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Hilton Maidstone Hotel

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Lobby
32-inch TV with satellite channels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
32-inch TV with satellite channels

Overview of Hilton Maidstone Hotel

Hilton Maidstone Hotel

3.5 star property

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Bearsted Road, Maidstone, England, ME14 5AA

Explore the area

  • Popular LocationRochester Castle24 min drive
  • Popular LocationIghtham Mote29 min drive
  • Popular LocationSissinghurst Castle and Garden40 min drive
  • AirportLondon (LCY-London City)64 min drive

Choose dates to view prices

About this area

Maidstone

Located in Maidstone, Hilton Maidstone Hotel is in the business district and in a regional park. Tyrewhitt-Drake Museum of Carriages and Maidstone Museum are cultural highlights, and some of the area's activities can be experienced at Bearsted Golf Club and Oast Park Golf Club. Kent Life and Buckmore Park Karting are also worth visiting.
Visit our Maidstone travel guideOpens in a new window
Map

What's nearby

  • Vinters Valley Nature Reserve - 14 min walk
  • Mote Park - 13 min drive
  • Rochester Castle - 24 min drive
  • Ightham Mote - 29 min drive
  • Sissinghurst Castle and Garden - 40 min drive

Getting around

  • Maidstone West Station - 4 min drive
  • London (LCY-London City) - 62 min drive

Restaurants

  • Caffe Cino — 1 min walk
  • Seasons Restaurant — 1 min walk
  • Bricks Coffee House - 7 min walk
  • Newnham Court Inn - 8 min walk
  • Chunkys Sandwich Bar - 3 min drive

About this property

Hilton Maidstone Hotel

Eco-friendly hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and an outdoor pool are available at this hotel. Other amenities include a restaurant, a fitness centre and a bar/lounge. All 146 rooms offer WiFi, 24-hour room service and TVs with satellite channels. Portable fans, hairdryers and laptop-compatible safes are among the other amenities that guests will find.
Hilton Maidstone Hotel offers 146 forms of accommodation with laptop-compatible safes and a safe. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Rose Sanctuary has 1 treatment room. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 15 per 24-hour period)
  • Available in some public areas: WiFi (GBP 15 per day)

Parking and public transport

  • Self parking on site (GBP 5.00 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10 AM: GBP 12 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Manager's reception (select days)
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • Computer station
  • Conference space (6006 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open selected days
  • Hot tub
  • Steam room
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Portable fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination

Entertainment

  • 32-inch TV
  • Satellite channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 24 December 2021 to 31 December 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 25.00 per accommodation, per stay
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 12 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: GBP 15 per day (rates may vary)
  • Self-parking fee: GBP 5.00 per night
  • Pet fee: GBP 25.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Hotel Maidstone
Hilton Maidstone
Hilton Maidstone Hotel
Hotel Hilton Maidstone
Hotel Maidstone
Maidstone Hilton
Maidstone Hilton Hotel
Maidstone Hotel
Hilton International Maidstone
Hilton Maidstone Hotel Maidstone
Hilton Maidstone Kent
Maidstone Hilton International
Hilton Maidstone Hotel Hotel
Hilton Maidstone Hotel Maidstone
Hilton Maidstone Hotel Hotel Maidstone

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 309 out of 980 reviews
5 - Excellent 32%
Rating 4 - Good. 390 out of 980 reviews
4 - Good 40%
Rating 3 - Okay. 148 out of 980 reviews
3 - Okay 15%
Rating 2 - Poor. 85 out of 980 reviews
2 - Poor 9%
Rating 1 - Terrible. 48 out of 980 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/5 Poor

We booked bed and breakfast for 2 nights and the breakfast was freezing cold on the first day so we went out for breakfast on the second day and when I said it to the receptionist when we were checking out she just said ah sorry about that, that was her only response
Stayed 2 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend Stay..
My husband and I stayed 2 nights for our son's wedding. I feel the price for the breakfast is too expensive although was very good but certainly is not value for money I feel the price should be lowered to at least 10 pounds. It would have been nice to have had teas and coffee served after 12 in the foyer before retiring to our rooms. But I feel the hotel 8s a little dated but all the staff are so very helpful imformative and friendly.
Stayed 2 nights in Oct 2021

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a refurbishment before I would consider staying here again. Not acceptable for the Hilton brand
Stayed 1 night in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Lovely Hotel and staff were very friendly, however was disappointed to find out you have to pay for on site parking even though you’ve already paid for a nights stay…
Stayed 1 night in Oct 2021