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Mercure San Sebastian Monte Igueldo

Photo gallery for Mercure San Sebastian Monte Igueldo

Featured image
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
View from Room

Overview of Mercure San Sebastian Monte Igueldo

UNESCO Sustainable Property

Mercure San Sebastian Monte Igueldo

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Paseo del Faro 134, San Sebastian, 20008

Explore the area

  • Popular LocationMonte Igueldo2 min walk
  • Popular LocationOndarreta Beach5 min drive
  • Popular LocationSanta Clara Island6 min drive
  • AirportSan Sebastian (EAS)31 min drive

Choose dates to view prices

About this area

San Sebastian

Located in San Sebastian, Mercure San Sebastian Monte Igueldo is near the beach. Monte Igueldo is a popular attraction and the area's natural beauty can be seen at Concha Beach and Ondarreta Beach. Donostia-San Sebastian Aquarium and Naval Museum are also worth visiting.

What's nearby

  • Monte Igueldo - 2 min walk
  • Miramar Palace - 5 min drive
  • Ondarreta Beach - 5 min drive
  • Santa Clara Island - 6 min drive
  • Donostia-San Sebastian Aquarium - 10 min drive

Getting around

  • San Sebastian Amara Station - 7 min drive
  • Bilbao (BIO) - 64 min drive

Restaurants

  • El Torreon — 1 min walk
  • El Faro — 1 min walk
  • Restaurante Rekondo - 5 min drive
  • Vinoteca Bernardina - 5 min drive
  • 100 Montaditos - 5 min drive

About this property

Mercure San Sebastian Monte Igueldo

4-star eco-friendly hotel, walk to Monte Igueldo
2 restaurants, 2 bars/lounges and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a seasonal outdoor pool, concierge services and dry cleaning. All 123 rooms offer free WiFi, minibars and LCD TVs with satellite channels. Guests will also find room service, hairdryers and safes.
Mercure San Sebastian Monte Igueldo offers 123 forms of air-conditioned accommodation with minibars and a safe. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a bath and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a seasonal outdoor pool.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 22 per person
  • 2 restaurants
  • 2 bars/lounges
  • Room service available

Things to do

  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 22 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from July to September
Pool access available from 10 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure San Sebastian Monte Igueldo Hotel
Mercure Monte Igueldo Hotel
Mercure Monte Igueldo
Mercure San Sebastian Monte Igueldo Hotel
Mercure San Sebastian Monte Igueldo San Sebastian
Mercure San Sebastian Monte Igueldo Hotel San Sebastian

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 110 out of 241 reviews
5 - Excellent 46%
Rating 4 - Good. 75 out of 241 reviews
4 - Good 31%
Rating 3 - Okay. 37 out of 241 reviews
3 - Okay 15%
Rating 2 - Poor. 14 out of 241 reviews
2 - Poor 6%
Rating 1 - Terrible. 5 out of 241 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

2/5 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Incredible views, that is it
Stayed 1 night in Jul 2021

1/5 Terrible

Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great views lovely staff
Fabulous views and pool. Bar terrace and restaurant beautiful with amazing views over bay. Room was great but needed attention. The wallpaper was detaching from the wall by the door out on to the balcony. High quality toiletries in room and lovely big towels. But bizarrely only one socket on one side of the bed and none on the other. Not great for modern life as everyone has phones and iPads needing to be charged.
Stayed 3 nights in Sep 2020

1/5 Terrible

Travelled with family
Disliked: Staff & service
horrible experience
The worst welcome I experienced. We had a little girl with us who wanted to make a nap and we had to wait until 3:30 pm to get the room. The hotel was empty, no one at the pool, only one guest at the restaurant. We were encouraged to get out of the hotel for lunch. They apologized but it was too late, the day was ruined.
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view are wonderful. Excellent service and because of the season very reasonable prices.
Stayed 2 nights in Nov 2019