Ratings based on 253 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Bloomingburg, NY

Lake placid awesome

Posted 01-Sep-2017
Pros: Very comfortable, great pool with hot tub
Cons: Housekeeping was ok. Garbage not emptied daily. Towels nothing special. (I like softer)
Location: Terrific
We had a lovely stay in Lake Placid. Had never been there before but what a great location. Terrific restaurants, beautiful views, walking distance to many attractions.
Comment from Hotel Management
01-Sep-2017 by robert, Hotel Management
Thank you for taking the time to review us. We are thrilled that you enjoyed your time here. Please come stay with us again soon! Best, Robert Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

It was a good location for the Ironman competition

Posted 24-Aug-2017
It was a good location for the Ironman competition. It was close to main Street.
Comment from Hotel Management
25-Aug-2017 by Robert, Hotel Management
We appreciate you taking the time to review us. We hope to see you again soon! -Robert Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2017
Just what I was looking for. Good location, nice rooms, great staff, good breakfast, and even balconies to relax a bit at the end of the day before I go to sleep.
Comment from Hotel Management
25-Aug-2017 by Robert, Hotel Management
Thank you kindly for the nice words about us. We are glad that you enjoyed your stay. Hope to see you again soon! -Robert Guest Services
3 out of 5
by A verified traveller from Mansfield, PA

View was awful. But the location was great.

Posted 17-Jul-2017
Pros: The location is nice. You can easily walk to downtown Placid restaurants, etc. and save on parking.
Cons: The layout of the hotel is strange, with the pool basically in the basement. Getting ice was a pain, too.
Location: Downtown Lake Placid is amazing. This hotels location to shopping, restaurants is perfect.
Hotel room was pretty clean, probably 4 out of 5 stars. The layout of the hotel is strange and the view for the 2 "King Suites" is basically an alley way. The jetted tub was a selling point for the room but barely big enough for one person. Was very overpriced when you consider the view and the fact that the ice machine and pool are so far away.
Comment from Hotel Management
20-Jul-2017 by John L.S., Hotel Management
Dear Erin, Thank you for staying with us and for reviewing our property! Your satisfaction is important to us and we appreciate your feedback. Happy Travels, John La Selva General Manager
3 out of 5
by A verified traveller

Good location but that's about it

Posted 06-Jul-2017
Cons: HOUSEKEEPING!!!
Location: short walk to shops and restaurants. 6 miles from bosled run 9 from whiteface mountain.
The rug was so gross. Sticky. The bed was so hard my back was killing me. Housekeeping never came the first day and on the last day I was there (I checked out a day early) they still hadn't come and it was after 4 PM. The people at the front desk were helpful and the restaurant that is in front of the hotel is amazing - it smelled so good every time I walked out the door (they are not affiliated with the hotel). The pool looked good and breakfast was better than most hotels I stayed at but I can't get over the room for the price I paid. It wasn't cheap at all.
Comment from Hotel Management
13-Jul-2017 by John L.S., Hotel Management
Hello, Thank you for staying at our hotel and reviewing our property! On behalf of the entire team, I would like to apologize for not meeting and/or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us ti implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 518-523-2424. Sincerely, John La Selva General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Best Western Adirondack Inn

Posted 02-Jul-2017
Pros: Location, very good indoor pool -our children loved it-, nice breakfast, outdoor terrace, sufficient exercise equipment, sauna, ping-pong table...
Cons: The air conditioner in the room is noisy, wakes you up during the night. Our room hasn't been cleaned after the first night until 1PM when we returned
Location: Mirror Lake, Olympic Center, Main Street shops and restaurants, White Face Mountain, Ski Jump Center, etc.
Hotel location is excellent, close to the Mirror Lake, all shops, Olympic Center, etc. Hotel staff is very friendly, willing to help you should you have any questions, requests, etc. Our room was clean, beds are good and comfortable, though a little small for 4 people.
Comment from Hotel Management
14-Jul-2017 by John L.S., Hotel Management
EZ, Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon. Happy Travels, John La Selva General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Deerfield Beach, FL

Convenient, central location

Posted 30-Jun-2017
Cons: The room smelled a tad misty upon arrival, so we left the door open for a minute and the smell dissipated.
Everything was fine. I'd surely stay there again. This hotel gave good value for the money.
Comment from Hotel Management
14-Jul-2017 by John L.S., Hotel Management
Zipporah, Thank you for staying with us! We appreciate your feedback and hope to see you again soon. Happy Travels, John La Selva General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent England

Good stay in LP

Posted 29-Jun-2017
Pros: Location was great.
Cons: Internal lighting in rooms could be better, rather dark overall.
Location: Town centre, lots of restaurants and shops and outdoor activities
Pleasing stay in this hotel. Very good staff, good sized room, very clean. Good complimentary breakfast choices. Free onsite parking.
Comment from Hotel Management
14-Jul-2017 by John L.S., Hotel Management
Cliff, Thank you for staying with us! We appreciate your feed back and hope to see you again soon. Happy Travels, John La Selva General Manager
4 out of 5
by Gregg

Posted 05-Jun-2017 on Hotels
Older property but, still nice. Owners are friendly and give lots of help on where to go and what to do. Great breakfast
Comment from Hotel Management
14-Jul-2017
Gregg, Thank you for staying with us! Your satisfaction is important and we appreciate your feedback. Happy Travels, John La Selva General Manager
4 out of 5
by Margaret

Posted 02-Jun-2017 on Hotels
Comment from Hotel Management
14-Jul-2017
Hello, Thank you for staying with us! Your satisfaction is important and we appreciate your feedback. Happy Travels, John La Selva General Manager