Ratings based on 111 Verified Reviews

4.5 out of 5
72% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Hebden Bridge U.K.

Great hotel in France's best city.

Posted 02-Apr-2018
Everything about the Mama is both welcoming and witty.
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

A Boutique "find" in Marseilles

Posted 18-Oct-2017
Pros: Reception desk staff dedicated to your requests. Knowledgeable. Bilingual.
Location: Location might be the only negative. I wanted to go for a solo walk in the evening after dinner ( around 10:30pm) and was not encouraged to do so.
Staff and service excellent Dining and Bar options, via walk through the Lobby. Breakfast great; coffee options. Bilingual desk staff Comfortable room: quiet, mini bar, microwave...thoughtful regarding basic needs... A 20" walk to the Old Port, and a 10-15" walk to neighborhood bars and restaurants. Great value for the price.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Oct-2017 on Hotels
5 out of 5
by Guy

Stay in Marseille

Posted 09-Sep-2017 on Hotels
A lovely quirky hotel that provided a great base while visiting Marseille. Really enjoyed the vibe of the place and the staff were great!
5 out of 5
by Linda A

Mama Shelter Says Knock You Out!

Posted 04-Sep-2017 on Hotels
This was my first time in Marseille and my first time at a Mama Shelter hotel and I loved both. The location was very convenient to the sites and public transport, the room was clean, fun and relaxing and the staff were great.
5 out of 5
by Christopher

A true shelter in Marseille

Posted 11-Apr-2017 on Hotels
Mamma Shelter's service is fantastic. The concierge went above and beyond to find a dinner spot for me on a night when a lot of restaurants were fully booked.They also have a parking garage which was a relief after navigating Marseille. Highly recommend.
4 out of 5
by A verified traveller

Convenient and clean

Posted 22-Dec-2016 on Hotels
The hotel was nice, clean and good location for activities. Some trouble with wifi connection.
4 out of 5
by A verified traveller

Trendy hotel; Friendly staff;

Posted 11-Oct-2016 on Hotels
Very trendy hotel; staff super friendly and helpful. We stayed in a Medium-sized room and found it rather crowded. We stayed here twice, and the first time we found the streets around the hotel to be very dirty (lots of dog poo on the sidewalks). When we returned the second time, it was better. The wifi did not work well and we could not get any movies to load for viewing.
5 out of 5
Recommended
for Couples
by A verified traveller from Birmingham, England

Quirky but chic hotel

Posted 25-Sep-2016
Pros: Pillows: very comfortable. A kettle provided in the room -- unusual feature in France in our experience. Quirky styling. Friendly, efficient staff.
Cons: Provide lighter duvets that "breathe" better.
Location: Though not in the centre it was quite an easy walk, or easy metro ride, to the centre and other areas of holiday interest, incl. modern art gallery.
We found it an enjoyable and stimulating place to stay. The restaurant was very good, and clearly favoured by chic youngsters (we are not chic or young but were nevertheless made to feel welcome). There is an erotic theme in some of the decor etc. and we found this entertaining but some people might be concerned about bringing young children. The only negative point is that we found the duvet very hot and so had to keep the room cold through the night in order to sleep comfortably.
5 out of 5
Recommended
for Everyone
by A verified traveller

The place to stay in Marseille

Posted 24-Sep-2016
I loved my stay here. Very trendy hotel with minimalistic yet comfortable and stylish rooms. The bed is very comfy and the shower is lovely. I also loved the quirky touch with the masks on the wall and the Apple TV. The restaurant is fabulous too, quite expensive food but great service and the breakfast is divine! I wish I could have stayed here for longer!