I was a little taken aback by the check-in process. I haven't stayed in a hotel with an inch thick plexiglass partition between me and the counter-person in my entire life. But then, the last place I stayed was WDW. So maybe my expectations were high. Also, I am not accustomed to having my credit card and drivers license copied at checkin. I was told this was policy with an Expedia booking. Not accustomed to this protocol, I immediately requested the copy of my credit card be returned to me. I picked up the DL copy upon check-out.
The room was very clean and neat. The sheets and towels smelled like bleach. The towels were not scratchy and the shower was clean. I suggest they use a scented bleach to make the scent more pleasant. The only give-away on the updated bathroom was the rusted towel rack.
I thought the bed was comfortable. My hubby had trouble sleeping and woke up with a stiff neck. So to each his own on the mattress.