Search Hotels Near Marshall Field Building, Chicago

"Clean room, the cleaning staff was great. My room was #901, which was directly behind the elevator shaft. I could hear every bit of noise from the elevator when it started, stopped, and some nights, screeching sounds. I asked the staff to change my room to the same type, but they gave me a different, older room where the carpet had rips, and the couch had rips. I got a lesser quality room for the remainder of my 5-day stay. I've stayed here numerous times, but I think my last visit will be my last. "

"Stay away from this hotel at all costs Mold in the shower and water or dirt spots on the floor Room pictures don’t match reality . Misrepresentation No WiFi Unhelpful staff Dirty sheets and pillow cases"

"Super comfy and nice, clean. friendly staff. very ''royal'' - good location too. would stay again."

"Beautiful Hotel great location"

"Definitely In going to this hotel again soon Very nice hotel staff and clean and the location was great "

"Great location for a good price. Staff was helpful and the place was nice. It’s a little older building and shows a bit of wear here and there but not a bad spot at all. Overall worth the price!e"

"Everything was amazing"

"I was very disappointed with my experience at LondonHouse Chicago. I flew in from another state for Mother’s Day specifically to give my mother a special experience, and unfortunately she was not pleased with the service or the way we were treated throughout our stay. Upon arrival, our rooms were not ready, and I had to repeatedly ask multiple times for updates before finally being able to check in. Once we got to the room, there was a noticeable mildew odor that made the room uncomfortable. I had to call housekeeping to come spray the room just so the smell would improve. The customer service experience also fell short. When we called for in-room dining the first night, the employee who answered was rude and dismissive, stating they were too busy to help us. We then had to call the front desk for assistance, only to be redirected back again. To make matters worse, during checkout there was no bellman available to assist with luggage, and afterward I noticed additional charges being added to my bill that did not make sense and appeared inaccurate. For a hotel that markets itself as upscale and luxury, the service, communication, and overall experience did not meet expectations. What was supposed to be a memorable Mother’s Day trip turned into a frustrating experience instead."

"The staff at Hotel Felix were kind, thoughtful, and genuinely helpful throughout my stay. The location is also a strong point — walking distance to a lot of great Chicago spots, which made getting around easy. My experience was somewhat diminished by the mandatory Urban Fee added at check-in. I understand many hotels are moving in this direction, but travelers should be aware of the additional required cost when budgeting for their stay. Outside of that, the team and location were the highlights for me."