Very bad!! Didn't even stay one night of our four night stay because the hotel was so terrible. The beds are horribly uncomfortable, my boyfriend laid down for a 10 minute nap after we checked in and he woke up with neck and back pain, we asked if we could switch rooms but were told all the mattresses throughout the hotel are the same, we were given one additional pillow which obviously did not help. At reception, the staff argued with us about not giving us our money back. The hotel is not as advertised online. The pool is very small, the free shuttle service offered must be reserved a full day in advance, and it's very, very noisy, you can hear everything that goes on in the halls and upstairs. We were told the manager and owner cannot be contacted and of course the receptionist didn't have the authority to reimburse us but would'nt call the manager or owner for approval and would'nt give us the phone number, which seems rather shady... Reception told us we had to come back the following morning at 8am to speak with the manager, who might not even be there. Very odd. We were either going to book another hotel or get flights out of the city and end our holiday short. This hotel was SO bad that we legitimately considered just leaving the country. We ended up staying at the Four Points by Sheraton which was a much nicer experience. I would highly suggest anyone considering staying at Hotel Villa Del Bosco reconsiders and looks at the Four Points by Sheraton instead.