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The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott

4.0 star property
Travelers start their day with coffee in peaceful gardens after a gym session, then explore historic streets and finish with dinner at The Chapter Kyoto

Choose dates to view prices

Located near Kawaramachi Street and Pontocho Alley, The Chapter Kyoto, a Tribute Portfolio Hotel, offers the Matsunari restaurant for breakfast. Guests can work out in the gym, use laundry facilities, enjoy free in-room WiFi, and get local advice from the concierge.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Bar
The current price is £108
additional charges may apply
15 Jun - 16 Jun

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About this property

The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott

  • Upscale hotel near Kawaramachi Street
  • Located close to Nishiki Market and Kyoto Imperial Palace, The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott provides an indoor public bath (no minerals), a library and dry cleaning/laundry services. The on-site international cuisine restaurant, CHAPTER THE GRILL, offers breakfast, lunch, dinner and children's meals. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Buffet breakfast (surcharge), express check-out and a vending machine
    • A 24-hour front desk, evening entertainment and coffee/tea in reception
    • Concierge services, coworking spaces and books
  • Room features
  • All 203 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs.
  • Extra amenities include:
    • Shower/bath combinations, free toiletries and hairdryers
    • LCD TVs with satellite channels
    • Wardrobes/cupboards, separate sitting areas and recycling

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for JPY 4000.00 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3880 per person
  • Rollaway bed fee: JPY 4000.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Is The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott on 15 Jun 2026 start from £108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott?

The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott doesn't offer parking.

What time is check-in at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott?

Checkout is at noon.

Where is The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott located?

Located in Downtown Kyoto, this hotel is within 1 mi (2 km) of Kawaramachi Street, Nishiki Market and Kyoto Imperial Palace. Kyoto University and Nijō Castle are also within 2 mi (3 km). Shiyakusho-mae Station is only a 5-minute walk and Sanjo Keihan Station is 12 minutes.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Amenities

9.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 21 out of 33 reviews
Rating 8 - Good. 6 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 2 out of 33 reviews

Reviews

Verified

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodation and staff are welcoming, very friendly and courteous.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Anaid

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re used to USA standards. This hotel is not going to fit the bill the rooms are small barely enough space to open a checked bag. Yet costs quite a bit more than a few of the hotels 3/4 blocks away. I say keep looking. It was clean and had a calm lobby outside of check-in/ check-out hours.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service
Comfy stay and well run hotel
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Mageshwar

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, property conditions & facilities
amazing staff, very helpful
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jiangyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are super friendly and the breakfast is quite good.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

SHUN YIN

Liked: Staff & service, property conditions & facilities, room comfort

Good for Short Stay

All staff are good and the room is nice. Easy to walk to the shopping area
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

This hotel is lovely. It is close enough to beat stores and transportation.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chapter was the best hotel we stayed in during our two week stay in Japan. Great location as it’s centurally located. Wonderful rooms and great staff!!
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Value for your Money, breakfast bot included
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
This property is right in the middle of downtown kyoto. It was about a 10 minute walk from most shopping and dining areas and a 2 minute walk to both the bus and metro stations for easy access to the tourist sites. No bell services outside but once checked in, the counter staff was more than happy to help with luggage. Our room was ready early so we were able to drop our small bags in the room before heading to our first late night temple. Dining and drinks were a little expensive for the area but right in line with USA standards. The room was cozy and well featured. Pajamas wete very comfy and i never wear hotel supplied pjs until this property. For the size of the room which was quite large for Japan, would expect area for clothing storage but there was none except for the hangers at the door.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice !
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Trevor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Was unable to use the hot spring because their no tattoo policy that was the only downside to my stay everything else was perfect
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Porson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with great staff. Love the mix of traditional modern hotel.
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Zsolt

Disliked: Staff & service
Not really a hotel more like a very fancy motel No room service . No facilities so cant even get water after restaurant shuts at 930 Looks nice but not much chop
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Very slow check in and check out when being served

Check in and check out was incredibly slow for me. Even other customers were able to get checked in quicker as I waited. He went to all 3 computers on checkin and 2 computers at check out so clearly a system issue. I wonder if it was because it was a Hotels.com booking. My work colleague booked direct and was quicker.
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

JIAN-MING

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good hardware but sub-par room services.

The lack of cleaning labors was very obvious upon checking in. Even thought I arrived at 4pm the room was not ready. Several groups of visitors were waiting in the lobby for their rooms as well. Then the 1st day of the stay the room was not cleaned when I returned at around 4pm. Had to call the front desk and make an appointment to clean at 6pm while I went out for dinner. The 2nd day it got worse. The room was cleaned when I returned at 9pm but it was only half done. The bed I used was not made. The toilet was probably not cleaned (as the used roll of toilet papers did not fold to triangle as habited in Japan post-cleaning). The supplied USB cable was not returned to its storage. The trash can was cleaned out though but over all it left a very bad impression that the room was not cleaned whatsoever. When I checked out after 3 nights and told the staff at the front desk about this, showing the photos. He looked disinterested, didn't even apologize. Instead he hasted to chase me for paying the city tax. It's hard to believe it's Japanese service. Over all the hotel is new and has really good hardwares, but I guess Japan just lost too many skilled hotel labors during the 2 years of Covid. Maybe we all have to get used to the new service level. Good old days are gone. Also note that even though the hotel is close to Ritz-Carlton, it gets very few taxis coming by. I strongly advise to walk a bit south to Hotel Okura where more taxis are coming by.
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best for my Japan trip. Service, quality was good. Only complaint is room size and window did not face/open outside
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Natsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔な客室でとても満足です。
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ワークスペースが大変良かったです
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kotaro

Liked: Cleanliness, property conditions & facilities
良かった
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gute Lage. Nicht zu grosses Hotel. Tolles ubd gutes Frühstück Buffet
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Tsuji

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Chikara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ellen

Stayed 3 nights in Oct 2025