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Reviews of Capital Plaza Hotel

3 out of 5
Capital Plaza Hotel
405 Wilkinson Blvd, Frankfort, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1004 reviews" "
Rating 8 - Good. 322 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michele, Sedgwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful. I enjoyed that the hotel was not a chain.
Stayed 2 nights in Apr 2024
Response from Carol on 17 Apr 2024
Thank you for being our guest! We really appreciate the kind words about our and staff and so glad you enjoyed your stay. We do hope you will be back to visit us again very soon!

6/10 Okay

Lynn, Rochester

Travelled with partner
Liked: Staff & service
We know the hotel was under Renovation , but some conditions were unacceptable.
Stayed 2 nights in Apr 2024
Response from Carol on 15 Apr 2024
I am sorry you were not pleased with your stay. We are working to improve and think you will be more satisfied. We do wish you the best on your future travels.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lot of construction going on but the hotel has potential and the staff was awesome
Stayed 3 nights in Apr 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! Yes, we are making improvements to better serve our you the customer. We do hope you will be back to try us out again in the future!

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
The room needed updating and the parking structure was being built so we had to park in a field across the street. Breakfast was very good each morning and the ladies took care to make sure everything was hot and replenished. They were very friendly. The staff at the check in were very friendly.
Stayed 2 nights in Apr 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! We do apologize for the inconveniences while we are renovating. We do hope you will be back to visit us again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

6/10 Okay

Douglas

Stayed 1 night in Apr 2024
Response from Carol on 10 Apr 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

John Thomas Seth

Travelled with group
Liked: Staff & service
Disliked: Amenities
Pleasant and polite staff.
Stayed 2 nights in Apr 2024
Response from Carol on 10 Apr 2024
Thank you for being our guest! We appreciate the kind comments about our staff. We do hope you will be back to visit us again very soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carol on 10 Apr 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay there ever again - old, dirty, the staff were demoralized and past caring, there wasn’t even sap in my room.
Stayed 1 night in Mar 2024
Response from Carol on 2 Apr 2024
Hi Jeff! I am sorry that you have such a negative opinion of our hotel and staff. We are in a bit of transition with the area revitalization and there are good things instore for our hotel. We do wish you all the best on your future travels.

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service
The property is somewhat dated but is made up by the friendly staff. The hallways are clean and with the exception of our bath room vent that was dusty it was an overall good experience. Nothing beautiful but got the job done.
Stayed 2 nights in Mar 2024
Response from Carol on 2 Apr 2024
Thank you for being our guest! We appreciate the feedback and will make sure we get those vents taken care of for our future guests. We do hope we will see you again very soon!

10/10 Excellent

Robert

Travelled with group
Liked: Amenities
Great stay perfect night
Stayed 1 night in Mar 2024
Response from Carol on 2 Apr 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit again very soon!

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carol on 1 Apr 2024
Hi Angela! It looks like you did not enjoy your stay. We do hope you enjoyed the rest of your visit to Frankfort.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Temporary parking was poor. Across the street, open air and it was raining but there was room to unload right outside the hotel before parking. Local restaurants were fine and easily walkable if it had been dry weather. There should be a restaurant open in the hotel. Breakfast was excelent.
Stayed 1 night in Mar 2024
Response from Carol on 29 Mar 2024
Hi Stephen! We are sorry you were not pleased, but we are limited where we can park until our new facility is completed. We do hope the rest of your visit to Frankfort was more pleasant for you.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for proximity to the bourbon trail
Stayed 1 night in Mar 2024
Response from Carol on 25 Mar 2024
Hi Kenneth! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entering the lobby was so peaceful with the beautiful water wall! The hotel is under construction but it is not obtrusive or inconvenient. The room was comfortable. The breakfast buffet was good, fresh, and hot. Great price for a nice place to stay close to attractions. The staff was friendly and helpful. There were no funky smells or anything like that.
Stayed 1 night in Mar 2024
Response from Carol on 25 Mar 2024
Thank you for being our guest! We appreciate you sharing your experience about your recent stay. We do hope we will see you again very soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant check in. Staff was so nice and professional
Stayed 1 night in Mar 2024
Response from Carol on 24 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

6/10 Okay

Nicholas

Stayed 1 night in Mar 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! We do appreciate the feedback and do wish you well on your future travels.

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying at this property. The parking situation is terrible - their only option is a parking lot catty corner to the hotel and is not particularly close, the bar in the lobby was dark and closed when I arrived at 8pm on a Tuesday, my room smelled like it was a former smoking room, the in room TV was small and not high definition and the bed was extremely uncomfortable. In short, there was nothing redeeming about my stay at this property.
Stayed 1 night in Mar 2024
Response from Carol on 15 Mar 2024
Hi Brian! I am not sure if you saw the construction going on behind us, but it is the new parking garage and will have hotel access once complete. Until then, we have no choice, but to use the lot across from the hotel. We do apologize for your inconvenience and regret that you were not pleased with your stay. We do wish you well on all of your future travels.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and wonderful facility
Stayed 1 night in Mar 2024
Response from Carol on 14 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope to see you again very soon!

10/10 Excellent

Paula

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Carol on 15 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The building and furnishings really need a freshen-up, but our room was clean and the staff are super nice. I slept well and the linens were fresh smelling. As of March 2024 there is construction of a parking deck adjacent to the building and no covered parking or parking on the property at all during construction. Plenty of free parking across the street, but it’s public and no fence, so we had to bring all our things indoors, snowboards, bikes, etc.
Stayed 1 night in Mar 2024
Response from Carol on 12 Mar 2024
Hi Paul! Thank you for feedback on your stay. We are glad that you were pretty happy with your visit to Frankfort. You are correct that we do have a new parking structure under construction and is expected to be complete in a few months. We do hope you will be back to check us out!

10/10 Excellent

Maurice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the conference i attended
Stayed 2 nights in Mar 2024
Response from Carol on 12 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

8/10 Good

Brenda, Cottage Grove

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Capital Plaza has a great location. Parking is a challenge. They are building a new ramp and thusly you have to park in the farmer’s market down the road. BUT…. Them they tell you can’t be there on Saturday during the day because they market is there! This is an older hotel and definitely needs some updating. No food or bar. Once again though, Great location!
Stayed 2 nights in Mar 2024
Response from Carol on 8 Mar 2024
HI Brenda! We are in a state of transition with the parking. We have a brand new parking garage being built behind us, but it is not completed as of yet. We do use the Farmer's Market lot for now until it is completed. I am sorry you were inconvenienced. We do hope you enjoyed the rest of your visit.

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and welcoming when we checked in. The complimentary buffet breakfast was fantastic with attentive staff and a wide variety of tasty options.
Stayed 1 night in Feb 2024
Response from Carol on 6 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We always stay here when visiting Frankfort.
Stayed 1 night in Mar 2024
Response from Carol on 5 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Property conditions & facilities
Upon arriving didn’t know where I was supposed to park. Construction is definitely happening to the hotel and to the parking garage. Pool was closed my daughter asked why and we were told and they offered we go to a different hotel down the way. We did because my child wanted to go swimming all she talked about. I did like that checkout is at 12 gave us time to go the capital and do the morning tour.
Stayed 1 night in Feb 2024
Response from Carol on 2 Mar 2024
I am very sorry about your experience. We had glass get into the pool which requires us to drain and clean for the safety our guests. We have already cleaned and refilled the pool and it is back in operation. We do hope the rest of your visit was more enjoyable.

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carol on 2 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit again very soon!

10/10 Excellent

Yurisley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carol on 2 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit again very soon!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff, very friendly
Stayed 1 night in Feb 2024
Response from Carol on 24 Feb 2024
Thank you for being our guest! We appreciate the kind words about our staff and we do hope you will be back to visit!

10/10 Excellent

Andrew, Huntersville

Stayed 1 night in Feb 2024
Response from Carol on 21 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

8/10 Good

Jeremy

Stayed 3 nights in Feb 2024
Response from Carol on 21 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, comfortable bed. Overnight parking location was not ideal - looked like they were under construction to correct.
Stayed 1 night in Feb 2024
Response from Carol on 22 Feb 2024
Thank you for being our guest! Yes, we are using a temporary lot while they complete our new parking garage behind us. It will be so convenient once it is complete. We do hope you will be back to check us out!

4/10 Poor

Abigail

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower curtain in the shower/tub was disgusting! There was a ton of mildew on the shower head. The vent in the bathroom was filthy also. I felt the need to take pictures and everything. Plus the coffee maker and cups were in the bathroom! That’s just gross. The lamps were pretty dusty also. Plus construction started outside my window at 7:10am!
Stayed 1 night in Feb 2024
Response from Carol on 21 Feb 2024
Hi Abigail! I am sorry you were unhappy with your stay. We appreciate you bringing your issues to our attention and we will share your comments with our housekeeping staff. We do hope the rest of your visit was more pleasant and we wish you the best on your future travels.

6/10 Okay

Brad

Stayed 2 nights in Feb 2024
Response from Carol on 21 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was not cleanly they was doing construction and never cleaned my room after day 1
Stayed 2 nights in Feb 2024
Response from Carol on 19 Feb 2024
I am sorry you were not happy with your stay. We do let our guests know that we do not enter the guest room unless requested. That hash been our policy since Covid-19 to protect our guests and staff. I do hope the rest of your visit to Frankfort was more enjoyable and we do wish you will on your future travels.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms easy checkin and check out
Stayed 1 night in Feb 2024
Response from Carol on 19 Feb 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

Colin, Sanford

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly.
Stayed 1 night in Feb 2024
Response from Carol on 14 Feb 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carol on 9 Feb 2024
Thank you for being our guest! We appreciate the rating and do hope you enjoyed your visit to Frankfort! Safe Travels!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it’s a nice place to stay and convenient to the capital
Stayed 1 night in Feb 2024
Response from Carol on 9 Feb 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here. The breakfast is great!
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service
The front desk employee that welcomed us was super friendly and helpful!
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate the feedback on your staff experience and will share your comments. We do hope you will be back to visit us again very soon!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Room was good. Sink drain needs some TLC. Adding on to the parking ramp so you have to park across the street at the farmers market parking lot. Breakfast food and staff were excellent.
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate you sharing your experience with us! We do hope you will be back to visit us again very soon!

6/10 Okay

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

2/10 Terrible

Tammy

Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
I am sorry you were not pleased with your stay. We do wish you well on your future travels.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great breakfast selections. Staff was super gracious and friendly.
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate you sharing your experience and do hope you will be back to visit us again very soon!

8/10 Good

Bree

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

10/10 Excellent

Patricia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but very clean. I swam laps in the pool for exercise; the temperature of the water was good. Breakfast was very good; far more selection than I normally see at other hotels.
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate you sharing your experience and do hope you will be back to visit us again very soon!

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

10/10 Excellent

Darren

Stayed 1 night in Jan 2024
Response from Carol on 1 Feb 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!