Title: Mercure San Sebastian Monte Igueldo Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure San Sebastian Monte Igueldo Family-friendly hotel with 2 restaurants and bars/lounges ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/34eaa5c6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/7d19f65d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/a10ad346.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/f63500f6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/7e4f6579.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Mercure San Sebastian Monte Igueldo is near Ondarreta Beach and Miramar Palace. Families love the warm hospitality and sun-drenched terrace. Travelers can enjoy Basque flavors at two on-site restaurants or relax by the seasonal outdoor pool. 8.6 Excellent ## Popular amenities - - Pool - Bar - Parking available - Gym - Room service £87 includes taxes & fees 11 Dec - 12 Dec ## Room options ### Check availability for these dates Tonight [Nov 12 - Nov 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 13 - Nov 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Privilege, Room, Balcony | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/ba3a2a56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, Balcony 8.0 Very good 22 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Eco-friendly toiletries - 215 sq ft - Sleeps 2 - 2 Large Single Beds OR 1 Queen Bed ![Privilege, Premium Room, Sea View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/e4067fa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Premium Room, Sea View 8.4 Very good 5 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Eco-friendly toiletries - 215 sq ft - Sleeps 2 - 2 Large Single Beds OR 1 Queen Bed ![Standard Room, 1 Single Bed (Single Room, 1 Twin Bed) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/1cacc0ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Single Bed (Single Room, 1 Twin Bed) ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Hairdryer Eco-friendly toiletries - 215 sq ft - Sleeps 1 - 1 Single Bed ![Standard Room, Mountain View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/91e851a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Mountain View 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Hairdryer Eco-friendly toiletries - 215 sq ft - Sleeps 2 - 2 Single Beds OR 1 Double Bed ![Standard Room, 2 Single Beds, Sea View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/a6175d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds, Sea View 8.4 Very good 10 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds LCD TV Blackout curtains Hairdryer Eco-friendly toiletries - 215 sq ft - Sea view - Sleeps 2 - 2 Single Beds ![Standard Twin Room, With Sofa Bed, Mountain View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/fdf65c81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, With Sofa Bed, Mountain View 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout curtains Private bathroom Eco-friendly toiletries Hairdryer - 215 sq ft - Sleeps 3 - 2 Single Beds and 1 Large Single Sofa Bed ## You may also like Ad ![Meeting facility](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/1000000/10000/2000/1967/ffa7ab28_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Maria Cristina, a Luxury Collection Hotel San Sebastián Centro - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.8 Exceptional 794 reviews £269 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Maria-Cristina.h1967.Hotel-Information?chkin=2025-12-8&chkout=2025-12-9&rm1=a2®ionId=6084360&destination=San Sebastián&destType=MARKET&latLong=43.322701,-1.98198&searchId=02fd6cf4-fd54-492d-b2d5-338e3c86db34&top_cur=GBP) Ad ![Property grounds](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/114000000/113410000/113403900/113403849/cf0b184c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Luze Boutique San Sebastián Igueldo - Pool - Spa - Pet-friendly - Free WiFi 9.4 Exceptional 20 reviews £97 includes taxes & fees 16 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.32153%2C-2.00916&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tyOgsu8peCVvZ6gW8EtPEkCsC_4=) Paseo del Faro 134, San Sebastián, 20008 #### What's nearby - Monte Igueldo - 3 min walk - 0.2 miles - Concha Promenade - 2 min drive - 1.1 miles - Miramar Palace - 2 min drive - 1.1 miles - Reale Arena - 6 min drive - 2.9 miles - Donostia-San Sebastian Aquarium - 14 min drive - 2.6 miles #### Getting around - San Sebastian Amara Station - 14 min drive - San Sebastian (EAS) - 31 min drive #### Restaurants - ‪La Mila - ‬4 min drive - ‪Ñam - ‬5 min drive - ‪Alaia - ‬6 min walk - ‪Syra Coffee - ‬4 min drive - ‪Bar Campus - ‬5 min drive ## About this property ### Mercure San Sebastian Monte Igueldo Upscale family-friendly hotel near Monte Igueldo Located close to Ondarreta Beach and Miramar Palace, Mercure San Sebastian Monte Igueldo provides a terrace, a playground and a library. Make sure that you enjoy lunch, dinner and Basque cuisine at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and 2 bars. You'll also enjoy perks such as: - A seasonal outdoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), bike hire and babysitting (surcharge) - ATM/banking services, multilingual staff and a front desk safe - Guest reviews say great things about the helpful staff Room features All 123 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and hairdryers - 32-inch LCD TVs with satellite channels - Wardrobes/cupboards, daily housekeeping and desks ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/20000/10800/10765/8e465550.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Costa Vasca Antiguo - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,002 reviews £57 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=10765&PinnedHotelID=10765&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/101000000/100380000/100371000/100370956/33312d3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Social Hub San Sebastián Amara - 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Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 24 per person - 2 bars/lounges - 2 restaurants - Snack bar/deli ### Restaurants on site - El Faro - El Torreon ### Things to do - Bicycle rentals - Children's pool - Gym - Library - Playground - Seasonal outdoor pool ### Family friendly - Babysitting (surcharge) - Children's pool - Laundry facilities - Playground - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting rooms ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Double-glazed windows - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch LCD TV with satellite channels - Pay films ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Iron/ironing board - LED lighting - Phone - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 24 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from July to September Pool access available from 10 AM to 9 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Mercure San Sebastian Monte Igueldo Hotel Mercure Monte Igueldo Hotel Mercure Monte Igueldo Mercure San Sebastian Monte Igueldo Hotel Mercure San Sebastian Monte Igueldo San Sebastián Mercure San Sebastian Monte Igueldo Hotel San Sebastián ## Frequently asked questions ### Does Mercure San Sebastian Monte Igueldo have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10 AM to 9 PM. ### How much does it cost to stay at Mercure San Sebastian Monte Igueldo? > As of 12 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure San Sebastian Monte Igueldo on 11 Dec 2025 start from £86.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/San-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Mercure San Sebastian Monte Igueldo pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Mercure San Sebastian Monte Igueldo? > Self-parking is free at this property. ### What time is check-in at Mercure San Sebastian Monte Igueldo? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Mercure San Sebastian Monte Igueldo? > Checkout is at noon. ### Where is Mercure San Sebastian Monte Igueldo located? > This family-friendly San Sebastián hotel is located near the beach, within a 15-minute walk of Monte Igueldo and Bay of Biscay. Ondarreta Beach and Concha Promenade are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mercure San Sebastian Monte Igueldo Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 297 8 - Good 147 6 - Okay 73 4 - Poor 34 2 - Terrible 14 ### 8.8/10 Cleanliness ### 8.0/10 Staff & service ### 8.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Maria 10 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing ##### Maria Stayed 1 night in Nov 2025 ### 6/10 Okay #### Parnaz 2 Sept 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities View amazing if you get the room with balcony ##### Parnaz Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Shakila 30 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you are from the USA and visiting San Sebastian, this hotel is the best, offering a 360-degree view of the ocean. Easy access to the beach and town of San Sebastian. The view is out of this world. Shakila, Virginia, USA ![Pano view from the balcony ](https://a.travel-assets.com/ugc/hotel-reviews/20870da5-cb29-4048-ade7-dc7acaf78966-1759276221263.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![This picture is also taking from our room](https://a.travel-assets.com/ugc/hotel-reviews/c51dec26-f356-419d-aa21-39486f0253b3-1759276231771.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shakila Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### JEFERSON 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exelente hotel ##### JEFERSON Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Rob 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Brilliantly unique property. ##### Rob Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alessandro 13 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Alessandro Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Luz 12 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Shower drain was clogged ##### Luz Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Agata 2 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Very beautiful hotel.Pleasure to stay. I think if Swimming pool will be available over winter that will make Awsome stay ##### Agata Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### James 10 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Mercure San Sebastian Monte Igueldo has the best views of the town of San Sebastián imaginable. The staff was attentive to our needs and provided impeccable service. ##### James Stayed 1 night in Dec 2023 ### 10/10 Excellent #### ian 7 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely location with views of the City. Only issue was the spotty wifi; but in the bigger picture… great hotel. ##### ian Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Lisa 26 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Do yourself a favor and get a room with a sea facing view. It's truly stunning. Staff was friendly and nice, not overly solicitous. You'll need transportation to get into to town, but the view is exquisite. ##### Lisa Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Kelly 12 Sept 2023 Loved the property! Loved the amusement park around the property and the views from our balcony were amazing. We will be back! ##### Kelly Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Denise 7 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities I just loved the location and the views. I would have liked the restaurant to have more options daily. ##### Denise Stayed 4 nights in Jun 2023 ### 6/10 Okay #### Michael 30 Jul 2025 Disliked: Staff & service Arriving at the Hotels lobby checking in, there were a que and just one receptionist. A young receptionist came rushing in to help, and starting shouting at the guest to take it easy. (not a good start) We had paid for a Privilege room, but several facilities were missing in the room. No slippers, No bathrobe, No espresso machine. Further more they write soundproof doors, which is a big lie. We could here the nabo's loud and clear. The general service at the hotel is way below standards, specially considering the 4 stars they have. The bar service slow, the waiters have attitude, the pool Guy arrogant and slepping at his post. Apart from the amassing views and beautiful locations, the hotel does not live up to there 4 stars. ##### Michael Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Denise 17 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous views. Lovely hotel with amazing views over the ocean, the city and its beaches. We ate in the dining room one night. The meal was delicious, and the service from the restaurant staff was excellent. A long walk to the Old Town was worth the effort, although a bus service was available to the end of the road of the hotel. A very enjoyable stay in San Sebastian which we would definitely return to. Our only negative comment was regarding a lack of coffee in the room, just 2 sachets, and no creamer, but just a small gripe. ![](https://a.travel-assets.com/ugc/hotel-reviews/E49DF434394C38E84E1A04935749608E7FC200901715971427679.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/44B35CBCC048A208B847C23A370E94B34960B3651715971427874.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Denise Stayed 2 nights in May 2024 ### 8/10 Good #### Kok Way 12 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Generally acceptable property. Wifi was a bit weak and there was an impression that staffing levels were insufficient. There was a front counter staff that was kind, but that radiated the “lost sheep” vibe. ##### Kok Way Stayed 3 nights in Sep 2022 ### 8/10 Good #### Tina 21 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view from the hotel. Hotel is a little dated and the electrical system is tricky. Our devices didn’t charge all night because we didn’t have the right switch on that controls all the outlets and lights. Also, you might want to bring your own hairdryer as you basically have to straddle the toilet to use it with its short cord and it keeps shutting off when it gets hot. ##### Tina Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Celine 2 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was perfect for our stay. It’s not the newest interior but still so charming and the view is absolutely stunning. We had a great view from our balcony where we spent new years eve to watch the fireworks over the city. The staff was very friendly and made us all comfortable. There is a New Year’s party in the hotel that costs 185€ per person, so we decided not to go even though I‘m sure the view would have been amazing. Die to the party the restaurant, bar and room service weren‘t available in the evening. But they told us right at the check-in so we could prepare and buy snacks and drinks for ourselves. We got glasses and everything from the bar and hat the coziest new year in our hotel room. We had a great stay! ##### Celine Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Scott 27 Jul 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities All that glitters is not gold. Shower and ac good. Bed ok but defineately hard. Service - I've seen happier people at a funeral and staff per demand is low so both those are on management. Wifi weak and flakey. In room coffee ...instant coffee ....that is 2 star hotel stuff not to mention only 1 regular packet and not replaced. No iron or ironning board available. Just a litany of thing that keep this grand on the surface but less so underneath ##### Scott Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Gwenhael 6 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Une excellente adresse. ##### Gwenhael Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Alexander 31 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Prachtig gebouw, zeer gevarieerd ontbijt. Diner is van goed niveau. ##### Alexander Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Vanesa 13 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities El alojamiento muy bonito. Lo unico apuntar que el deyuno apreciomos mucha suciedad en mesas y poco personal por lo cual no te atienden ni al entrar ni te preparan mesa Por lo demas espectacular. Personal de recep ##### Vanesa Stayed 1 night in Oct 2025 ### 8/10 Good #### Rupert 3 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful hotel in prime view location with very nicely decorated rooms. Due to good weather they kept the pool open during our stay. Phenomenal views and quality loungers on the roof deck. A few of the staff were a bit brusque and we waited a long time for service at the bar when we first arrived. Room soundproofing left something to be desired. Opportunity to enable making a cup of tea in room not just pod coffee. Breakfast buffet steep at EUR 24pp ![](https://a.travel-assets.com/ugc/hotel-reviews/ce3c257f-d6c2-48ce-9863-0d6b718fb270-1759510861928.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aca34794-44f7-496b-b5ee-f317a3563b70-1759510862860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f013427e-bd79-47a1-aa07-257637297b21-1759510858120.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac0698c7-30e1-4412-a4c8-32f77e025ad5-1759510862735.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rupert Stayed 3 nights in Sep 2025 ### 4/10 Poor #### Harriet 28 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I was really disappointed with the quality and cleanliness of the room. White towels and bed sheets were marked and I had ask for the sheets to be changed bc there was brown staining all around the edge. I had to ask twice and it was only done after I showed the receptionist in person. The room and bathroom were very tired and need significant updating with marks all over the walls. The bathroom hadn’t been cleaned properly either as there were waxy make up marks in and around the sink which I tried to clean myself with some hand sanitizer. The pool area and and bar area were lovely and the views from the hotel were stunning. Sadly, neither of these made up for a dirty and tired room. Overall I expected better from a Mercure hotel. ##### Harriet Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Nadya 27 Sept 2025 Liked: Amenities Beautiful views great location Amazing breakfast ##### Nadya Stayed 2 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Room Mate Collection Gorka, San Sebastián](https://www.expedia.co.uk/San-Sebastian-Hotels-Room-Mate-Gorka.h25104193.Hotel-Information) > > [Marisol Self Check-in Guesthouse](https://www.expedia.co.uk/San-Sebastian-Hotels-Marisol-Guesthouse.h68110954.Hotel-Information) > > [Parador de Hondarribia](https://www.expedia.co.uk/San-Sebastian-Hotels-Parador-De-Hondarribia.h1133313.Hotel-Information) > > [Catalonia Gran Vía Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Catalonia-Gran-Via-Bilbao.h65380281.Hotel-Information) > > [Hotel Melia Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Melia-Bilbao.h974122.Hotel-Information) > > [Casa Nicolasa](https://www.expedia.co.uk/San-Sebastian-Hotels-Pension-Casa-Nicolasa.h10625417.Hotel-Information) > > [Hotel Sercotel Coliseo](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Sercotel-Coliseo.h4071592.Hotel-Information) > > [Lasala Plaza Hotel - Adults only](https://www.expedia.co.uk/San-Sebastian-Hotels-Lasala-Plaza-Hotel.h23467248.Hotel-Information) > > [Mercure Bilbao Jardines De Albia](https://www.expedia.co.uk/Bilbao-Hotels-Mercure-Bilbao-Jardines-De-Albia.h891192.Hotel-Information) > > [Hotel de Londres y de Inglaterra](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-De-Londres-Y-De-Inglaterra.h8328.Hotel-Information) > > [Hotel Arbaso](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Arbaso.h38912994.Hotel-Information) > > [NYX Hotel Bilbao by Leonardo Hotels](https://www.expedia.co.uk/Bilbao-Hotels-NYX-Hotel-Bilbao-By-Leonardo-Hotels.h34963374.Hotel-Information) > > [Hotel Zenit San Sebastián](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Zenit-San-Sebastian.h9129200.Hotel-Information) > > [Hotel Parma](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Parma.h17375796.Hotel-Information) > > [Hotel Villa Favorita](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Favorita.h41525074.Hotel-Information) > > [Hotel Arrizul Catedral](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Arrizul-Catedral.h89590302.Hotel-Information) > > [Axel Hotel San Sebastián - Adults Only](https://www.expedia.co.uk/San-Sebastian-Hotels-Axel-Hotel-San-Sebastian-Adults-Only.h41927949.Hotel-Information) > > [Catalonia Donosti](https://www.expedia.co.uk/San-Sebastian-Hotels-Catalonia-Donosti.h53479227.Hotel-Information) > > [Radisson Collection Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Radisson-Collection-Bilbao.h69382203.Hotel-Information) > > [Hotel Zenit Convento San Martín](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Zenit-Convento-San-Martin.h45118036.Hotel-Information) > > [Akelarre - Relais & Châteaux](https://www.expedia.co.uk/San-Sebastian-Hotels-Akelarre-Relais-Chateaux.h17945691.Hotel-Information) > > [Hotel San Sebastián Orly, Affiliated by Meliá](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-San-Sebastian-Orly.h527487.Hotel-Information) > > [Belle Époque Self Check-in Guest House](https://www.expedia.co.uk/San-Sebastian-Hotels-Belle-Epoque.h58133906.Hotel-Information) > > [Hotel Maria Cristina, a Luxury Collection Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Maria-Cristina.h1967.Hotel-Information) > > [Barceló Bilbao Nervión](https://www.expedia.co.uk/Bilbao-Hotels-Barcelo-Bilbao-Nervion.h527408.Hotel-Information) > > [Hotel Villa Eugenia](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Eugenia.h46105666.Hotel-Information) > > [Occidental Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Occidental-Bilbao.h542156.Hotel-Information) > > [Intelier Villa Katalina Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Katalina-By-Intur.h68167565.Hotel-Information) > > [Hotel SANSEbay](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-SANSEbay.h19821676.Hotel-Information) > > [Abba San Sebastián Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Abba-Hotel-San-Sebastian.h48526364.Hotel-Information)