food at the hotel was amazing
Stayed 1 night in Apr 2024
Response from Eliza on 29 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

MarLu

Liked: Property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Eliza on 29 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

6/10 Okay

Roxana

Stayed 7 nights in Apr 2024

6/10 Okay

Jimena

Stayed 1 night in Dec 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rafael

Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo, Defiance

Stayed 7 nights in Apr 2024

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel the staff is always so kind and informative. The hotel rooms are always clean and crisp. I enjoy the area that is in. It’s wonderful.
Stayed 1 night in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel , old needs to be updated . Area is safe and lots of dining options around .
Stayed 1 night in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! The staff was great. We had just minor issues with breakfast room service. The air was not working so we told the maintenance man. He came in and worked on it then left. We did not feel much change in the room. But other than that we will definitely be back.
Stayed 2 nights in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. I would like to extend a most sincere apology for any and all inconveniences that you experienced. We hope to see you again soon to make sure that you have a wonderful experience.

6/10 Okay

Michelle, Sedona

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but: no nearby restaurants; we visited on the weekend of the Masters Golf Tournament and being avid golfers we assumed we could watch it on TV in our room. NOT AVAILABLE! Can't understand what TV distribution system they use but this was bizarre
Stayed 2 nights in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. I would like to extend a most sincere apology for any and all inconveniences that you experienced. We hope to see you again soon to make sure that you have a wonderful experience.

10/10 Excellent

Alix

Liked: Cleanliness, amenities, property conditions & facilities
I stayed by myself and felt very save. The pool is awesome and the staff was really kind. I would stay here again.
Stayed 5 nights in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

6/10 Okay

Rojelio

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a old beautiful building kind Mexican hacienda type, nice rooms and relaxing garden areas, our favorite hotel for a weekend scape.
Stayed 1 night in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

8/10 Good

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat place, in the center of town, very convenient to food trucks (vast improvement over the omnipresent fast food in So. TX). Noticeably worn around the edges, but not uncomfortably so. Excellent staff.
Stayed 2 nights in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Sally

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience and the area the hotel was in was nice and quiet. Beds a little too soft, I have a bad back, but didn't really harm the experience. Loved the courtyard room with a small living area and balcony. Will definitely stay here next time in town!
Stayed 2 nights in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Sally

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the character and ambience of the hotel. Clean and quiet. Nice bar and Lobby with a lovely courtyard pool.
Stayed 3 nights in Apr 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Oscar Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 3 nights in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and room was clean. Only thing that was not working were the ice machines but barters were nice to provide ice .
Stayed 1 night in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean and safe
Stayed 1 night in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

8/10 Good

ANDREE

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
It’s nice
Stayed 1 night in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Eliza on 23 Apr 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great!!
Stayed 1 night in Mar 2024
Response from Eliza on 27 Mar 2024
Hello Guadalupe,Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old building, with a colonial design, long windows and a beautiful patio. The pool area is beautiful and the surroundings are quiet and nice. We really enjoyed
Stayed 1 night in Mar 2024
Response from Eliza on 27 Mar 2024
Hello Aida,Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Kamila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is helpful and incredibly kind. The rooms are clean and amenities are wonderful! Definitely would love to come back to this beautiful hotel
Stayed 1 night in Mar 2024
Response from Eliza on 27 Mar 2024
Hello Kamila,Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

6/10 Okay

Jeannie

Travelled with family
Liked: Staff & service
The people that work at this Hotel are hard workers and try to make everyone happy.
Stayed 4 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Hello Jeannie,Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 2 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Johanna, Gurabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we travel, this our favorite place. One of a kind.
Stayed 2 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

2/10 Terrible

Roxana, san diego

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very dirty. The tub looked like it hasnt been cleaned in a very long time. We got room service & it was still dirty. We did get our bed made & clean towels. But still pretty dirty. Room had a door out to court yard which we couldnt open because one of the beds was on the way.
Stayed 4 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. I would like to extend a most sincere apology for any and all inconveniences that you experienced. We hope to see you again soon to make sure that you have a wonderful experience.

10/10 Excellent

Janna, Pearland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel, except they didn’t tell me I had to have a voucher for breakfast. I would’ve bought it had I known. The hotel is lovely, tropical , elegant and extremely comfortable. The room was clean and smelled fresh. I will stay here again.
Stayed 1 night in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

8/10 Good

Carissa

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very cute property. Had all amenities I needed. Could have been cleaner in my room. A/C was ok, didn’t keep humidity at bay. People in next room partied all night & I could hear it plain as day. Had to catch an early taxi at 6am so I was very tired from not getting much sleep.
Stayed 1 night in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant options, the staff was very helpful
Stayed 1 night in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

4/10 Poor

Kathleen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For I paid, I expected the rooms to look as nice as the outside/lobby area. They are terrible. My shower had BLACK MOLD and the wallpaper was coming off the walls. I did not feel safe at all in my room. Also, don't expect complimentary breakfast if you book through Expedia. You have to pay for your food and it's not even that good. I recommend birdies down the road. So good and a little less than their restaurant. This trip is getting reimbursed for work but I will never ever recommend this place. Please stay somewhere else.
Stayed 3 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. I would like to extend a most sincere apology for any and all inconveniences that you experienced. We hope to see you again soon to make sure that you have a wonderful experience.

6/10 Okay

Artemisa

Stayed 2 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Hello ArtemisaThank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. I would like to extend a most sincere apology for any and all inconveniences that you experienced. We hope to see you again soon to make sure that you have a wonderful experience.

10/10 Excellent

Freddy

Business traveller
Liked: Amenities, property conditions & facilities
The gym equipment needs to be upgraded as the machines are broken and past their prime. Unfortunately, I was unable to complete my workout due to the malfunctioning machines.
Stayed 2 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. I would like to extend a most sincere apology for any and all inconveniences that you experienced. We hope to see you again soon to make sure that you have a wonderful experience.

8/10 Good

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was older but nice area. Free parking
Stayed 2 nights in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Tahiry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent customer service.
Stayed 1 night in Mar 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

10/10 Excellent

Ricardo

Stayed 9 nights in Feb 2024
Response from Eliza on 27 Mar 2024
Hello Ricardo,Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.

4/10 Poor

Gianna

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property is very dated. Fixtures are rusted. Tubs have rings around them. A pipe had burst, leaving us without water for 5 plus hours. Linen was dingy. Hotel did not smell fresh.
Stayed 1 night in Feb 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. I would like to extend a most sincere apology for any and all inconveniences that you experienced. We hope to see you again soon to make sure that you have a wonderful experience.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from the lower valley & our daughter had a Dr. appointment early the next morning and this stay was so close and made it so easy to get where we needed to be. The building its self is beautiful and very well kept. We will definitely be back for any future stays in the area.
Stayed 1 night in Feb 2024
Response from Eliza on 27 Mar 2024
Thank you for allowing Casa de Palmas to have been your preferred place to stay while in McAllen. We are happy to know that you enjoyed your stay as we hope to see you again soon.