Title: Bel Air Tremblant Resort Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Bel Air Tremblant Resort Family-friendly hotel with 2 restaurants and full-service spa ![Interior](https://images.trvl-media.com/lodging/116000000/115130000/115128100/115128065/d529c23d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/ad295428-5e02-4d13-874d-0fce5a67e230-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/116000000/115130000/115128100/115128065/d1c3bc27.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Chalet, Non Smoking, Pets allowed | Terrace/patio](https://images.trvl-media.com/lodging/116000000/115130000/115128100/115128065/dbea9430.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/116000000/115130000/115128100/115128065/3436f78d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Bel Air Tremblant Resort, you can look forward to a poolside bar, a terrace and a firepit. Adventurous travellers may like the rock climbing, hiking/biking trails and snowshoeing at this hotel. Treat yourself to reflexology, a deep-tissue massage or a body wrap at the on-site spa. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a library and a bar. 6.6 ## Popular amenities - Spa - Breakfast available - Bar - Hot tub - Gym - Pool £154 includes taxes & fees 18 Nov - 19 Nov ## Room options ### Check availability for these dates Tonight [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=115128065&PinnedHotelID=115128065&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![Superior Suite, Mountain View | 2 bedrooms, Egyptian cotton sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/116000000/115130000/115128100/115128065/4454239f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, Mountain View ### Highlights Garden Deck/patio Separate dining area Soundproofed Individually decorated Air conditioning Free cots/infant beds Kitchenette - 750 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ![Chalet, 2 Bedrooms, Pets allowed | 2 bedrooms, Egyptian cotton sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/116000000/115130000/115128100/115128065/8666b085.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chalet, 2 Bedrooms, Pets allowed ### Highlights Garden Deck/patio Separate dining area Soundproofed Individually decorated Fireplace Private outdoor hot tub Air conditioning - 850 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ![Family Chalet, Non Smoking, Pets allowed | 2 bedrooms, Egyptian cotton sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/116000000/115130000/115128100/115128065/aef5c249.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Chalet, Non Smoking, Pets allowed ### Highlights Garden Deck/patio Separate dining area Separate sitting area Soundproofed Individually decorated Fireplace Private outdoor hot tub - 750 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Single Bunk Beds ### Deluxe Tent ### Highlights Garden Deck/patio Soundproofed Individually decorated Full-sized fridge/freezer Dining table Smart TV Premium bedding - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLa-Conception-Hotels-Bel-Air-Tremblant-Resort.h115128065.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLa-Conception-Hotels-Bel-Air-Tremblant-Resort.h115128065.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.20020%2C-74.67854&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TEcoBe7MiZfo1T9EQduzSCdjbWg=) 80 Rue des Sept Sommets, Mont-Tremblant, QC, J0T 1M0 #### What's nearby - Lac Mercier - 2 min drive - 1.0 mile - Scandinave Spa Mont-Tremblant - 10 min drive - 5.7 miles - Circuit Mont-Tremblant - 11 min drive - 4.8 miles - Mont-Tremblant Activity Centre - 14 min drive - 6.4 miles - Mont-Tremblant Ski Resort - 15 min drive - 6.9 miles #### Getting around - Mont-Tremblant, QC (YTM-Mont-Tremblant Intl.) - 50 min drive #### Restaurants - ‪Ekki Sushi - ‬7 min walk - ‪Chalet Des Voyageurs - ‬16 min drive - ‪Microbrasserie la Diable - ‬14 min drive - ‪Cabane à Sucre - ‬13 min drive - ‪Queues de Castor Mont-Tremblant - ‬13 min drive ## About this property ### Bel Air Tremblant Resort Family-friendly hotel near Scandinave Spa Mont-Tremblant Take advantage of a poolside bar, a terrace and a firepit at Bel Air Tremblant Resort. Active travellers can enjoy rock climbing, hiking/biking trails and snowshoeing at this hotel. Indulge in reflexology, a deep-tissue massage and a body wrap at the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to a library and a bar, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). You'll also enjoy the following perks during your stay: - A seasonal outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - Full breakfast (surcharge), bike hire and express check-out - Smoke-free property, concierge services and a gift shop Room features All rooms are individually decorated, and offer comforts such as premium bedding and heated floors, as well as thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Egyptian cotton sheets and pillowtop mattresses - Full-sized fridge/freezers and irons/ironing boards - 43-inch Smart TVs with streaming services and digital channels - Private gardens, heated floors and highchairs ## Similar properties ![Couples treatment room(s), body treatments, hot stone massages](https://images.trvl-media.com/lodging/1000000/550000/549100/549008/76c3ebd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Westin Tremblant Mont-Tremblant Pedestrian Village - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,023 reviews £142 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=549008&PinnedHotelID=549008&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, 2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/1000000/70000/64800/64708/w9502h6149x5y0-1a3021d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairmont Tremblant Mont-Tremblant Pedestrian Village - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,127 reviews £173 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=64708&PinnedHotelID=64708&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/32000000/31510000/31502600/31502513/0c503497.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Microtel Inn and Suites by Wyndham Mont Tremblant Mont-Tremblant - Pool - Hot tub - Breakfast included - Pet-friendly 8.8 Excellent 1,904 reviews £78 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=31502513&PinnedHotelID=31502513&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/30000000/29060000/29059300/29059203/11c297e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AX Hotel Mont-Tremblant - Pool - Hot tub - Spa - Restaurant 9.0 Wonderful 1,303 reviews £82 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=29059203&PinnedHotelID=29059203&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2520000/2518600/2518524/d3a4170d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Lodge de la Montagne - Les Suites Tremblant Mont-Tremblant Pedestrian Village - Pool - Hot tub - Free WiFi - Air conditioning 9.2 Wonderful 1,001 reviews £111 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=2518524&PinnedHotelID=2518524&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1160000/1154300/1154285/c1a7b1c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tour des Voyageurs Mont-Tremblant Pedestrian Village - Pool - Hot tub - Free WiFi - Air conditioning 8.8 Excellent 1,236 reviews £109 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1154285&PinnedHotelID=1154285&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/2000000/1290000/1287500/1287452/fab3d2fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chateau Beauvallon Mont-Tremblant - Pool - Hot tub - Parking included - Free WiFi 8.6 Excellent 1,715 reviews £115 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1287452&PinnedHotelID=1287452&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/1000000/910000/907700/907676/ba9e61aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homewood Suites by Hilton Mont-Tremblant Resort Mont-Tremblant Pedestrian Village - Pool - Hot tub - Breakfast included - Free WiFi 9.0 Wonderful 1,040 reviews £141 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=907676&PinnedHotelID=907676&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/1000000/910000/908100/908076/bce615ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Grand Lodge Mont-Tremblant Mont-Tremblant - On private beach - Pool - Hot tub - Spa 8.8 Excellent 1,025 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=908076&PinnedHotelID=908076&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/2000000/1440000/1439000/1438942/75e46cf5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ermitage du Lac - Les Suites Tremblant Mont-Tremblant Pedestrian Village - Pool - Hot tub - Breakfast included - Free WiFi 9.2 Wonderful 1,002 reviews £135 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1438942&PinnedHotelID=1438942&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site ### Food and drink - Daily full breakfast available 8:00 AM to 11:00 AM for a fee: CAD 28.75 for adults and CAD 28.75 for children - 2 restaurants - A bar/lounge - A poolside bar - Private picnics ### Things to do - Bicycle rentals - Cross-country skiing - Free children's club - Full-service spa - Gym - Hiking/biking trails - Hot tub - Library - Rock climbing - Sauna - Seasonal outdoor pool - Snowshoeing ### Family friendly - Baby toys - Children's toys - Dining table - Fenced pool - Free children's club - High chair - In-room full-sized refrigerator/freezer - Pool gate - Seasonal outdoor pool - Soundproofed rooms ### Conveniences - Gift shop/newsstand - Limited-hour front desk ### Guest services - Concierge services - Housekeeping (on request) - Proposal/romance packages ### Business services - 1,200 square feet of conference space - Meeting room ### Outdoors - Firepit - In the mountains - Outdoor furniture - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 6 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Swedish massages ### Accessibility - Area rugs in room - No lift - Tile flooring in room ### More - Communal living room - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Pillowtop mattress ### Bathroom - Free toiletries - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 43-inch smart TV with digital channels - Streaming services ### Food and drink - Champagne service - Dining table - Electric kettle - Espresso maker - Free bottled water - Full-sized refrigerator/freezer ### More - Heated floor - Individual decor - Iron/ironing board on request - Mobile key entry - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 8:00 PM Early check-in subject to availability Early check-in fee: CAD 172.50 Minimum check-in age - 21 ### Check-out Check-out before 10:00 AM Late check-out subject to availability Late check-out fee: CAD 172.5 Express check-out available ### Special check-in instructions The front desk is open daily from 8:00 AM - 9:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking ### Access methods Access code, front desk (limited hours) ### Pets Pets are allowed for an extra charge of CAD 57.5 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 9 kg per pet) Pets cannot be left unattended Food and water bowls and an off-lead area are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: CAD 500.00 per accommodation, per stay - Resort fee: 15 per cent of room rate The resort fee includes: - Beach towels - Concierge service - Fitness centre access - Fitness/yoga classes - In-room bottled water - In-room coffee - In-room safe - Pool access - Hot tub access We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately CAD 28.75 for adults and from CAD 28.75 for children - Pet fee: CAD 57.5 per pet, per stay - Service animals are exempt from fees - Early check-in fee: CAD 172.50 (subject to availability) - Late check-out fee: CAD 172.5 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 2026-05-31, 283496 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The seasonal pool will be open from 07 June to 06 September Pool access available from 9:00 AM to 9:00 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 13 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision ## Frequently asked questions ### Does Bel Air Tremblant Resort have a pool? > Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 9:00 PM. ### How much does it cost to stay at Bel Air Tremblant Resort? > As of 29 Oct 2025, prices found for a 1-night stay for 2 adults at Bel Air Tremblant Resort on 18 Nov 2025 start from £154.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/La-Conception-Hotels-Bel-Air-Tremblant-Resort.h115128065.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Bel Air Tremblant Resort pet-friendly? > Yes, Bel Air Tremblant Resort allows dogs (limit 2 total) with a maximum weight of up to 9 kg per pet. There's a fee of CAD 57.5 per pet, per stay. Service animals are exempt from fees. ### How much is parking at Bel Air Tremblant Resort? > Self-parking is free at this property. ### What time is check-in at Bel Air Tremblant Resort? > Check-in start time: 4:00 PM; check-in end time: 8:00 PM. Early check-in is available for a fee of CAD 172.50 (subject to availability). After-hours check-in is not available. ### What time is check-out at Bel Air Tremblant Resort? > Checkout is at 10:00 AM. Late checkout is available for CAD 172.5 (subject to availability). ### Where is Bel Air Tremblant Resort located? > This family-friendly La Conception hotel is located in the mountains, within 1 mi (2 km) of Le P'tit Train du Nord and Lac Mercier. Lac Ouimet and Golf Le Diable are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Bel Air Tremblant Resort Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 4 8 - Good 0 6 - Okay 3 4 - Poor 1 2 - Terrible 2 ### 6.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 6.6/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### jacob 17 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities super good ##### jacob Stayed 1 night in Jul 2025 ### 6/10 Okay #### Louis 11 Aug 2025 Liked: Staff & service At the check in, they didn’t agree with the free breakfast advertised , had to argue. The roads are not easy to drive to the tent. Neiborrs left their dog alone in their tent and the dog barked all night . ##### Louis Stayed 1 night in Aug 2025 ### 10/10 Excellent #### François 22 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bedroom door was squeaking and hard to shut, dryer vent was not connected to dryer. ##### François Stayed 1 night in Aug 2025 ### 4/10 Poor #### Tanya 19 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Very disappointing stay at Bel Air. We were unfortunately given a different chalet than the one we booked and were advised nothing could be done as the chalet we booked was reserved by another guest. The gentleman at the front desk insisted we were given the correct chalet. Our reservation was for the Luxury Chalet 1098 sq ft with bath tub and we were given the Andorra Family 750 sq ft no bath tub chalet. We did confirm through Expedia that our reservation was correct and the wrong chalet was given. We decided to try to make the best of it since there were no other options but As soon as we walked in to the Andorra 2 we wanted to leave, debated just driving back to Ottawa. The "chalet" is dark, dingy and run down. The living/ dinning area is so small that you have to move the dinning table to use the couch. Cob webs everywhere outside, dead bugs on the walls, filthy concrete floors, rusted base board heaters Maybe the other chalets are in better shape as the one we had reserved did look great in the photos. ##### Tanya Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Tony 3 Sept 2025 Disliked: Staff & service If you want an unforgettable vacation, be aware that this hotel may double-book accommodations, leaving the room type dependent on who checks in first. When I arrived, the cottage assigned to me looked very different from the photos and from what I had reserved. It was smaller, the kitchen layout was different, and the bathroom lacked a bathtub. I went back to the front desk to confirm, and the staff acknowledged that I had reserved a different room type, but explained that it was already occupied. I also contacted Expedia to report the issue, but after my trip I was told that the hotel insisted there was no problem and refused to refund. I reserved the Luxury Chalet but was placed in the Family Chalet instead. I don’t understand how this was considered acceptable when the accommodations clearly did not match my reservation. ![this is family chalet](https://a.travel-assets.com/ugc/hotel-reviews/4b53c232-0ce6-4998-b79d-3bcaf8b7ecf7-1756926998999.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/30fcc360-67c9-4846-bd42-c1d4c34a3c8b-1756926999586.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tony Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Dana 24 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Dana Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Ephraim 21 Jul 2025 ##### Ephraim Stayed 1 night in Jul 2025 ### 6/10 Okay #### amira 18 Jul 2025 ##### amira Stayed 2 nights in Jul 2025