I Portali Shopping Centre

Definitely not a 5 or 4 star. It felt like they stop on their way to finish the whole thing. It is nice but not nice. No pry told us check out is at 10 AM (I mean I travel non stop and NEVER saw a hotel with check out at 10. They wanted to charge us cause we left a few minutes late… since they didn’t tell us. Finally dinner was basic and overpriced. I would say 3 stars at max. I suggest you go elsewhere. Very hard to get too.

We were pleasantly surprised at

This hotel building, carved into the stone, survived the 1693 earthquake and is over seven hundred years old. Josepi, on his second day at work, was an enormous help in parking my car, which was a midsize MG SUV. He went over and above what was expected. Breakfast was a joy with great staff, that would make you coffee exactly how I wanted it and kept it coming without having to ask. Sparkling wine awaited you in the cavern-like separate sitting area upon arrival after a stressful drive, before checking in. Linda and Eugenio gave us incredible service making reservations at restaurants for us and advice on visiting Modica, Scicli, and Ragusa. Linda phoned a restaurant for me when I thought that I had left my hat behind. The atmosphere of the hotel more than made up for the somewhat tight quarters of our room which could be accessed from the street, or by going up a spiral staircase cut int0 the stone behind the front desk. Service at it’s finest.