Ratings based on 220 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Quebec

Great Hotel

Posted 08-Mar-2017
Excellent breakfast, close to ski hill and in center of lake placid town. Owner recommended Black Bear restaurant for supper and our meal was super. Really enjoyed our ski trip. Our friends were really impressed as they had never been to Lake Placid skiing.
Comment from Hotel Management
09-Mar-2017 by John L.S., Hotel Management
Dear Ron, Thank you for taking the time to review our hotel. I appreciate it! I am happy to hear you enjoyed your stay with us and our amenities. The Black Bear is a great restaurant! I'm glad you liked it. We hope to see you again soon. Sincerely, John La Selva General Manager
2out of 5
by A verified traveller

Convient location to the Olympic Center.

Posted 28-Feb-2017
Upon check-in at 3pm (which has apparently been changed to 4pm FYI) my room was not ready. Once I was able to check in, my room was so hot and my thermostat did not work do I was advised to turn on my A/C in the middle of a snow storm!! Our room was nothing fancy, comfy beds, but bathroom was very moldy and worn. The pool area was nice but once again had no ventilation and was extremely hot, parents were outside in the lobby watching their children. I was not offered any kind of compensation due to these issues which was disappointing since I visit Lake Placid frequently and have never run into this service. The only perks was the breakfast, which was very good. The lady running it is the only reason I did not give this a thumbs down all together.
Comment from Hotel Management
16-Mar-2017 by JvLs, Hotel Management
Dear Unhappy Local, I have tried to respond to you twice, but they were "rejected" both times! I am sorry to hear about your issues while staying with us. At this point I would like to ask that you contact me directly. Thank you, John La Selva General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near town

Posted 19-Feb-2017
Pros: Hoel was near town and easy to get to ski areas.
Check in was easy, staff were very accommodating. The breakfast was very good and the staff were very nice
Comment from Hotel Management
21-Feb-2017 by John La Selva, Hotel Management
Hello, Thank you for staying with us and for your review! We hope to see you again soon. Happy Travels, John La Selva General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Lovely Lake Placid

Posted 10-Feb-2017
Just a great time in a magnificent winter wonderland!
Comment from Hotel Management
11-Feb-2017 by John La Selva, Hotel Management
Hello, Thank you for staying with us and for taking to time to review our hotel. I'm glad you enjoyed your stay and Lake Placid! We all hope to see you again soon! Happy Travels, John La Selva, GM
5out of 5
by A verified traveller

Posted 23-Dec-2016 on Hotels
Great stay here. Right across the street from the visitor center and short walk to CBD
Comment from Hotel Management
02-Feb-2017 by General Manager, Hotel Management
Hello, Thank you for staying with us and for your review! We hope to see you again soon! Happy Travels, John La Selva, GN
5out of 5
by A verified traveller

Posted 21-Nov-2016 on Hotels
Comment from Hotel Management
02-Mar-2017 by General Manager, Hotel Management
Dear Emma, Thank you for staying with us! I am glad you enjoyed your stay and the hotel. We hope to see you again soon. Happy Travels, John La Selva General Manager
3out of 5
by A verified traveller

It was convenient, but would not stay their again.

Posted 24-Oct-2016 on Hotels
The stay was average. Nothing special. Housekeeping was poor. They never cleaned our room till late afternoon. When they did all she did was make the bed and add fresh towels. Trash was never emptied and room was not vacuumed. Room had s musty smell also.
5out of 5
Recommended
for Everyone
by A verified traveller from US

One night stay

Posted 19-Oct-2016
After the wait the room was. Great I wish I could of stayed longer pool hot tub both really nice will be going back
4out of 5
Recommended
for Everyone
by A verified traveller from Woodside, NY

Very convenient and acceptable hotel.

Posted 12-Oct-2016 on Orbitz
Pros: Liked that it was quiet and restful.
Cons: Nothing that we did not like.
Location: Loved the convenience of being right on Main Street with restaurants and shops in easy walking distance. Also an easy drive to Whiteface Mountain.
We went for the fall foliage and were lucky enough to get the last available room at this Best Western for what was a fair price considering the rates of other available hotels. The room, while a little dated, was clean and roomy, bed was comfortable with plenty of pillows, and a fridge and microwave were available. While we were on the first floor it was overall pretty quiet, although you could hear the guests in the room above when they walked, but not so loud that it was bothersome. Bathroom was pretty nice and the shower had plenty pressure. They also have an indoor pool and Jacuzzi on the lower level and are close to Mirror Lake with some rooms having a lake view. Would definitely stay here again if need be.
3out of 5
Recommended
for Everyone
by A verified traveller from Buffalo NY

Great location in Lake Placid area

Posted 09-Oct-2016
Location: Hotel was close to Mirror Lake and Olympic Village. Many restaurants to chose from.
We had a suite which was removed from main hotel. Our room was spacious, bathroom showed signs of age and overall room smelled musty, odor was overwhelming when we first opened the door. Air conditioner helped but window cranks were broken unable to open windows properly for fresh air. Towels were plentiful. Breakfast was good.