Ratings based on 274 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Saratoga Springs, NY

Overnight stay

Posted 23-Apr-2018
Checked into a Handi-cap room that we did not ask for- keys reader did not work. Went back to check in and asked for another room and they changed us to a room in the back on the second floor next to the traffic stairs going to the lobby. You could see around the front door. Only bathroom light was hooked to exhaust fan, so when you turned it on it made lots of noise..
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Bargain!

Posted 22-Apr-2018
Wonderful pool area, great rooms, free breakfast! We were so pleasantly surprised!
Comment from Hotel Management
23-Apr-2018 by Joe, Hotel Management
Thank you very much for such a kind review! We hope to see you back in Lake Placid again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON

Great location - east close good Pub

Posted 19-Apr-2018
Location was great, could walk downtown or to beach and Mirror Lake. Location on east side of town near Olympic Stadium was ideal. Reason - could walk to one best eating places (good price) the Pub & Brewery (beside Hampton Inn), as well “Lisa G’s” had excellent food and prices. As well 7 km east is an excellent restaurant “Cascade Inn” w prime rib special on Saturdays. Ere’s Pizza had the best pizza. Cheers
Comment from Hotel Management
23-Apr-2018 by Joe, Hotel Management
Paul, Thanks for taking the time to write this review. We are very glad that you enjoyed the location, and we hope to see you again soon.
2 out of 5
by A verified traveller from Saratoga NY

Stay away

Posted 12-Feb-2018
The only desirable aspect of this hotel is the location. Room was fair at best. Hotel is tired. Overpriced. The young woman at check in was completely rude. This was Saturday 2/10 at about 2:00pm. She was definitely from a European country bases on accent.
Comment from Hotel Management
14-Feb-2018 by Robert, Hotel Management
Dear Valued Guest, I am sincerely sorry that you had a bad experience here at the Best Western Adirondack Inn. We would love an opportunity to have you again and change your mind. We have a lot to offer and paramount among that is our exceptional customer service. All I can do is apologize since that was not your experience. I would like to hear directly from you so that we may come up with a reasonable way to resolve this. As always, we appreciate honest, thoughtful feedback. The only way we improve is by listening to our guests. Thank you, and I hope to hear from you soon. Robert Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Close to the skating Olympic circle

Posted 05-Feb-2018
Convenience, location is good. Staff specially during breakfast was excellent. The ladies obviously love their job! Good work . Will Come back again!
Comment from Hotel Management
09-Feb-2018 by Robert , Hotel Management
We appreciate you taking the time to review us. We hope to have you back real soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Long Island NY

Posted 02-Jan-2018 on Orbitz
Located within walking distance to all the shops and restaurants in town. Comfortable lounge with a large fireplace.
Comment from Hotel Management
03-Jan-2018 by Robert , Hotel Management
Thank you for the review. Our fireplace is always a big hit during those cold winter days!!
4 out of 5
by Dimitri

family of skiers from Oakville Ontario

Posted 27-Dec-2017 on Hotels
Great location in the middle of everything!
Comment from Hotel Management
03-Jan-2018
Glad you had a great time!
4 out of 5
by William

Good stay.

Posted 23-Dec-2017 on Hotels
Employees were spectacular. Hotel was nice and comfortable. Nice, home like lobby. Nice pool. Room could use new carpet.
Comment from Hotel Management
02-Jan-2018
Great review! thanks for the good vibes. Please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hilton, NY

Awesome ending!

Posted 29-Sep-2017
We were in town because we had just completed a 200 mile relay race from Saratoga Springs to Lake Placid. When we arrived at the hotel, we had been up for just over 32 hours. Finding the hot tub to soak our tired and sore muscles was such a treat! We were also greeted with two goody bags, as I have a members reward card, and that was a nice surprise. The Adirondack chairs on the balcony were a beautiful, peaceful place to gather, enjoy the scenery and a glass of wine. We were within walking distance of everything too!
Comment from Hotel Management
06-Oct-2017 by Robert, Hotel Management
Thank you so much for the review! We are so happy that you enjoyed your stay! Please come visit us again soon. Thanks, Robert Guest Services
4 out of 5
by Lenora

Posted 25-Sep-2017 on Hotels
Comment from Hotel Management
06-Oct-2017
Thanks!