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Reviews of San Diego Marriott La Jolla

4 out of 5
San Diego Marriott La Jolla
4240 La Jolla Village Dr, La Jolla, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 516 out of 1066 reviews" "
Rating 8 - Good. 260 out of 1066 reviews" "
Rating 6 - Okay. 124 out of 1066 reviews" "
Rating 4 - Poor. 88 out of 1066 reviews" "
Rating 2 - Terrible. 78 out of 1066 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the person at the desk who checked us in. Chelsea. I booked through Expedia and when I checked in I had to get a smaller room with one bed, instead of two. She was accommodating and humble in her dealings with us.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 2 May 2024
We are glad to know that you enjoyed your stay. Your kind recognition will be shared with Chelsea when I see her again, thank you very much for your review! We remain at your service and we look forward to welcoming you back soon. Richard Uribe.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was to expensive to not have a good view in the balcony.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for sharing your review. I am sorry to know about your dissatisfaction with the view from your room, having high occupancy did not help this time around. We sincerely look forward to welcoming you back for a better stay during your next visit to La Jolla and we remain at your service. Richard Uribe, GM.

4/10 Poor

Jose

Liked: Cleanliness
Didn't like the fact that i had to pay to park my vehicle in the property. Hidden fees before you realize the bill doubles.
Stayed 3 nights in Apr 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for your review. I am sorry that you were not aware of our parking fees. We do not have any hidden fees, all fees are posted in our website and in the website of our third party partners. In the future you may also call us for any of this information before you make your reservation, your complete satisfaction means very much to us. We trust that you enjoyed your stay with us, we remain at your service and look forward to welcoming you back during your next visit to La Jolla. Richard

8/10 Good

Lorena

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.

8/10 Good

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This probably my 4th time staying at this hotel & I'm returning in 2 weeks, I just totally love it!! It's family oriented, clean, nice, staff is always super nice and helpful. This last last visit, I arrived sooner that expected and before check in time and they were nice enough to allow us to check in since room was already ready. The only reason I gave a 4 star this time is because there is a resturant off the lobby with some tables and chairs closer to their starbucks, I sat my children down while I tossed some trash, as I turned around, the employee from the resturant was telling my 8 year old that they had to move elsewhere, that it was a resurant and they were not allowed to be sitting there(with a tone). She then saw me and said "are those your children?" I said yes, and she said the same to me, that they were not allowed to be sitting there. I get it if that's the policy, it's tricky as those tables are in the lobby/reception area, but why approach these kids like that and with a tone, my poor kids are just staring at her startled without a response. It's the first time I ever encounter something like that. Maybe she was having a bad day. Other than that, the hotel is just great and that one bad moment won't keep me from going there.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for your valuable feedback, we are terribly sorry for the way we made you feel. We also sincerely appreciate your willingness to return, thank you for that! Your feedback has been properly shared as we focus our efforts in improving by providing our team members with the needed re training so we can better serve you during your next visit. Thank you for staying with us and we look forward to your return. Richard

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 29 Apr 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.

10/10 Excellent

soila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked us in was amazing too bad I don’t remember his name. Rooms were super cute
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 29 Apr 2024
Thank you very much for your review. Our team Member Eddie is who checked you in, your kind comments of recognition have been properly shared. Thank you for staying with us and we look forward to being of service to you again soon. Richard

10/10 Excellent

Cheyenn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Value for the money, cleans and sade
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 27 Apr 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

6/10 Okay

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was not included or told would be required. It was very expensive for a multiple night stay to not include parking. It’s unfortunate that things are getting so expensive disabled combat veterans cant afford normal things anymore in modern times.
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 29 Apr 2024
Thank you very much for sharing your review. I am sorry about our parking fees being high. Please know we try our very best at being in line with our local competitors and in some cases below. We sincerely look forward to welcoming you back during your next visit to La Jolla and we remain at your service. Richard Uribe, GM.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 23 Apr 2024
We are glad to know that you enjoyed your most recent stay with us, thank you very much for your review. We look forward to being of service to you again soon. Richard Uribe, GM.

6/10 Okay

Chetan

Travelled with family
Liked: Cleanliness, property conditions & facilities
While we appreciated the helpfulness and friendliness of the front desk staff, as well as the comfort and amenities provided in the room, our overall experience was marred by a disappointing breakfast. Despite waiting 15 minutes at the front desk for seating, and another 10 minutes without being attended to for drinks after being seated, the service fell short. We had to repeatedly request assistance from the waitress, and even after requesting warm milk for our son, it never arrived. This series of events left us with a negative impression of our stay.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 22 Apr 2024
Thank you very much for sharing your review, we are sorry for not meeting and exceeding your service expectations. Your valuable feedback has been properly shared as we focus our efforts' in improving and better serving you next time you visit our hotel. In the meantime, we remain at your service. Richard Uribe, GM.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it had a hot tub and better shower gels and. Bottom line we enjoyed our stay and would recommend
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 22 Apr 2024
Thank you very much for sharing your review, we look forward to being of service to you again in the near future. Richard Uribe, GM.

6/10 Okay

Alexis

Liked: Cleanliness, staff & service, amenities
I like this hotel but our hotel bed sheets were not cleaned. When I asked for room service to change the sheets we came back and not sheets were not switched. They had blood on the sheet and the blanket was brown like it hadn’t been washed properly.
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 22 Apr 2024
Thank you very much for sharing your review. Please accept our most sincere apologies for the missed opportunities with the inconveniences you experienced with cleanliness and lack of follow thru. Your valuable feedback has been shared as we focus our efforts in improving and better serving you next time you visit us. Thank you again for your review and we look forward to welcoming you back during your next visit to La Jolla. Richard Uribe, GM.

10/10 Excellent

Emmanuelar

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how friendly and understanding the staff was. Hotel was nice beautiful and tidy. Beautiful city views from our balcony
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 22 Apr 2024
We are delighted to know that you enjoyed your stay with us, thank you for your review and for the high marks. We look forward to being of service to you again soon. Richard Uribe, GM.

10/10 Excellent

Christine

Travelled with family
Loved it.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 21 Apr 2024
We are delighted to know that you loved your stay with us, thank you for sharing your review. We look forward to being of service to you again soon. Richard Uribe, GM.

10/10 Excellent

boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 22 Apr 2024
Thank you very much for your review, we are glad to know that you enjoyed your most recent stay with us and we look forward to welcoming you back soon. Richard Uribe

10/10 Excellent

Kimberly, corona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel room, great food, friendly staff
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 21 Apr 2024
It is very nice of you to share your review, thank you! We are glad to know that you enjoyed your stay with us and we look forward to being of service to you again soon. Richard Uribe, GM.

4/10 Poor

Zoe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is located in a good area; it is accessible to the beach front, shopping and the freeway. The breakfast deal is well worth it. The staff in the cafe are wonderful. The parking is expensive but the access is easy for the self-park option. The front desk staff is less than desirable. Check-in was mediocre and unfriendly. We had to follow-up in the room regarding wifi access and other information. While unloading our luggage, an unidentified man was trying to open our door - aggressively because it wasn't opening. We were terrified only to find out that it was maintenance delivering a mini-fridge but we did not receive notice from the front desk or anyone else. The elevators were of great concern because they were not operating correctly - there were many comments from other guests while riding about our safety. After one stopped, dropped and then sat motionless and then suddenly shot up, we didn't ride them again. When we advised the front desk we received the same uninterested, lackadaisical attention - that elevator remained in use even though we suggested they shut it down.
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 17 Apr 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard

8/10 Good

Jennifer

Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 17 Apr 2024
Thank you very much for your review. We are happy to know that you enjoyed your stay with us and we also look forward to welcoming you back during your next trip to the La Jolla area. Richard

8/10 Good

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 17 Apr 2024
Thank you very much for your review. We are happy to know that you enjoyed your stay with us and we also look forward to welcoming you back during your next trip to the La Jolla area. Richard

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was close to the college. The employees were amazing as was for the dinner that we had at the bar area. It was wonderful.
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 16 Apr 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very nice
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 16 Apr 2024
Thank you very much for your review and high marks. We remain at your service and we look forward to welcoming you back soon. Richard

2/10 Terrible

Saeed

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Marriott told us that Expedia over sold and we have no room with double bed and we must go somewhere else. It was a mistake booking with Expedia. We also booked with Expedia when we went to Paris and we did not get the room we wanted and we had to stay somewhere else and expedia has not yet refunded our $1200.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 16 Apr 2024
Thank you very much for sharing your review, we are sorry for not meeting and exceeding your service expectations. We hope to have the opportunity to welcome you back for a better experience during your next trip to La Jolla. In the meantime, we remain at your service. Richard Uribe, GM.

10/10 Excellent

Inessa, San Francisco

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 16 Apr 2024
Thank you for your review and high marks. We look forward to welcoming you back during your next visit to La Jolla. Richard Uribe.

8/10 Good

Chengzhang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 16 Apr 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay with us and we also look forward to welcoming you back soon. Richard

10/10 Excellent

Ramon, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!!
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 15 Apr 2024
We are glad to know that our location is convenient to your needs, thank you so much for sharing your review. We look forward to being of service to you again soon. Richard Uribe, GM.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 15 Apr 2024
We are very happy to know that you enjoyed your stay with us and we look forward to being of service to you again soon. Thank you for staying with us. Richard Uribe, GM.

10/10 Excellent

YIZZA

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 14 Apr 2024
Thank you very much for your review, we are happy to know that you enjoyed your stay with us. We look forward to being of service to you again soon, in the meantime we remain at your service. Richard Uribe, GM.

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, property conditions & facilities
x
Stayed 3 nights in Apr 2024
Response from Marriott La Jolla General Manager on 15 Apr 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

10/10 Excellent

Yuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Apr 2024
Response from Marriott La Jolla General Manager on 13 Apr 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe, General Manager.

10/10 Excellent

DOREEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is absolutely beautiful property and the staff are amazing.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 12 Apr 2024
We are delighted to know that you enjoyed your stay with us. Thank you very much for sharing your kind words of recognition, we look forward to welcoming you back soon. Richard

6/10 Okay

Armon

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Need to provide parking for the guest We pay a lot of money to be charged for parking
Stayed 1 night in Mar 2024
Response from Marriott La Jolla General Manager on 12 Apr 2024
Thank you very much for sharing your review and valuable information. We have parking fees listed in our website as well as in the websites of our third party partners. I trust that you enjoyed your stay with us and I remain at your service for future visits. I look forward to welcoming you back soon. Richard Uribe

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, amenities
For a Marriott I was disappointed on its lack of cleanliness. The bathroom was filthy with a tub that was thick with grime. The beds made us itchy and overall it was an uncomfortable and unpleasant experience.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 10 Apr 2024
Thank you very much for sharing your review, we are sorry for not meeting and exceeding your service expectations. We hope to have the opportunity to welcome you back for a better experience during your next trip to La Jolla. In the meantime, we remain at your service. Richard Uribe, GM.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 11 Apr 2024
Thank you very much for your review and high marks. We remain at your service and we look forward to welcoming you back soon. Richard

10/10 Excellent

Shixiong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 14 Apr 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard

10/10 Excellent

Jon mark

Would recommend!
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 9 Apr 2024
Your willingness to recommend us means the world to us, THANK YOU! We look forward to welcoming you back during your next visit to La Jolla. At your service today and in the future, Richard.

6/10 Okay

Kyla

Liked: Property conditions & facilities
Hotel is nicer than the rooms. Rooms were small, smelled, dated and the AC made sounds all night.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 8 Apr 2024
Thank you very much for sharing your review and valuable feedback. We are scheduled to begin our renovation early next year and we hope to have new product by the time you visit us again. In the meantime, we remain at your service, Richard Uribe GM.

10/10 Excellent

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were friendly. Gym was really nice as well.
Stayed 1 night in Apr 2024
Response from Property Management on 8 Apr 2024
Thank you for providing such wonderful feedback, Claire! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 9 Apr 2024
We are honored to know that you enjoyed your stay with us, thank you for your review. We look forward to being of service to you again soon, in the meantime we remain at your service. Richard

10/10 Excellent

fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Property Management on 8 Apr 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Charlotte

Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 28 Apr 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 8 Apr 2024
Thank you very much for your review and high marks, we are so glad to know that you enjoyed your stay with us. We remain at your service and we look forward to welcoming you back soon. Richard

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 7 Apr 2024
Thank you very much for your review and high marks, these are truly meaningful to us all her at Marriott La Jolla. We look forward to welcoming you back during your next visit to the area. Richard

10/10 Excellent

Shyamsundar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 6 Apr 2024
It is very nice of you to share your review, thank you! We are glad to know that you enjoyed your stay with us and we look forward to being of service to you again soon. Richard Uribe, GM.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 5 Apr 2024
Thank you very much for your review and high marks, we look forward to being of service to you again soon. Richard Uribe, GM

6/10 Okay

Lory

Travelled with family
Liked: Cleanliness
I did like the property but when we checked in she asked me if i wanted parking i said yes and she says it'll be 36 a night to park or you can park on the street but there is no street parking close by so you are forced into paying for it. Also it was a little confusing where the restaurant was located because it looked like a sitting area. We planned on eating there after a game we went to which ended around 930. We got back around 10 so we thought we had plenty of time to go to the restaurant since it says on the website they were open till 1130. But when we got back i asked the bartender where the restaurant was he said it's right here i said oh OK. He proceeded to tell me the restaurant was closed but the bar was open. I said closed? It says on your website it was open till 1130. He says no the kitchen closes at 10 the bar is open till 1130 which i wasnt happy about. Then we went up to our room and the TV is dry up at the side of the bed so we had to watch TV with out heads turned to the left the whole time which was very uncomfortable. So the next morning i got up took a shower and proceeded to put my makeup on but when i went to do it there was no magnifying mirror which most hotels have. I was disappointed because the hotel is nice on the outside but i figured i would get more out of it then we did considering how big the company is but i guess not anymore!
Stayed 1 night in Mar 2024
Response from Marriott La Jolla General Manager on 3 Apr 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience. Richard

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything.
Stayed 1 night in Mar 2024
Response from Marriott La Jolla General Manager on 1 Apr 2024
We are delighted to know that you enjoyed your stay with us, thank you for your review and for the high marks. We look forward to being of service to you again soon. Richard Uribe, General Manager.

6/10 Okay

Gino

Stayed 2 nights in Mar 2024
Response from Property Management on 1 Apr 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Priscilla

Stayed 1 night in Mar 2024
Response from Marriott La Jolla General Manager on 1 Apr 2024
We are glad to know that you enjoyed your stay with us, thank you for your review and high marks. We remain at your service and look forward to welcoming you back during your next trip to La Jolla. Richard

10/10 Excellent

Emelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the nightly rate was reasonable, it was better than i expected, and it was close to our purpose there (Scripps Hospital). The hotel was nice inside & out, our room had a balcony/ corner views (we were give an upgrade) & were very pleased with our stay.
Stayed 1 night in Mar 2024
Response from Marriott La Jolla General Manager on 31 Mar 2024
Thank you very much for your review, we are happy to know that you enjoyed your stay with us. We look forward to being of service to you again soon, in the meantime we remain at your service. Richard Uribe