In-room safe, desk, iron/ironing board, free WiFi
Check availability

Reviews of Double M Hotel @ KL Sentral

2 out of 5
Double M Hotel @ KL Sentral
25, Jalan Tun Sambanthan 4, Kuala Lumpur, Kuala Lumpur

Reviews

8.2

Very good

Rating 10 - Excellent. 46 out of 110 reviews" "
Rating 8 - Good. 42 out of 110 reviews" "
Rating 6 - Okay. 10 out of 110 reviews" "
Rating 4 - Poor. 7 out of 110 reviews" "
Rating 2 - Terrible. 5 out of 110 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nai Lun Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in a quiet place near KL Sentral. There are ample choices for food and access to transport is also very convenient.
Stayed 3 nights in Apr 2024

8/10 Good

HYGINUS, W. P. LABUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Shopping and public transportation within walking distance
Stayed 1 night in Feb 2024

8/10 Good

HYGINUS, W. P. LABUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby KL Sentral. Public transporation easily accessible within walking distance.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! My second time here in as many years...I'll be back
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Super convenient location
Stayed 1 night in Feb 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy check in and check out. Lots of dining options in the area.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay in KL
The place was very bad, with the customer service, served by the indian staff, very rude and frustrated with us. Thereafter, the interior of the room was very run down, and when we put our luggages, we saw a cockroach on the chair, which we had to remove it ourselves. The bedsheet and linen was stained with yellow spots. The bathroom was very dirty, and only provided 1 small bottle of shampoo and body wash each, seemingly taken from another hotel. The entire experience was very bad and would not recommend it to anyone. The price is also not worth the stay and would not book from this place again.
Stayed 1 night in Dec 2023

4/10 Poor

Shaun

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, but good for price.
Stayed 1 night in Nov 2023

8/10 Good

HYGINUS, W. P. LABUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good enough for my one night stay
Stayed 1 night in Oct 2023

4/10 Poor

DANYLO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 27 nights in Sep 2023

8/10 Good

jenni

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent value and comfortable room
My booking was for 2 nights and I extended for a night as needed to finalize some paperwork. I was very happy with room which was good value. I had double with window for first 2 nights and then one without window for last night. Bathrooms well set up for small space and bed comfortable. Ac works and kettle and drinking water supplied. For me and 25kg luggage room was fine, might be squeeze for 2 western size people but suggest get a larger room as the have them. The room with window 101 was on street so didn’t open curtain. Room is probably one of the noiser given location but had no problems sleeping, Room without window was little more run down. Not sure if higher usage as cheaper or cause no window but was still comfortable. Able to leave luggage on last day after checked out. Would recommend and would certainly stay again. Location is good for access tomKl Sentral
Stayed 2 nights in Sep 2023

8/10 Good

HYGINUS, W. P. LABUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and easy access to public transport. Would be happier if the room is more spacious with extra hangers.
Stayed 2 nights in Aug 2023

8/10 Good

HYGINUS, W. P. LABUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location. Just that the room could be more comfortable with a little bit more space. It's good though as I was travelling alone.
Stayed 2 nights in Sep 2023

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, property conditions & facilities
The was not that clean and the service was very poor. They also over charging
Stayed 1 night in Aug 2023

8/10 Good

Khoi

Travelled with group
Liked: Cleanliness
good
Stayed 5 nights in Aug 2023

10/10 Excellent

Kaung Mon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

HYGINUS, W. P. LABUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Public transport easily available.
Stayed 1 night in Mar 2023

8/10 Good

M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was good for the price paid. Convienient for Sentral Station and eateries. I will stay again.
Stayed 1 night in Mar 2023

2/10 Terrible

Krsh

Stayed 8 nights in Mar 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for short stay
Stayed 1 night in Mar 2023

8/10 Good

HYGINUS, W. P. LABUAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location to public transport, shopping and food
Stayed 2 nights in Mar 2023

10/10 Excellent

lim keng

Travelled with group
Ok
Stayed 1 night in Dec 2022

6/10 Okay

Stephannie

Liked: Cleanliness
Disliked: Property conditions & facilities
No soundproofing; okay for short stays but I was here too long becoming sleep deprived due to noisy guests & you can hear the "loudspeakers" from this location 5 times per day.
Stayed 28 nights in Oct 2022

8/10 Good

Leo

Stayed 5 nights in Sep 2022

8/10 Good

SIN PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Yong m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Zulqarnain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Yong m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Sarah on 30 Mar 2021
Dear Yong, We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead!

8/10 Good

Zulqarnain

Stayed 1 night in Oct 2020
Response from Prada on 23 Oct 2020
Dear Zulqarnain We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead and God Bless. Prada Front Desk Associate Hotel M &M

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back.
I will come back again for a 1 to 2 night stays.
Stayed 1 night in Sep 2020
Response from Prada on 8 Oct 2020
Dear Troy We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Double M 😊 Have A Great Day Ahead and God Bless. Prada Front Desk Associate Hotel Double M

10/10 Excellent

Yong m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Prada on 28 Sept 2020
Dear Yong We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead and God Bless. Prada Front Desk Associate Hotel Double M

8/10 Good

JOO HWA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Prada on 23 Sept 2020
Dear Joo Hwa We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M😊 Have A Great Day Ahead and God Bless. Prada Front Desk Associate Hotel Double M

8/10 Good

Mohamad Alihan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean hotel.
Stayed 1 night in Feb 2020
Response from Prada on 14 Feb 2020
Dear Mohd We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double m😊 Have A Great Day Ahead and God Bless. Prada Front Desk Associate Hotel Double M

10/10 Excellent

Shrii Sangeeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Prada on 5 Feb 2020
Dear Shrii We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead and God Bless. Prada Front Desk Associate Hotel M&M

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
the televisyen signal was problem . and the staff said it will fixed on 11.00 pm but till i check out still no signal
Stayed 1 night in Jan 2020
Response from Prada on 31 Jan 2020
We would thank you for your detailed review towards Hotel Double M. We would definitely look into your suggestions and recommendations to improve our hotel overall facilities and services here at Hotel Double M. We apologize for the setbacks incurred during your stay with us recently. Nevertheless, we hope you and your loved ones will reconsider giving us another opportunity to serve you better in the near future. Warmest Regards Prada Front Desk Associate Hotel Double M

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Clean room. Friendly staff. I am very satisfied with my stay.
Stayed 5 nights in Jan 2020
Response from Prada on 22 Jan 2020
Dear Yang We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead and God Bless. Prada Front Desk Associate Hotel Double M

4/10 Poor

Frans

Disliked: Property conditions & facilities, room comfort
Too small for two people
The room was so small that we did not use it. There is not even enough space to put our luggage down. We turned around and left. Disadvantage of using booking site, no refund. Please have establishments post the size of the rooms.
Stayed 1 night in Jan 2020
Response from Prada,Front Desk Associate on 16 Jan 2020
Hey there, We are sorry that the rooms were not up to your liking. Please be informed that the hotel will provide the sq ft on the website to be clear on the room size. As it is a last minute cancellation definitely its not possible to refund as its part of any business policy. We hope you understand.

6/10 Okay

Sergej

Stayed 1 night in Jan 2020
Response from Sarah on 30 Mar 2021
Dear Sergej, We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead!

6/10 Okay

Sergej

Liked: Cleanliness, staff & service, property conditions & facilities
It was descent
Really tiny. Relatively clean. Staff was helpful. Good location if you are traveling by foot as it is close to KL Sentral which is LRT & Monorail systems.
Stayed 2 nights in Dec 2019
Response from Prada on 6 Jan 2020
Dear Sergej We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead and God Bless.

10/10 Excellent

YONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Although the room is not very big, but it's tidy and comfy, even have safety box attached! Location is very good, outside have delicious food, NU sentral is just opposite. This hotel is really value for money, will definitely give a liked 👍
Stayed 1 night in Dec 2019
Response from prada on 1 Jan 2020
Dear Yong We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead and God Bless. Prada Front Desk Hotel Double m

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Short and comfortable stay
Good and comfortable for over night stay on transfer trip near Kuala Lumpur Sentral . Room is simple and with basic amenity.
Stayed 1 night in Dec 2019
Response from Prada on 24 Dec 2019
Dear Anonymous We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel Double M 😊 Have A Great Day Ahead and God Bless. Prada Front Desk Assoaciate Hotel Double M

8/10 Good

Gigi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and convenient, but the receptionist is absent sometimes , I did call twice from my room at night about 10pm but nobody answered.
Stayed 1 night in Dec 2019
Response from Prada on 16 Dec 2019
We would thank you for your detailed review towards Hotel Double M. We would definitely look into your suggestions and recommendations to improve our hotel overall facilities and services here at Hotel Double M. We apologize for the setbacks incurred during your stay with us recently. Nevertheless, we hope you and your loved ones will reconsider giving us another opportunity to serve you better in the near future. Warmest Regards Prada Front Desk Associate Hotel Double M

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but had everything I needed for a few nights’ stay. Comfortable, clean and private. Tons of food options and convenient store outside, near to a laundry place, and also KL Sentral.
Stayed 3 nights in Nov 2019
Response from Prada on 9 Dec 2019
Dear Anonymous We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at (Hotel Name) 😊 Have A Great Day Ahead and God Bless.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. Strategic location and new building.
Stayed 1 night in Oct 2019
Response from Prada, Front Desk Officer on 6 Oct 2019
We are happy that your stay with us was comfortable and exciting. We are glad our facilities, location and services meet up your requirement and expectations. We look forward to welcoming you and your loved ones to come stay with us again here at Hotel M & M 😊 Have A Great Day Ahead and God Bless.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
Location was just 5 minutes away from NU Sentral and KL Sentral station. Staff is friendly, and no complaints about service and quality. Do note though that slight noise from karaoke next door can be heard if your room is on ground floor.
Stayed 3 nights in Aug 2019
Response from Prada, Front Desk on 28 Aug 2019
Thank you for your kind review towards our hotel. We would love to have you with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for, it’s still a bang for your buck. I’d recommend due to mobility convenience around the city
Stayed 7 nights in Aug 2019
Response from Prada, Front Desk on 14 Aug 2019
Thank you for your review. We will definitely work on improving our service and facilities. Please so come and stay with us again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
(1) Tiny room but clean and comfortable beyond my expectation! (2) Free luggage storage till 3:00PM (3) Great location very closer to KL Sentral Station. (4) Hawker foods just outside the hotel and even in a corner. There is also a street with small
Stayed 1 night in Jul 2019
Response from Prada, Front Desk on 5 Aug 2019
Thank you for your positive feedback towards our hotel. We are pleased that all your requirements were met with Double M Hotel and we look forward to having you over with us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good stay with a negative surprise.
Very convenient location near KL Sentral. Excellent housekeeping which both did a great job and greet with a smile. Unfortunately the staff was a variety of good and very unpolite. When kindly asking the receptionist at the time if there was a place to store my medicine I just received a "No." with a very unpolite tone and zero interest in finding an alternative solution. During other hours of the day when other people were managing the reception, the behavior was always polite and kind.
Stayed 4 nights in Jul 2019
Response from Prada, Front Desk on 30 Jul 2019
Thank you for your review.We're glad your stay with us was fruitful and comfortable. We look forward to welcoming you again soon..:) We will definitely work on improving our overall customer services