Ratings based on 265 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Hilton, NY

Awesome ending!

Posted 29-Sep-2017
We were in town because we had just completed a 200 mile relay race from Saratoga Springs to Lake Placid. When we arrived at the hotel, we had been up for just over 32 hours. Finding the hot tub to soak our tired and sore muscles was such a treat! We were also greeted with two goody bags, as I have a members reward card, and that was a nice surprise. The Adirondack chairs on the balcony were a beautiful, peaceful place to gather, enjoy the scenery and a glass of wine. We were within walking distance of everything too!
Comment from Hotel Management
06-Oct-2017 by Robert, Hotel Management
Thank you so much for the review! We are so happy that you enjoyed your stay! Please come visit us again soon. Thanks, Robert Guest Services
4 out of 5
by Lenora

Posted 25-Sep-2017 on Hotels
Comment from Hotel Management
06-Oct-2017
Thanks!
4 out of 5
by Jackie

Posted 04-Sep-2017 on Hotels
Comment from Hotel Management
08-Sep-2017
Thank you for taking the time to review us. We are thrilled that you enjoyed your stay. Please visit us again soon!
4 out of 5
by Christopher

Suite/Family of 6

Posted 01-Sep-2017 on Hotels
Perfect location. We stayed in a suite which provided enough room for our family of 6. The suite was not fancy but practical and comfortable. Our kids really enjoyed the breakfasts - make your own waffles, etc., especially after hiking Phelps Mountain Would definitely stay there again.
Comment from Hotel Management
08-Sep-2017
Dear Valued Guest, Thank you for taking the time to review us. We appreciate all feedback. We love Phelps Mountain too! It gets quite steep toward the end!! Kudos to you and your children. We hope to see you again soon! Best, Robert Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveller from Bloomingburg, NY

Lake placid awesome

Posted 01-Sep-2017
Pros: Very comfortable, great pool with hot tub
Cons: Housekeeping was ok. Garbage not emptied daily. Towels nothing special. (I like softer)
Location: Terrific
We had a lovely stay in Lake Placid. Had never been there before but what a great location. Terrific restaurants, beautiful views, walking distance to many attractions.
Comment from Hotel Management
01-Sep-2017 by robert, Hotel Management
Thank you for taking the time to review us. We are thrilled that you enjoyed your time here. Please come stay with us again soon! Best, Robert Guest Relations
5 out of 5
by Peter

Great place to stay!

Posted 30-Aug-2017 on Hotels
This was a great place to stay. Very woodsy atmosphere and pool/spa/sauna area is very nice. Great location!
Comment from Hotel Management
01-Sep-2017
Thank you for taking the time to review us. We are very happy that you enjoyed your stay. We hope to see you again real soon! Best, Robert Guest Relations
3 out of 5
by Terran

Posted 29-Aug-2017 on Hotels
Comment from Hotel Management
08-Sep-2017
Thank you for taking the time to review our property. Best, Robert Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

It was a good location for the Ironman competition

Posted 24-Aug-2017
It was a good location for the Ironman competition. It was close to main Street.
Comment from Hotel Management
25-Aug-2017 by Robert, Hotel Management
We appreciate you taking the time to review us. We hope to see you again soon! -Robert Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2017
Just what I was looking for. Good location, nice rooms, great staff, good breakfast, and even balconies to relax a bit at the end of the day before I go to sleep.
Comment from Hotel Management
25-Aug-2017 by Robert, Hotel Management
Thank you kindly for the nice words about us. We are glad that you enjoyed your stay. Hope to see you again soon! -Robert Guest Services
4 out of 5
by Lisa

We'll stay here again

Posted 08-Aug-2017 on Hotels
We've stayed in several Lake Placid over the years, and this was one of our better experiences. Very friendly and helpful staff, clean and comfortable room, good breakfast. We had balcony access but no view, so didn't really use it. I did use the lobby area to do some work and it was comfortable. The fitness room was not very well equipped and could use a fan, but it didn't seem to get much use while I was there so probably isn't much of a priority. The location is terrific. Parking wasn't bad compared to other Lake Placid places we've stayed, although it is tight we were able to get a spot each day. We plan to stay there again when we return next year.
Comment from Hotel Management
25-Aug-2017
Dear Valued Guest: We are glad that you enjoyed your stay. We are always looking for ways to improve, so we are thrilled when guests give us thoughtful reviews. Thank you for taking the time to mention the things you did. We hope to see you again soon. Best, Robert Guest Services