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Reviews of Royal Lagoons Resort & Aqua Park Families and Couples Only

4.5 out of 5
Royal Lagoons Resort & Aqua Park Families and Couples Only
Al Mamsha El Siyahi Street, Hurghada, Red Sea

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 33 reviews" "
Rating 8 - Good. 10 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stefanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time
Well kept, family friendly hotel. Lovely outside area with multiple pools. Good food and drink selection.
Stayed 1 night in Oct 2021
Response from Aladdin Mohamed on 11 Nov 2021
Dear Stefanie , On behalf of the entire service team of Royal Lagoons Resort , we want to thank you for this incredibly thoughtful, kind and detailed review of your recent stay at our property. Your words are so truly appreciated. We are so thrilled that you enjoyed everything our property has to offer. Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Sincerely, Aladdin Mohamed

10/10 Excellent

Fahd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay for weekend relaxation
Beach was amazing and the animation team very good and helpers The food was excellent with high level of service from restaurant staff The best thing about the hotel is location and greate facilities Special thanks to all team and definitely will back again
Stayed 2 nights in Oct 2020
Response from Aladdin Mohamed on 19 Oct 2020
Dear Mr. Fahd, many thank you for your review . It is our goal to fulfill all our guest expectations to guarantee a memorable vacation We are looking forward to welcoming you and your family very soon at Royal Lagoons Resort Kind regards, Aladdin Mohamed

8/10 Good

Sameh

Liked: Cleanliness, property conditions & facilities, room comfort
Food and the sea is very good
The hotels is good specially Mr Kareem in reception Food is very good , the service is middle
Stayed 6 nights in Aug 2020
Response from Aladdin Mohamed on 11 Sept 2020
Dear Mr. Sameh We are delighted to read that you have fully enjoyed your stay with us and the teams are looking forward to your soon return to Royal Lagoons Aqua Park Resort Kind regards Hotel Team

10/10 Excellent

Islamhisham, Cairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and its comfortable and staff was helpful
Stayed 6 nights in Jul 2020
Response from Aladdin Mohamed on 11 Sept 2020
Dear Mr. Islam We are delighted to read that you have fully enjoyed your stay with us and the teams are looking forward to your soon return to Royal Lagoons Aqua Park Resort Kind regards Hotel Team

8/10 Good

Andrew

Travelled with family
Liked: Property conditions & facilities, room comfort
Hotel good for its price but the beach not good at all
Stayed 2 nights in Jun 2020

2/10 Terrible

Eman

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Apr 2019
Response from Front Office Manager on 1 May 2019
Dear Ms.Eman Many thanks for your review and as explained to your good self and your group during your stay that as stated on the home page information that our resort located at second line and we do have our private beach included free shuttle bus make round each 15 minutes plus it has explained to your good self that the meals at main restaurant buffet style NOT ala cart as your and your group was requested We assure to your good self that whats has mentioned on hotel.com information and services is the same what we offered to you and the majority of the guest in house during your stay & our efforts reach that around 96% from our in guest are full satisfied Looking forward to welcome your again at Royal Lagoons Aqua Park

6/10 Okay

mohamed, cairo, egypt

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
It is good hotel, the staff are very good and professional, I opposite some problems and Mr. Alaa market manager solved soon. The food is limited and no varieties, also, the drinks are limited.
Stayed 4 nights in Jan 2018
Response from Aladdin on 7 Mar 2018
Dear Mr. Mohamed Many thanks for your review and we are looking forward to welcoming you again with your family at our resort Royal Lagoons Aqua Park Resort &SPA

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
I got free upgrade, if that is the superior room i can't imagine how the standard would look like
Stayed 1 night in Nov 2017
Response from Ayman Khalifa on 18 Nov 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work .

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel
Excellent Animation team .... lovely team .... others are normally
Stayed 7 nights in Aug 2017
Response from Ayman on 3 Sept 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Excellent

Dr.walaa , cairo.

Liked: Staff & service, property conditions & facilities, room comfort
It was Avery nice vacation.the staff were friendly
The hotel was great and staff very friendly . The animation team were amazing specialy Tattoo.Tanya and Olya The aqua was great my kids love it and also the kids club they waiting for it everyday. I'll go there again as soon as possible
Stayed 6 nights in Jun 2017
Response from Ayman khalifa on 3 Jul 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

6/10 Okay

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
below average resort and will never visit it again
This resort is in bad condition Bathroom are very old and floor has a lot of cracks Cleaning was very awful and you need to call the reciption every time you need cleaning room was very dirty when we came and Air condition broken for more than 4 hour so we have to stay out of the room people in the food court some of them very rude and not helpful at all food quality below average and this is not variety in the food all inclusive package is fake as you only allowed for soft drink (tang) and they cheat it with water to save more for all the customers if you ask for coffee (this is extra charge) !!! if you ask for water bottle (you only have 2 per day) and more will be with extra charge
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

8/10 Good

Mondo, Southern England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel best when limited guests
We stayed at this Hotel for 3 weeks. At the outset it was brilliant although sadly, as time passed by, a large amount of children arrived and the parents chose to ignore them! This wasn't the Hotel's fault of course, but it would have been better if parents had disciplined them more. The staff at the Hotel were excellent and offered the best service possible. Food is edible although repetitiive, but we were in Egypt and as long as you can accept their style of cuisine then it doesn't have to be a problem. Our room was spacious and clean. Continuous transport to the beach which is a walkable distance away. Overall a thoroughly enjoyable time
Response from Ayman Khalifa on 14 Jul 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place. Bad service
Stayed 7 nights in Oct 2019
Response from Aladdin on 16 Nov 2019
Dear Valuable Client , Thank you for your visit, although we regret to know, that we were not able to meet up to your expectations and it will be our pleasure to share with us your points during your stay of 08 nights Looking forward to welcoming you soon at our resort

10/10 Excellent

Faizul Hoque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Front Office Manager on 6 Mar 2019
Dear Faizul Hoque Many thanks for your feedback and looking froward to welcoming you again at Royal Lagoon Aqua Park

8/10 Good

VIKTORIIA

Liked: Staff & service, property conditions & facilities, room comfort
Запоминающийся
Отдыхали всей семьей, гостеприимный отель, хорошие бассейны-с подогревом. Горки небольшие, но все работает. Кормят хорошо. Все было очень достойно.
Stayed 11 nights in Dec 2018
Response from Guest Relation on 14 Jan 2019
Dear Mrs. Borodina Many thanks to share your positive experience with the other travelers and we are looking forward to welcoming you and your family again at our resort soon

6/10 Okay

Voyageurs, Lille

Liked: Cleanliness, room comfort
Le personnel du restaurant est limite désagréable, je n'ai jamais vu la réservation de tables dans un restaurant par le personnel pour avoir du bakchich ......
Stayed 2 nights in Oct 2018
Response from Front Office Manager on 21 Nov 2018
Chers clients, merci beaucoup. Nous vous assurons que notre objectif principal va au-delà des attentes de nos clients. Nous transmettons vos observations au service des préoccupations pour leurs commentaires et leurs actions utiles. Dans l’attente de vous accueillir au Royal Lagoons Aqua Park

4/10 Poor

Patrik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Guest Relation Officer on 11 Nov 2018
Dear Valued Guests many thanks for your positive feedback and we are looking forward to welcoming you again soon at our resort

6/10 Okay

fathia

Disliked: Cleanliness, staff & service
I did not like the hotel
the food was very bad , the quality, variations and taste was not good, generally the worst thing was the restaurant and the food
Stayed 5 nights in Jun 2018
Response from Guest Service on 14 Jul 2018
Dear Valued Clients, Thank you very much for taking the time to share your feedback with us and other interested readers on hotels.com platform. We are always open for any comments from our guests as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to expand our service and improve. We regret that the variety of our food did not meet your personal expectation and there was for you not enough variety. We pay special attention to the selection and preparation of our food in our restaurants. Our cuisine is characterized by fresh, local and selected products. Understandably, it is not always possible to satisfy all tastes alike. We would like to inform you, that we have daily changing lunch and dinner buffets themes in a weekly rotation in our main restaurant. Also our team gladly accepts any time suggestions and requests for special dishes, in case guests have difficulties to find dishes and we would have highly appreciated to gather further details from you, on what we could improve from your point of view in our food items. Please be informed that main restaurant is hosting during peak periods a very high number of guests and our colleagues doing their utmost to prepare in minimum type for each guest a perfect dining experience. We can currently only hope that the positive memories of your holiday will dominate. We would be delighted to welcome you again, in order to meet all your expectations. Resort Management

10/10 Excellent

ADRIANO, CURITIBA

Liked: Staff & service, property conditions & facilities, room comfort
Hotel com uma estrutura ótima e nova... muito próximo ao aeroporto
Stayed 1 night in May 2018
Response from Alaaeldin on 26 May 2018
Dear Valued Guests many thanks for your positive feedback and we are looking forward to welcoming you again soon at our resort

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
كانت إقامة رائعة و استمتعت انا و اسرتي في الفندق ، الخدمات كلها متوفرة و الpool و الaqua رائعين ، البحر رائع و كل مشروبات و الطعام ممتاز
Response from Alaaeldin on 25 Apr 2018
عزيزي الضيف، شكرا جزيلا للتعليق وابداء الرأى من خلال إقامتكم بالفندق فى انتظار تشريفكم لنا فى القريب العاجل

8/10 Good

Cordula, Berlin

Liked: Staff & service, room comfort
Preis-Leistung absolut super
Wir hatten im März eine Woche Aufenthalt im Royal Lagoons. Das Essen war sehr abwechslungsreich und immer ausreichend, zu jeder Zeit. Der Service war sehr freundlich und wir hatten eine Woche Erholung pur. Schöne Poollandschaft. Zum Entspannen würden wir jederzeit wieder hinfahren. Es wird aber auch Animation und Weiteres geboten, dieses Angebot haben wir aber nicht genutzt. Das Hotel selber ist etwas in die Jahre gekommen aber groß und schön angelegt. Flughafen, Hurghada Stadt und Einkaufszentrum sind gut und günstig mit dem Taxi zu erreichen.
Stayed 7 nights in Mar 2018
Response from Alaaeldin on 14 Apr 2018
Sehr geehrter Gast Vielen Dank für Ihre positive Bewertung und wir würden uns freuen, Sie bald wieder begrüßen zu dürfen

8/10 Good

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Jan 2018
Response from Aladdin on 9 Feb 2018
Dear Valued Guest Many thanks for your review and we are looking forward to welcoming you again with your family at our resort Royal Lagoons Aqua Park Resort &SPA

4/10 Poor

lpb, vejle danmark

Disliked: Property conditions & facilities
Dårlig beskrivelse af hotellet på Expedia
Det der stod som beskrivelse af hotellet på expedia passsede ikke. Oplyst 2 restauranter men kun et åbnet og derfor kø ved den lille buffet. Ensformig mad. Vil ikke vælge dette hotel igen.
Stayed 10 nights in Dec 2017
Response from AymanK on 11 Jan 2018
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Excellent

Евгения, Royal Lagoons Aqua Park Resort and spa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отдых в Хургаде в декабре 2017г
Хороший отель с огромной территорией, красивые бассейны, песчаный пляж до которого 3 мин на автобусе отеля (бесплатно). Приветливый персонал, всегда готовый выполнить все наши просьбы! Питание отличное, все очень вкусно и разнообразно, есть выбор даже для самых разборчивых в питании людей! Создаётся впечатление что повара работают круглосуточно! Балуют чудесными десертами и всегда есть разнообразие фруктов! В номерах уютно, хорошая мебель, новые матрацы на кроватях! При заезде в отель у нас были небольшие нарекания по поводу чистоты в номере, но думаю это недоразумение возникло исключительно из за постоянной заселенности отеля, просто неуспели немного убраться, т к мы приехали в 2 часа ночи персонал старался как можно скорее заселить нас. Все вопросы относительно номера в течении 12 часов, т е как только мы выспались и ушли из номера полностью устранили и даже шторы сменили на свежие! Очень приятна такая отзывчивость людей! Все ребята в отеле общительны и очень приветливы, говорят что очень скучают по туристам из России! К слову мы с мамой прилетели с пересадкой через Стамбул, нас встретили в аэропорту предоставив трансфер до отеля, все было быстро и безопасно! В самом городе все спокойно и солнечно! Приезжайте и ничего не бойтесь! А мы отдохнув в этом замечательном отеле непременно приедем сюда еще!
Stayed 21 nights in Dec 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامة رائعة
اقامة رائعة جدا
Stayed 3 nights in Nov 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

8/10 Good

walid

Liked: Staff & service, property conditions & facilities, room comfort
Nice time
إقامة جيدة لكن بعض الغرف قديمة رجاء الاهتمام بها قليلا المبنى الرئيسي جيد جدا
Stayed 2 nights in Sep 2017
عناية الاستاذ وليد بعد التحيه نشكركم على التعليق و نؤكد حرصنا على الاهتمام بكل تعليقات النزلاء للايماننا باهميتها للارتقاء بخدماتنا دوما نتطلع لتشريفكم لنا مرة اخرى فى القريب العاجل مع تحياتنا منتجع رويال لاجون اكوا بارك

6/10 Okay

hani

Disliked: Cleanliness
ضعيف
الفندق متوسط فى النظافه والخدمة...الاثاث قديم ومتهالك.. مستوى الأكل ضعيف...لا أنصح به..يوجد اماكن اخرى بنفس التكلفة وأفضل
Stayed 7 nights in Sep 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

6/10 Okay

Mina , Bologna, Italia

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel accettabile ma staff pessimo
Sono stato con la mia famiglia in questa struttura, abbiamo preso 4 camere, camere strette ma pulite, lo staff pessimo e maleducati e si comportano con i clienti in un modo poco professionale. Hanno messo delle tasse in più che non erano nella prenotazione. Il cibo è buono e la piscina e il mare sono molto belli e puliti. Lo sconsiglio a tutti per lo staff e il servizio di bassa qualità e la mancanza di professionalità nel loro lavoro
Stayed 5 nights in Aug 2017
Response from Ayman Khalifa on 2 Oct 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Excellent

ABDELHAFID

Liked: Staff & service, property conditions & facilities, room comfort
Bruxelles
Hotel bien vu le prix
Stayed 7 nights in Jul 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work .

2/10 Terrible

Besviken, Gbg

Liked: Cleanliness
Disliked: Staff & service
Riktigt usel personal!
Tiggande personal, wifi fungerar inte. Handdukar som blir stulna på badstolar. Smutsig pool. Smaklös mat Bilderna lurar Åk inte hit!
Response from Ayman K on 20 Aug 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work .

8/10 Good

gerges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2017
The hotel was great and staff very friendly . The animation team were amazing specialy Tattoo.Tanya and Olya The aqua was great my kids love it and also the kids club they waiting for it everyday. I'll go there again as soon as possible

8/10 Good

samia

Liked: Staff & service
فندق مريح
بجد الخدمة هناك مميزة والمعاملة اكثر من رائعة وكل اللى هناك بيتعبوا بجد لاجل راحة النزلاء لكن الامكانيات قليلة والغرفة محتاجة تجديدات والفلل محتاجة اهتمام احسن من كدة
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work