Ratings based on 100 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Penang

Old hotel under renovation

Posted 07-Aug-2017
Pros: Proximity to the night market and shops
Cons: A lot
Location: As above
The Villa Santi is well located in town which is why we chose it but that is probably the only thing going for it. The main building is undergoing renovations so we were put in the annex about 2 mins away. Not really a problem but I never thought I would one day wander about Luang Prabang side street wearing my swimmies and bathrobe! Our room, though pleasant enough, did not have anywhere to sit except the bed. The window faced the back of local maternelle school and during the weekend it was nice and quiet but come Monday it was quite noisy. I love the sound of children playing but not during my hols I guess. I would have liked to be able to sit outside admiring the view but this was not possible except in the foyer of annex. We were also on first floor which had a breakneck ascent ... not ideal if you come back drunk, which luckily we weren't! The pool was pocket handkerchief sized and although there is a free shuttle to their sister resort one could not shower after. The breakfast which was included was sufficient but when you are there 5 days becomes a bit monotonous. Service was generally ok but I sometimes felt Reception were not particularly helpful eg I asked if we could extend checkout to 1pm and were told no as the day was full. Asked another receptionist the next day and was told yes! For what we got this hotel was overpriced and when we came back from our Mekong River Cruise we chose to stay somewhere else so I would not recommend it to anyone else.
4 out of 5
by Marinello

This traveller left a rating score only Posted 03-Jun-2017 on Hotels
4 out of 5
by A verified traveller

Great choice and good value

Posted 12-Aug-2016 on Hotels
Front desk is efficient and helped to arrange sightseeing and onward transfer to next destination.
2 out of 5
by A verified traveller from NZ

Good location, extremely tired hotel

Posted 18-Jul-2016
The hotel is in a good location but that's about all it has going for it. The hotel needs an overhaul, it's very old and tired looking. There are marks on all the walls and it is generally falling apart. The front desk staff were terrible, they were far more interested in their phone than the person standing in front of them. They gave no help in explaining what was in the area and on the two occasions that I asked directions to well known places (within walking distance) they were unable to help in any way, they just said "don't know". The staff during breakfast and the house keeping staff were very friendly, which made a nice change. For the money I think you could find better.
5 out of 5
by CAITLIN

Fantastic Stay

Posted 26-May-2016 on Hotels
So glad we booked here! The location was beyond perfect, right in the center of things but still quiet at night. We fell in love with Luang Prabang in part because we were right in the heart of it. The bathtub and breafast were great too. Heartily recommended!
4 out of 5
by A verified traveller

Perfect Location!

Posted 13-Feb-2016 on Hotels
This hotel was in a great location! You are on the Main Street which has tons of great restaurants, shops and the night market is a ten minute walk down the road. The room could use a little sprucing up and the bathroom a deep cleaning (bathroom had cobwebs in corners) but other than that the room was spacious. The bed was a little hard though. Breakfast was good. My husband couldn't sleep one night because of all the cats roaming the neighborhood making lots of noise.
4 out of 5
by ronald

Enjoyable Stay

Posted 10-Feb-2016 on Hotels
Traditional colonial buildings and furniture. Very obliging staff. Good location. Most enjoyable stay.
1 out of 5
by Alan from Manchester

Hotel overbooked

Posted 14-Jan-2016 on Hotels
The Santi resort we were taken to was very nice in landscaped grounds. We understand that it is fairly common for the Villa Santi to be full and guests taken to this sister property. There were few individual tourists there. It was mainly groups. The big problem is the distance from the town - 10 mins by taxi. There is a shuttle bus at infrequent times and invariably you end up with the extra cost of a taxi at least one way. First time we have experienced this with hotels.com.
4 out of 5
by A from Mexico

location, location, location!

Posted 19-Nov-2015 on Hotels
I would stay again if I had that chance.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lexington, KY

Centrally located

Posted 26-Oct-2015
The room and grounds were great but the staff was not overly friendly. The food was OK but not as good as in some of the surrounding restaurants. The hotel is very centrally located and the building and the grounds are quite charming.