Title: The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=10323&destination=Kyoto%2C+Kyoto+Prefecture%2C+Japan&selected=66571462&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott Travelers start their day with coffee in peaceful gardens after a gym session, then explore historic streets and finish with dinner at The Chapter Kyoto ## Photo gallery for The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott ![Desk, laptop workspace, iron/ironing board, free cots/infant beds - The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott (Kyoto)](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/ca088d18.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/a7c66445-4139-4226-9421-3bb465004ca5-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Daily buffet breakfast (JPY 3880 per person) - The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott (Kyoto)](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/3094aa80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, laptop workspace, iron/ironing board, free cots/infant beds - The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott (Kyoto)](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/6e599fbc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott (Kyoto)](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/4e37de8f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Kawaramachi Street and Pontocho Alley, The Chapter Kyoto, a Tribute Portfolio Hotel, offers the Matsunari restaurant for breakfast. Guests can work out in the gym, use laundry facilities, enjoy free in-room WiFi, and get local advice from the concierge. ## Reviews 8.8 Excellent ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available - Bar £126 additional charges may apply 6 May - 7 May ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=66571462&PinnedHotelID=66571462&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Superior Room, 2 Single Beds ![Desk, laptop workspace, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/64a4f199.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds 10.0 Exceptional 1 review - 269 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Room, 2 Single Beds, Bathtub, Corner ![Desk, laptop workspace, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/64a4f199.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds, Bathtub, Corner - 269 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Superior Room, 1 King Bed ![Desk, laptop workspace, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/fed589a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 8.0 Very good 1 review - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 Queen Bed ![Desk, laptop workspace, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/fed589a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed - 215 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Room, 1 Queen Bed, Bathtub ![Desk, laptop workspace, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/fed589a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed, Bathtub - 215 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Room, 2 Single Beds, Bathtub ![Desk, laptop workspace, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/67000000/66580000/66571500/66571462/64a4f199.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, Bathtub - 269 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ## You may also like Ad ![Property grounds](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17050000/17040500/17040479/4f55fd25_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### SOLARIA Nishitetsu Hotel Kyoto Premier Downtown Kyoto - Free Wi-Fi - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKyoto-Hotels-The-Chapter-Kyoto.h66571462.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKyoto-Hotels-The-Chapter-Kyoto.h66571462.Hotel-Information) ## About the area Located in Kyoto, The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott is in the city centre. Kyoto Imperial Palace is a notable landmark, and travellers looking to shop may want to visit Nishiki Market and Kawaramachi Street. Nijō Castle and Kyoto University are two other places to visit that come recommended. [Visit our Kyoto travel guide](https://www.expedia.co.uk/Kyoto.dx6131486) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.01430%2C135.76945&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=T6BfmCuYBRlJ-sfkZeVkipTEfho=) 341 Shimizucho, Nakagyo Ward, Kyoto ### What's nearby - ![京都市四条河原町交差点の夜の景観。 ](https://images.trvl-media.com/place/6204513/6a79737b-3e27-46b8-956f-eaa24d1738e5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kawaramachi Street 1 min walk \- 0.1 miles - ![Cherry blossoms along the Gion Shirakawa River. Japanese old folk houses.](https://images.trvl-media.com/place/6347525/a4fb65cf-7823-4ac1-bfe0-b8cf4cff9fc7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kiyamachi Street 3 min walk \- 0.2 miles - ![Ponto-cho is a Hanamachi district in Kyoto Japan. There are many geisha houses, traditional tea houses, historical architectures and riverbed style cuisine restaurants.](https://images.trvl-media.com/place/6160578/6c8d0624-be8e-46f6-8151-e20f76f735e6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pontocho Alley 9 min walk \- 0.5 miles - ![Kyoto_NishikiMarket_6258971_08](https://images.trvl-media.com/place/6258971/d4bf094c-024f-4052-bb81-54deb5ac7ecf.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nishiki Market 15 min walk \- 0.8 miles - ![Inside the Imperial Palace courtyard in Kyoto, Japan](https://images.trvl-media.com/place/501429/39234434-92eb-42c8-86c7-b01abe65a29b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kyoto Imperial Palace 15 min walk \- 0.8 miles ### Getting around - Shiyakusho-mae Station 5 min walk - Jingu-marutamachi Station 7 min walk - Osaka (ITM-Itami) 67 min drive ### Restaurants - Chapter The Grill 1 min walk - 一保堂茶舗 2 min walk - カヌレ 2 min walk - SCHOOL BUS COFFEE STOP KYOTO 2 min walk - La Locanda/The Bar 3 min walk ## About this property ### The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott Upscale hotel near Kawaramachi Street Located close to Nishiki Market and Kyoto Imperial Palace, The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott provides an indoor public bath (no minerals), a library and dry cleaning/laundry services. The on-site international cuisine restaurant, CHAPTER THE GRILL, offers breakfast, lunch, dinner and children's meals. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), express check-out and coffee/tea in reception - Books, evening entertainment and a lift - Coworking spaces, concierge services and a vending machine Room features All 203 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Extra amenities include: - Shower/bath combinations, free toiletries and hairdryers - LCD TVs with satellite channels - Wardrobes/cupboards, separate sitting areas and recycling ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/70000000/69680000/69673800/69673755/87bebd9e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nohga Hotel Kiyomizu Kyoto Gion - Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.8 Exceptional 1,748 reviews £123 additional charges may apply 6 May - 7 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=69673755&PinnedHotelID=69673755&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese garden](https://images.trvl-media.com/lodging/104000000/103950000/103942000/103941934/a2436e6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Kyoto Downtown Kyoto - Pool - Spa - Free Wi-Fi - Restaurant 9.6 Exceptional 428 reviews £255 additional charges may apply 28 Apr - 29 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=103941934&PinnedHotelID=103941934&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna](https://images.trvl-media.com/lodging/118000000/117660000/117650700/117650634/712c4dc3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### yugen kyoto shijo Shimogyo Ward - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,880 per person - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - CHAPTER THE GRILL - ROUTE BAR NIJO ### Things to do - 24-hour gym - Books - Evening entertainment - Library ### Family friendly - In-room cot - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Vending machine ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Coworking space ### Spa - Public bath open from 6:00 AM - midnight - Public indoor bath (no minerals) - Public outdoor bath (no minerals) - Separate men/women areas in public bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Low-height electrical sockets in bathroom - Portable bathtub seat - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 6 floors - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas (fines apply) - No plastic coffee stirrers - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Refrigerator - Room service ### More - Air conditioning - Desk - Desk chair - Energy-saving switches in guestrooms - Iron/ironing board on request - Laptop workspace - Phone - Recycling - Separate sitting area - Tatami (woven mat) flooring ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Children aged 12 and younger eat free breakfast Rollaway/extra beds are available for JPY 4000.00 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately JPY 3880 per person - Rollaway bed fee: JPY 4000.00 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as The Chapter Kyoto a Tribute Portfolio Hotel The Chapter Kyoto a Tribute Portfolio™ Hotel Hiyori Chapter Kyoto a Tribute Portfolio Hotel Hiyori Chapter Kyoto a Tribute Portfolio™ Hotel The Chapter Kyoto, a Tribute Portfolio™ Hotel Hotel The Chapter Kyoto, a Tribute Portfolio™ Hotel Kyoto The Chapter Kyoto, a Tribute Portfolio™ Hotel Hotel Kyoto ## Frequently asked questions ### Is The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott pet-friendly? ### How much does it cost to stay at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott? ### How much is parking at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott? ### What time is check-in at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott? ### What time is check-out at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott? ### Where is The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.4 Amenities ### 8.8 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 19 8 - Good 6 6 - Okay 3 4 - Poor 0 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Catherine 19 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent accommodation and staff are welcoming, very friendly and courteous. ##### Catherine Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### Laura 27 Nov 2025 Liked: Cleanliness, staff & service Comfy stay and well run hotel ##### Laura Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Mageshwar 7 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location. ##### Mageshwar Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Sahar 14 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities amazing staff, very helpful ##### Sahar Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Jiangyang 20 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staffs are super friendly and the breakfast is quite good. ##### Jiangyang Stayed 5 nights in Feb 2025 Verified ### 10/10 Excellent #### SHUN YIN 19 Feb 2025 Liked: Staff & service, property conditions & facilities, room comfort #### Good for Short Stay All staff are good and the room is nice. Easy to walk to the shopping area ##### SHUN YIN Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Shaneka 27 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A pleasant stay This hotel is lovely. It is close enough to beat stores and transportation. ##### Shaneka Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Michael 5 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Chapter was the best hotel we stayed in during our two week stay in Japan. Great location as it’s centurally located. Wonderful rooms and great staff!! ##### Michael Stayed 5 nights in Mar 2024 Verified ### 10/10 Excellent #### Manuel 23 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very good Value for your Money, breakfast bot included ##### Manuel Stayed 3 nights in Feb 2025 Verified ### 8/10 Good #### Doug 16 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities This property is right in the middle of downtown kyoto. It was about a 10 minute walk from most shopping and dining areas and a 2 minute walk to both the bus and metro stations for easy access to the tourist sites. No bell services outside but once checked in, the counter staff was more than happy to help with luggage. Our room was ready early so we were able to drop our small bags in the room before heading to our first late night temple. Dining and drinks were a little expensive for the area but right in line with USA standards. The room was cozy and well featured. Pajamas wete very comfy and i never wear hotel supplied pjs until this property. For the size of the room which was quite large for Japan, would expect area for clothing storage but there was none except for the hangers at the door. ##### Doug Stayed 2 nights in Dec 2024 Verified ### 8/10 Good #### Ken 8 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff was nice ! ##### Ken Stayed 4 nights in Jan 2026 Verified ### 2/10 Terrible #### Trevor 1 Dec 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Was unable to use the hot spring because their no tattoo policy that was the only downside to my stay everything else was perfect ##### Trevor Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Porson 18 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very beautiful hotel with great staff. Love the mix of traditional modern hotel. ##### Porson Stayed 2 nights in Feb 2025 Verified ### 6/10 Okay #### Zsolt 15 Sept 2023 Disliked: Staff & service Not really a hotel more like a very fancy motel No room service . No facilities so cant even get water after restaurant shuts at 930 Looks nice but not much chop ##### Zsolt Stayed 1 night in Sep 2023 Verified ### 6/10 Okay #### Verified traveller 6 Sept 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Very slow check in and check out when being served Check in and check out was incredibly slow for me. Even other customers were able to get checked in quicker as I waited. He went to all 3 computers on checkin and 2 computers at check out so clearly a system issue. I wonder if it was because it was a Hotels.com booking. My work colleague booked direct and was quicker. ##### Verified traveller Stayed 3 nights in Sep 2023 Verified ### 6/10 Okay #### JIAN-MING 4 Jan 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Good hardware but sub-par room services. The lack of cleaning labors was very obvious upon checking in. Even thought I arrived at 4pm the room was not ready. Several groups of visitors were waiting in the lobby for their rooms as well. Then the 1st day of the stay the room was not cleaned when I returned at around 4pm. Had to call the front desk and make an appointment to clean at 6pm while I went out for dinner. The 2nd day it got worse. The room was cleaned when I returned at 9pm but it was only half done. The bed I used was not made. The toilet was probably not cleaned (as the used roll of toilet papers did not fold to triangle as habited in Japan post-cleaning). The supplied USB cable was not returned to its storage. The trash can was cleaned out though but over all it left a very bad impression that the room was not cleaned whatsoever. When I checked out after 3 nights and told the staff at the front desk about this, showing the photos. He looked disinterested, didn't even apologize. Instead he hasted to chase me for paying the city tax. It's hard to believe it's Japanese service. Over all the hotel is new and has really good hardwares, but I guess Japan just lost too many skilled hotel labors during the 2 years of Covid. Maybe we all have to get used to the new service level. Good old days are gone. Also note that even though the hotel is close to Ritz-Carlton, it gets very few taxis coming by. I strongly advise to walk a bit south to Hotel Okura where more taxis are coming by. ![](https://a.travel-assets.com/ugc/hotel-reviews/69FA1EE176A661D7F8401C13B6501A9AB8AEA4AB1672801707085.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B936793276A37344F8C5E412E88014E287386EB41672801707954.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/496D8031E316398CE00757547239F1597233E3551672801707524.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3F1639A2686B882C33291DD425A288D14A03557E1672801708820.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JIAN-MING Stayed 3 nights in Dec 2022 Verified ### 10/10 Excellent #### Paolo 31 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was one of the best for my Japan trip. Service, quality was good. Only complaint is room size and window did not face/open outside ##### Paolo Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Natsumi 10 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔な客室でとても満足です。 ##### Natsumi Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### YUJI 4 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ワークスペースが大変良かったです ##### YUJI Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Kotaro 12 Feb 2026 Liked: Cleanliness, property conditions & facilities 良かった ##### Kotaro Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Esther 11 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Sehr gute Lage. Nicht zu grosses Hotel. 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