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"Really friendly and helpful staff"

"Reception staff excellent and nice hotel. Staff in lounge bar were disinterested and bar lacked atmosphere. "

"Great hotel right in the centre of the city. Great facilities"

"The thermostats controlling the aircon/heaters were mounted directly in line with the heater outlets so that whenever the heater kicked in the thermostat immediately thought the room had reached the right temperature. This comical setup had been installed in our bedroom and also my sister's room. The name of the installers was, amazingly, printed on the units. The hotel management would be well advised to get the installers back to correct the locations of the thermostats - at no cost to them. Apart from this issue the hotel is a real treasure with a brilliant restaurant. This was our second stay. "

"Beautifully refurbished former department store - full of character and friendly staff."

"Great place and great location. Parking was a real bonus and the food was 10/10. Highly recommended. "

"Staff very friendly and helpful. Food was great. Convenient location for Sandy Park and Exeter. "

"The room and hotel was not like the photos. Blinds had stain on them and did not fully close. The skirting boards, picture rail and around the door handles was filthy. The lady sorting the breakfast was lovely."

"Odd damp smell in the bedroom. "