Ratings based on 240 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Mansfield, PA

View was awful. But the location was great.

Posted 17-Jul-2017
Pros: The location is nice. You can easily walk to downtown Placid restaurants, etc. and save on parking.
Cons: The layout of the hotel is strange, with the pool basically in the basement. Getting ice was a pain, too.
Location: Downtown Lake Placid is amazing. This hotels location to shopping, restaurants is perfect.
Hotel room was pretty clean, probably 4 out of 5 stars. The layout of the hotel is strange and the view for the 2 "King Suites" is basically an alley way. The jetted tub was a selling point for the room but barely big enough for one person. Was very overpriced when you consider the view and the fact that the ice machine and pool are so far away.
Comment from Hotel Management
20-Jul-2017 by John L.S., Hotel Management
Dear Erin, Thank you for staying with us and for reviewing our property! Your satisfaction is important to us and we appreciate your feedback. Happy Travels, John La Selva General Manager
3 out of 5
by A verified traveller

Good location but that's about it

Posted 06-Jul-2017
Cons: HOUSEKEEPING!!!
Location: short walk to shops and restaurants. 6 miles from bosled run 9 from whiteface mountain.
The rug was so gross. Sticky. The bed was so hard my back was killing me. Housekeeping never came the first day and on the last day I was there (I checked out a day early) they still hadn't come and it was after 4 PM. The people at the front desk were helpful and the restaurant that is in front of the hotel is amazing - it smelled so good every time I walked out the door (they are not affiliated with the hotel). The pool looked good and breakfast was better than most hotels I stayed at but I can't get over the room for the price I paid. It wasn't cheap at all.
Comment from Hotel Management
13-Jul-2017 by John L.S., Hotel Management
Hello, Thank you for staying at our hotel and reviewing our property! On behalf of the entire team, I would like to apologize for not meeting and/or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us ti implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 518-523-2424. Sincerely, John La Selva General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Best Western Adirondack Inn

Posted 02-Jul-2017
Pros: Location, very good indoor pool -our children loved it-, nice breakfast, outdoor terrace, sufficient exercise equipment, sauna, ping-pong table...
Cons: The air conditioner in the room is noisy, wakes you up during the night. Our room hasn't been cleaned after the first night until 1PM when we returned
Location: Mirror Lake, Olympic Center, Main Street shops and restaurants, White Face Mountain, Ski Jump Center, etc.
Hotel location is excellent, close to the Mirror Lake, all shops, Olympic Center, etc. Hotel staff is very friendly, willing to help you should you have any questions, requests, etc. Our room was clean, beds are good and comfortable, though a little small for 4 people.
Comment from Hotel Management
14-Jul-2017 by John L.S., Hotel Management
EZ, Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon. Happy Travels, John La Selva General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Deerfield Beach, FL

Convenient, central location

Posted 30-Jun-2017
Cons: The room smelled a tad misty upon arrival, so we left the door open for a minute and the smell dissipated.
Everything was fine. I'd surely stay there again. This hotel gave good value for the money.
Comment from Hotel Management
14-Jul-2017 by John L.S., Hotel Management
Zipporah, Thank you for staying with us! We appreciate your feedback and hope to see you again soon. Happy Travels, John La Selva General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent England

Good stay in LP

Posted 29-Jun-2017
Pros: Location was great.
Cons: Internal lighting in rooms could be better, rather dark overall.
Location: Town centre, lots of restaurants and shops and outdoor activities
Pleasing stay in this hotel. Very good staff, good sized room, very clean. Good complimentary breakfast choices. Free onsite parking.
Comment from Hotel Management
14-Jul-2017 by John L.S., Hotel Management
Cliff, Thank you for staying with us! We appreciate your feed back and hope to see you again soon. Happy Travels, John La Selva General Manager
3 out of 5
by Steven

Posted 10-Apr-2017 on Hotels
Comment from Hotel Management
14-Apr-2017
Dear Steven, Thank you for staying with us! I hope you enjoyed you stay. We look forward to seeing you again soon. Happy Travels, John La Selva General Manager
4 out of 5
by John

Posted 19-Mar-2017 on Hotels
Comment from Hotel Management
24-Mar-2017
John, Thank you for staying with us! We hope to see you again soon. Happy Travels, John La Selva General Manager
4 out of 5
by A verified traveller

Posted 14-Mar-2017 on Hotels
Building is older which leads to creaky floors and thin walls BUT the full breakfast, location and lobby make up for it
Comment from Hotel Management
16-Mar-2017
Hello, Thank you for staying with us! We hope to see you again soon!! Happy Travels, John La Selva General Manager
4 out of 5
by A verified traveller

Posted 12-Mar-2017 on Hotels
Comment from Hotel Management
16-Mar-2017
Hello, Thank you for staying with us! We hope to see you again soon! Happy Travels, John La Selva General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Quebec

Great Hotel

Posted 08-Mar-2017
Excellent breakfast, close to ski hill and in center of lake placid town. Owner recommended Black Bear restaurant for supper and our meal was super. Really enjoyed our ski trip. Our friends were really impressed as they had never been to Lake Placid skiing.
Comment from Hotel Management
09-Mar-2017 by John L.S., Hotel Management
Dear Ron, Thank you for taking the time to review our hotel. I appreciate it! I am happy to hear you enjoyed your stay with us and our amenities. The Black Bear is a great restaurant! I'm glad you liked it. We hope to see you again soon. Sincerely, John La Selva General Manager