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Reviews of The Inn Of The Hills

3 out of 5
The Inn Of The Hills
1001 Junction Hwy, Kerrville, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 302 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and cozy Inn. Wonderful, kind, responsive staff. Great value! I will definitely stay here again!
Stayed 1 night in May 2024

10/10 Excellent

Randell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff from arrival to leaving were nice, rooms were comfortable and pool was great. Inn is a throw back to the old style but is keep in a good condition.
Stayed 2 nights in Apr 2024

8/10 Good

Wayne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property appeared to be well kept. The staff was excellent.
Stayed 3 nights in Apr 2024
Response from Chad Portie Front Office Manager on 30 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you found our property to be well-kept and that you had an excellent experience with our staff. Providing a clean and welcoming environment, along with exceptional service, is our top priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We're here to ensure that each stay with us is enjoyable and memorable for you.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Warm regards,

6/10 Okay

Russell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is an older property in dire need of renovation. The hallway carpets are stained, the wallpaper in the rooms is peeling, the baseboards, paint, and bathrooms are in need of replacement. Plus we were put in the “loft” rooms which have no elevators and are only accessed by a rather rickety spiral staircase and are not a good way to be carrying luggage up and down. If we had more than a one night stay we would have definitely asked to be moved. Considering the price of the room, this is NOT a good value for the money. Very disappointed and will definitely seek another hotel if I pass through Kerrvile again.
Stayed 1 night in Apr 2024
Response from Chad Portie Front Office Manager on 30 Apr 2024
I'm sincerely sorry to hear about your disappointing experience during your stay at our property. Your feedback is deeply concerning, and I apologize for any inconvenience or discomfort caused by the condition of the property and the layout of the rooms.Maintaining a high standard of quality and comfort for our guests is paramount to us, and it's clear that we fell short in this instance. I assure you that your comments will be shared with our management team for immediate attention and improvement.Regarding the room layout and accessibility, I understand your frustration with the lack of elevators and the inconvenience of the spiral staircase, especially when carrying luggage. Your feedback regarding these aspects of your stay is valuable, and I apologize for any inconvenience caused.We appreciate your candid feedback, and we take your concerns seriously. Please know that we are committed to addressing these issues promptly to ensure a more pleasant experience for our guests in the future.Please allow me to give you a gift certificate for you and a guest for a night stay. Let us show you this is not our norm.If there's anything else you would like to discuss or if there's anything we can do to make amends for your experience, please don't hesitate to reach out to me directly. We value your business and hope to have the opportunity to regain your trust in the future.Warm regards,

8/10 Good

Kathy, Yantis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed at checking in… the room we reserved much earlier had been given to someone else. Nothing was offered except a regular room with very little amenities. Needless to say, we were not happy campers!
Stayed 2 nights in Apr 2024
Response from Chad Portie Front Office Manager on 30 Apr 2024
I'm sincerely sorry to hear about the disappointment you experienced during check-in. Your comfort and satisfaction are our top priorities, and it's deeply concerning to hear that your reserved room was not available upon your arrival.I understand how frustrating and inconvenient this must have been for you, and I apologize for any inconvenience or frustration caused. Please know that your feedback will be shared with our team to ensure that similar incidents are addressed and prevented in the future.If there's anything else we can do to make amends for your experience or if there's anything we can do to improve your stay, please don't hesitate to reach out to me directly. Your satisfaction is important to us, and we want to ensure that we address any concerns promptly.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.CPortie@innofthehills.comWarm regards,

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chad Portie Front Office Manager on 30 Apr 2024
Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

6/10 Okay

Leonie Deryn

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chad Portie Front Office Manager on 30 Apr 2024
Thank you for providing your feedback. We're sorry to hear that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns.If there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're committed to addressing any issues and ensuring that all our guests have a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Warm regards,

10/10 Excellent

FRED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and very helpful staff.
Stayed 3 nights in Apr 2024
Response from Chad Portie Front Office Manager on 25 Apr 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our great location and that our staff were friendly and very helpful during your stay. Providing exceptional service and assistance is what we strive for, and we're thrilled that our team made your visit memorable.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure that each visit with us is enjoyable and stress-free for you.Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic experience!Warm regards,

10/10 Excellent

Trina, Tomball

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice quaint older hotel. Nice restaurant onsite and a bar, great central location lots in the area. I will be back.
Stayed 2 nights in Apr 2024
Response from Chad Portie Front Office Manager on 25 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our nice, quaint older hotel. It's fantastic to know that you appreciated our onsite restaurant and bar, as well as our central location with lots to explore in the area.We're delighted to hear that you'll be back! We can't wait to welcome you again for another enjoyable stay. If there's anything specific you'd like us to arrange for your next visit or if you have any special requests, please feel free to let us know. We're here to ensure that each stay with us is memorable and comfortable for you.Thank you for choosing to stay with us, and we look forward to seeing you again soon!Warm regards,Chad PortieFront Office Manager

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality and great music on Saturday night.
Stayed 1 night in Apr 2024
Response from Chad Portie Front Office Manager on 25 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the great hospitality during your stay with us. Providing excellent service is our top priority, and we're delighted that our team made your visit memorable.We're also glad to hear that you enjoyed the great music on Saturday night! It's fantastic to know that you had a fun and enjoyable experience.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We're here to ensure that each stay with us is enjoyable and memorable for you.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn was very well maintained and care has been given to every detail on the property. Very nice and no disrepair in our rooms, which for an aged hotel, is surprising. Very lovely. James at the front desk was exceptional. He took initiative to get our room ready by 1pm so we could be ready for a wedding by 3:30. He called the day before our arrival and the day of arrival to ensure we were aware of all details and to confirm his own. Just as he said, our room was available by 1pm that day. He's fantastic and goes the extra mile for his guests. These employees are rare for these days and I would be sure to keep such staff at whatever cost. He's what sold me most about the hotel and would stay again. Critique: Our room seemed a bit musty which we suspect could be coming from the AC vent. It might need cleaning. Also the queen bed closes to the window was shot directly by the blowing AC much like a ceiling fan on high. I had to block my face with a pillow at night as to prevent any congestion the next morning. The vents can't be adjusted to change the directional blowing. Otherwise our room was clean, roomy, good view, and very nice. Overall a very nice pretty hotel! Recommend!
Stayed 1 night in Apr 2024
Response from Chad Portie Front Office Manager on 25 Apr 2024
Thank you so much for your glowing review! We're absolutely delighted to hear that you had such a wonderful experience during your stay with us. It's fantastic to know that you found our property to be very well maintained and that every detail has been carefully attended to. We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and it's truly rewarding to hear that we exceeded your expectations.We're thrilled to hear that James at the front desk provided exceptional service and went above and beyond to accommodate your needs. Providing personalized and attentive service is what we strive for, and we're delighted that James made such a positive impression on you. We'll be sure to pass along your kind words to him.We appreciate your feedback regarding the musty smell in the room and the issue with the AC vent. Please accept our apologies for any inconvenience this may have caused. Rest assured, we'll address these issues promptly to ensure that all our rooms are in top condition for our guests' comfort.Thank you for recommending our inn, and we can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Jesus De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Quincy

Stayed 1 night in Mar 2024
Response from Chad Portie Front Office Manager on 25 Apr 2024
Thank you for such high ratings. We hope to see you again soon.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Artie

Liked: Property conditions & facilities
👍
Stayed 1 night in Mar 2024

4/10 Poor

Joel

Stayed 1 night in Mar 2024

6/10 Okay

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Travelled with family
Disliked: Amenities
The commode was for midgets! The management refused to give us a copy of our paid bill. When I said that we were charges for incidentals and we did not use any thing, and that I needed to see a refund, she made no effort to give us anything.
Stayed 1 night in Mar 2024

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and extremely helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first impression is that the property needs an update because looks in the seventies or eighties. The staff is very attentive and professional, the room was very clean and it looked updated. Beds were comfortable and it was quiet maybe because it was a Wednesday during spring break. The AC was very quiet and the bathroom very clean. TV was not working at the beginning but someone came to fix it immediately. I love we had two queen beds and a sofa in very big area. Water in the pool was very cold but the pool was clean. For the price, location and the features of the room, I would recommend it and get back to this place.
Stayed 1 night in Mar 2024

8/10 Good

Adriana Hernández

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the silence of the property and the meals.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Amenities, property conditions & facilities
Enjoyed our stay, we will come back
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Travelled with family
Disliked: Property conditions & facilities
Toilet too close to wall
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property that has character in its age and style - a little retro. Great!
Stayed 1 night in Feb 2024

4/10 Poor

Ruth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not as advertised, our room sprung a leak and flooded. Staff was great gave us another room. No car wash, broken, facilities were older than shown in pictures. Room smaller than pics
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Abraham

Stayed 1 night in Feb 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was old but comfortable, safe, and quiet
Stayed 2 nights in Feb 2024

8/10 Good

Sharon

Stayed 2 nights in Feb 2024

6/10 Okay

frank

Liked: Cleanliness, staff & service
I liked the area you are located. Room was clean. The heater though was extremely loud and would make me jump all during the night when it would kick on. Made for a unrest full night.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really, really cool!! It has this awesome vintage vibe! Staff was super nice and room were very clean. The courtyard is gorgeous!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t as nice in person but still a comfortable stay

10/10 Excellent

Uprooted

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling from Arizona, it was getting late and I was getting tired. Booked a 2 night stay and it did not disappoint . I would happily come back to this hotel again . The rooms were clean, well appointed and quiet . night
Stayed 2 nights in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It’s old-school, but they’ve kept the property up It’s actually cool little place If I happen to be in the neighborhood, I’ll definitely stay there again
Stayed 1 night in Jan 2024

10/10 Excellent

Lutie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Greg

Overpriced for such outdated place.
Stayed 2 nights in Jan 2024

6/10 Okay

FRANCES, SINTON

Travelled with family
Disliked: Property conditions & facilities
The heater/furnace was extremely loud throughout the night. The door to outside wasn’t sealed and it was below freezing. The bathroom door had a loud squeak.
Stayed 1 night in Jan 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ryan

Nice, clean, beautiful
Beautiful place, staff was friendly and helpful. Very comfortable bed, clean room. Highly recommend this place if you’re staying in Kerrville.
Stayed 2 nights in Jan 2024

10/10 Excellent

Petra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms insulated well for noise could not hear neighbors. That was great!
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic
The hotel is older but so homey and clean and rustic! We loved it! Great little romantic getaway!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

John

Travelled with group
Liked: Staff & service, amenities
Just so you know, most of the rings here are really motel-style. That is, they have outside doors with parking there. The "hotel" parts are nice but a bit misleading as they are in a separate building. It was winter but the outdoor pool and hot tub were closed. Taller people will find the 5'6" showers on the low side.
Stayed 2 nights in Dec 2023

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023