COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Check restrictions for your trip.Opens in a new window
See all properties

Mercure Exeter Southgate Hotel

Photo gallery for Mercure Exeter Southgate Hotel

Featured image
Beach
Indoor pool
Indoor spa bath
Indoor pool

Overview of Mercure Exeter Southgate Hotel

UNESCO Sustainable Property

Mercure Exeter Southgate Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
Southernhay East, Exeter, England, EX1 1QF

Explore the area

  • Popular LocationExeter Cathedral6 min walk
  • Popular LocationSpacex6 min walk
  • Popular LocationRoyal Albert Museum and Art Gallery8 min walk
  • AirportExeter (EXT-Exeter Intl.)20 min drive

Choose dates to view prices

About this area

Exeter

Located in Exeter, Mercure Exeter Southgate Hotel is in the city centre and near a train station. Crealy Great Adventure Park and Devon Railway Centre are local attractions and those in the mood for shopping can visit Princesshay and Gandy Street. Travelling with kids? Consider Yaraks Birds Of Prey Falconry Centre and Grand Pier.
Visit our Exeter travel guideOpens in a new window
View in a map
Map

What's nearby

  • Exeter Cathedral - 6 min walk
  • Spacex - 6 min walk
  • Guildhall Shopping Centre - 7 min walk
  • Royal Albert Museum and Art Gallery - 8 min walk
  • St Nicholas Priory - 9 min walk

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 165 min drive

Restaurants

  • Gate House Restaurant — 1 min walk
  • Pasha - 4 min walk
  • Carluccio's - 5 min walk
  • Cafe Rouge - 5 min walk
  • Tea On The Green - 5 min walk

About this property

Mercure Exeter Southgate Hotel

4-star, family-friendly hotel, walk to Exeter Cathedral
Along with a restaurant, this smoke-free hotel has an indoor pool and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a spa tub are on-site. All 156 rooms provide in-room free WiFi, 24-hour room service and TVs. Other amenities available to guests include coffee makers, hairdryers and laptop-compatible safes.
Mercure Exeter Southgate Hotel offers 156 forms of accommodation with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15.00 per night)
  • On-site parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 11.00 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Sauna
  • Hot tub

Family friendly

  • Children's games
  • Free rollaway/extra beds
  • High chair
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Hungarian
  • Latvian
  • Polish
  • Portuguese
  • Russian

Business services

  • Conference space (151 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Exeter
Exeter
Business-friendly
Business-friendly
Hotel
Hotel
Washer and dryer
Washer and dryer
4 star
4 star
Hot tub
Hot tub
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Dogs welcome

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 11.00 per person (approximately)
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 404 out of 965 reviews
5 - Excellent 42%
Rating 4 - Good. 383 out of 965 reviews
4 - Good 40%
Rating 3 - Okay. 110 out of 965 reviews
3 - Okay 11%
Rating 2 - Poor. 49 out of 965 reviews
2 - Poor 5%
Rating 1 - Terrible. 19 out of 965 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

4.1/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We actually left at 3 am because there was no air conditioning we couldnt open the window because it was directly above a smoking area( family room) And there was alot of noise. The staff was amazing and very helpful, they pool was restricted operating hours and the sauna and jacuzzi werent working, the food was also pretty aweful they agrred to not charge for anything apart from parking, this used to be an amazing hotel and i have stayed there many times in the past and was also involved in the refurbishment and would like to see it back on track, kind regards Al and family
Stayed 1 night in Jul 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We have stayed here before and loved it. It was okay this time but if I'm honest the place is a bit tired and I could have had a cheaper room of the same if not better standard at the premier Inn down the road. The air conditioning wasn't working which I could forgive given the weather we have had this is not the only place to have that issue. The toilet didn't have a toilet roll holder and we had to lean against the door to get it to close and lock. We were here for 2 nights and our room wasn't cleaned, which again I'm not necessarily bothered about but it meant the tea and coffee wasn't topped up or bathroom stuff. Overall it was disappointing, I paid more to stay here instead of the premier Inn because it has always been so good but I'm not sure that I would again now. Breakfast was good.
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with partner
Disliked: Cleanliness
The property is kept very well and in good condition. For me room cleanliness was a bit of issue. Carpets were not clean, wall paint was old and had some bad spots on the walls. Also I don’t think if rooms were cleaned properly because when we entered the room on our first day there was a hair pin lying on the floor which was there till the last day. It was after the room was cleaned everyday for the whole duration of our 4 days stay. That was a bit disappointing.
Stayed 4 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
So close to the town.
Stayed 3 nights in Jul 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Really not a 4* hotel or worth the money. Air con not working in this blistering heat and from the reviews it looks like this is a long standing problem but we weren't warned. Problems with the toilet and had to be moved in the middle of our stay. Rooms felt dated and poorly maintained and only positive was the location was great.
Stayed 3 nights in Jul 2021