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"Everything about this hotel was excellent from beginning to end. Check-in and check-out were smooth and convenient; staff were very welcoming. Our family suite was wonderful. We even got a free upgrade to a room with an ocean view! The pools were amazing, water was clean and warm. Sun beds were always available, albeit not necessarily directly in front of the pool in the first row. We didn’t mind because we were travelling with our kids who are teenagers. The food at the buffet was varied, plentiful and delicious. We ate at Imperial Sakura and Kafeino and had a fantastic meal served to us each time. The snack bars also offer a diverse selection from the coveted gyros to burgers and sandwiches, salads, pizza, and fish. Yes, there are a lot of stairs at the hotel and yes, you do have to walk down and up a small hill to get to the ocean beaches. For someone with limited mobility, this may be an issue. Otherwise, we took it as great exercise, even in the Cretan heat and sunshine! Overall, it was a fabulous stay and we would not hesitate to recommend the Belverdere to others. "

"We loved the hotel. Everything was in perfect condition and the staff very friendly and helpful."

"Best customer service i've ever experinced. Warm and kind staff! Excellent breakfast buffet "

"Overall hotel of the very good quality. Only disappointment was at the arrival when we were told that reservations are required for the beach bed and umbrella. Reservation requirement was never mentioned at the time of making booking nor at the hotel web site. Consequently we had to find our own beach and pay for beach bed/umbrella for the first two days. I fully understand that beach’s bed/umbrella aren’t owned by the hotel, but hotel could do better communication."

"The property is very well maintained and the staff are excellent. The food and beverage manager in particular is one of the hardest working hotel staff members we have ever seen! There is a great variety of food at the buffet for breakfast, lunch and dinner, with items labeled for allergens, which is very much appreciated for guests with food allergies. The Taverna by the beach is a casual, relaxing place to have lunch. The beach is large and there are enough loungers to accommodate guests. Overall, we would highly recommend this resort, especially for families with younger or older children."

"Really great hotel in the heart of Heraklion. Very convenient to the port and the airport. Staff was very nice and went over and above; we were leaving before breakfast so they made breakfast bags for us and sent us on our way. Highly recommend. "

"Great place. Staff was really nice!"

"Great stay"

"Property is great, so many options to enjoy and amazing beachfront. Staff was very polite and helpful. we will come back here for sure. "