2/5 Poor
Verified traveller
Travelled with family and small children
4 Mar 2021
Liked: Amenities
Disliked: Property conditions & facilities
Well, what an evening. We had hoped for a great stay with the kids, but our neighbors were some punk kids who smashed tables and who else knows what they ruined in their room. When I called the front Desk around 11PM, I was rudely informed that the man was checking someone in and my complaint of our noisy neighbors wasn't much of a concern. My friend who had also called him after a half hour since the neighbors next to us were still sounding like the hulk next door despite it being 11:30 at night was told by Earl that she already called. After about another 20 minutes we called again, and Earl basically called us liars as he stated he walked by the room and it was quiet. Meanwhile a gentleman 2 rooms away was having he same issue as us but told us he didn't make the call. I do have some positives in regards to this. I did leave two messages for the manager, while she did not return my call I was refunded for the full room rate. The lady and the maintenance manager that I spoke to in the morning were also very nice and professional. I want thanks them for believing us, unlike Earl. The maintenance guy also went into our nosy neighbors next door that morning and found the smashed table and apparently other items that were destroyed the night before. While the folks I dealt with in the morning were great it's a shame that we didn't receive the same service the night prior but were rudely treated by Earl. Hopefully next time we return we won't have the same problem.
Stayed 1 night in Feb 2021
