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Reviews of Hotel Serenity

3 out of 5
Hotel Serenity
63-Bhagwati Marg, Thamel, Kathmandu, Bagmati

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

CannonBallRunAR, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the heart of Thamel Shopping Dist.
Great hotel. I come to Nepal often and will stay here every time I come to Kathmandu. Great staff. Great room. Very clean. Comfortable bed. One thing to beware of however... Taxis are only allowed to drive to hotel early or late in the day. Rush hour you have to be dropped off a short block away. Not a big deal at all though. Worth the short 1 min walk for the hotel experience! Also, it costs around 1000NRP for taxi to and from airport to this hotel. The hotel takes care of it, even the fare. Keeps the taxis honest which is a big problem in Kathmandu.
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Bad experience, absolutely no more
Double charges and cannot get refund. There are a lot of satisfied hotel around, pls choose other else otherwise you trip not going to be a grate trip.
Stayed 2 nights in Sep 2017

6/10 Okay

Gerald

Liked: Cleanliness, property conditions & facilities
Cold water hotel
No hot water for 3 days of stay.
Stayed 4 nights in Sep 2017

10/10 Excellent

Judy E, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Surprise
The room was very clean and tastefully decorated. The bathroom and shower were very new and clean and there was lots of hot water. The bed was firm and extremely comfortable.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel, amazing staff
Amazing staff, they are so friendly! My third time in Nepal and this is the best hotel I stayed at! Clean and close to everything.