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Reviews of Hotel Koyo

3 out of 5
Hotel Koyo
5-20 Hayama, Kaminoyama, Yamagata

Reviews

9.2

Wonderful

Rating 10 - Excellent. 64 out of 91 reviews" "
Rating 8 - Good. 20 out of 91 reviews" "
Rating 6 - Okay. 5 out of 91 reviews" "
Rating 4 - Poor. 1 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sedrak

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. Very convenient. Good people
Stayed 2 nights in Jan 2024

10/10 Excellent

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little hard to get there but once there is a very nice place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
It's an old hotel. But it makes up for it with it's charm. Great breakfast buffet
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful ryokan experience! The room and building were great; the staff polite, helpful, and cheerful. The full-course dinners were spectacular. The bath houses were the best part- incredibly spacious, with soaps provided.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

sinan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All five star. Free shuttle bus running between the train station and hotel. Breakfast included was amazing. Plate painting is something memorable. Highly recommended for those who want an authentic onsen exiting Japan.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff, very polite and cheerful.
Stayed 3 nights in Jan 2020

10/10 Excellent

Osamu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員の対応がとても良かった。気持ち良く泊まれました。
Stayed 1 night in Apr 2024

6/10 Okay

たみこ

Travelled with group
のんびりできた
Stayed 1 night in Apr 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

YOSHIMI

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

えつこ

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
やはり日本を代表する旅館だと思いました 。以前お邪魔した時なかった今時なウェルカムドリンクの設置などは嬉しかったです。 8階の大浴場に月の満ち欠けの表があったのは嬉しいと思いました。私は女性なので、その日の日の出の時間がわかる表が欲しいなと思いました。
Stayed 1 night in Mar 2024

10/10 Excellent

RYOTA

Stayed 1 night in Mar 2024

10/10 Excellent

あさみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

けんご

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hitomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
ホテル内は綺麗でしたが、外観がだいぶと老朽化しているように見えました。 昭和レトロブームですが、ちょっと見栄えが悪く感じました。
Stayed 1 night in Mar 2024

10/10 Excellent

TADAHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
部屋、料理、風呂いずれも良い。著名人が多く利用しているのも分かる。
Stayed 1 night in Feb 2024

10/10 Excellent

SHOHEI

Stayed 1 night in Mar 2024

10/10 Excellent

SIU CHUNG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員友善，酒店十分舒適 失缺洗衣服務和投幣式洗衣機 溫泉一般
Stayed 5 nights in Feb 2024

10/10 Excellent

William

Stayed 6 nights in Feb 2024

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

SHINDEN

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Yukihide

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂付き茶寮室に泊りました。 スタッフさんのサービス、お部屋、温泉、食事、全てにおいて本当に良かったです。 お部屋はリフォーム仕立て？で、井草の匂いがしてなお良かったです。 また次も泊まりたいと思います。
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

???

Travelled with partner
Liked: Staff & service, property conditions & facilities
ゆったり過ごせました
Stayed 1 night in Jan 2024

8/10 Good

Sinpei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Asami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

ko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の温泉風呂の温度が高く、入るたびに温度調整する必要があり、やや殘念でした。以前は湯量も豊富で適温だったとおもいます。
Stayed 1 night in Dec 2023

2/10 Terrible

P

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊後に宿から封筒が届きました。 既に料金支払い済みのはずが、宿の手違いか分かりませんが、追加料金の請求が来ました。 そのあたりの謝罪は無く、請求が来たのは失礼と存じます。よって、誰にも勧めない最低評価とさせて頂きます。改善を要求致します。

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事は抜群に美味しい。 お風呂は広くて清潔。 問題はお客さんが多い所か。人気が高い理由がよくわかりました。
Stayed 1 night in Dec 2023

8/10 Good

Chiho

Stayed 2 nights in Nov 2023

10/10 Excellent

KUMIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設内の所々に生花が飾られ癒やしになりました。 今の季節のクリスマスの飾りも随所にあり楽しめましたね～😊
Stayed 1 night in Nov 2023

8/10 Good

SUDO

Stayed 1 night in Nov 2023

8/10 Good

??

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
老舗旅館だけに昭和感を多く残している。ただ平成を超えて令和になった今ではノスタルジーを楽しむ方以外には少し不便に感じた。ロビーの窓清掃や後付けのスプリンクラーのパイプなど現代の4つ星5つ星のホテル　旅館のレベルには達していない。夕飯の給仕速度が異常に早くまるで追い立てられているようなスピードで食すことになった。味が良かっただけに残念である。
Stayed 1 night in Oct 2023

10/10 Excellent

Akihito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

??

Liked: Staff & service
朝食が品数が多すぎるためか、あまり美味しくなかった。
Stayed 1 night in Oct 2023

8/10 Good

KAORU

Liked: Cleanliness, property conditions & facilities, room comfort
お風呂用のタオル以外に、洗面所にもタオルを用意してほしい。濡れたタオルで手や顔を拭かざるを得ず、不便だった。
Stayed 1 night in Oct 2023

10/10 Excellent

chinyu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広くて、静かだけど、 おもてなしを感じ取れる旅館です。
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
初めての山形の旅
夫婦で初めての東北の旅を十分に楽しむことが出来ました。古窯は山側のお部屋だった為、眺望がイマイチだったが、それ以外は料理を含めて大変満足度は高いものでした。
Stayed 1 night in Sep 2023

10/10 Excellent

りさ

Stayed 1 night in Sep 2023

10/10 Excellent

FUMIKO, SAPPORO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ノブヤ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全ての点で最高に良かったです。 今まで宿泊したホテルの中で、トップ３に入ります。
Stayed 1 night in Sep 2023

10/10 Excellent

Naoko

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食は、個室を用意して頂いたことと、どれも本当においしかったです。 高級な旅館でゆっくりさせて頂いたという満足感がありました。
Stayed 1 night in Aug 2023

8/10 Good

SHUN WEI

Stayed 1 night in Aug 2023

10/10 Excellent

Kanei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適に過ごせました。
平日過ごさせていただきましたが、チェックインの際は着物をめしたスタッフ、女将様がお出迎え。 子供もいたのですが、浴衣の種類も豊富。 子供が生まれてからこのようなお宿には久しく泊まってなかったですが、サービスの良さに大変感動しました。 食事もお部屋で取れて、子供が走り回っても気にせずゆっくりと過ごすことができました。 山形旅行の最後にここを選びましたが、疲れがかなり取れた気がします。 またぜひ利用したいと思いました。
Stayed 1 night in Aug 2023

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Tetsuto

Stayed 1 night in Aug 2023