Outdoor pool

Reviews of Executive Inn of Hondo

2 out of 5
Executive Inn of Hondo
102 A 19th St, Hondo, TX

Reviews

6.4
Rating 10 - Excellent. 40 out of 197 reviews" "
Rating 8 - Good. 48 out of 197 reviews" "
Rating 6 - Okay. 44 out of 197 reviews" "
Rating 4 - Poor. 31 out of 197 reviews" "
Rating 2 - Terrible. 34 out of 197 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinced to my destination.
Stayed 1 night in Apr 2024
Response from Rick on 17 Apr 2024
We are thrilled to have played a role in making your stay enjoyable and helping you reach your destination. At Hondo Executive Inn, we strive to provide a comfortable and welcoming environment for all our guests. Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future. Safe travels to your destination!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They said it had a pool ut no water and very dirty around it
Stayed 2 nights in Mar 2024
Response from Hondo Executive Inn Management Team on 30 Mar 2024
Dear valued guest,Thank you for your feedback regarding the pool area. We apologize for any inconvenience you experienced during your stay. Rest assured that we will address this issue with our maintenance team to ensure that the pool area is properly maintained and water is available for guests to enjoy. We appreciate your comments and hope to have the opportunity to welcome you back in the future.Sincerely,Hondo Executive Inn Management Team

4/10 Poor

Brandi

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team at Hondo Executive Inn on 30 Mar 2024
Dear valued guest,Thank you for taking the time to leave us a review. We apologize that your experience at our inn did not meet your expectations. We strive to provide our guests with exceptional service and accommodations and we are disappointed to hear that we fell short during your stay.We appreciate your feedback and will use it to improve our services and ensure that future guests have a more positive experience. If you would like to discuss your concerns further, please do not hesitate to reach out to us directly.Thank you for choosing Hondo Executive Inn. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Sincerely,The Management Team at Hondo Executive Inn

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about the place!
Stayed 1 night in Feb 2024
Response from Rick on 17 Feb 2024
I apologize for the confusion. It seems there might have been a misunderstanding. If you have any specific feedback or concerns about your experience at Hondo Executive Inn, please feel free to share them. Your feedback is important to us, and we would like to address any issues you encountered during your stay.

10/10 Excellent

Laura

Travelled with pets, Travelled with partner
Very clean rooms .
Stayed 1 night in Feb 2024
Response from Rick on 17 Feb 2024
We're glad to hear that you found the rooms at Hondo Executive Inn to be very clean. Maintaining a high standard of cleanliness is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room better price!
For the price I expected a lot less. Comfort, cleanliness and amenities were what I would expect to pay double for.
Stayed 2 nights in Jan 2024
Response from Rick on 1 Feb 2024
We're thrilled to hear that you had such a positive experience at Executive Inn Hondo and that our accommodations exceeded your expectations, especially in terms of comfort, cleanliness, and amenities. Providing great value to our guests is important to us, and we're delighted that you found our offerings to be so exceptional. We appreciate your kind feedback and look forward to welcoming you back for another outstanding stay in the future. Thank you for choosing to stay with us!

2/10 Terrible

Jonathan

Stayed 1 night in Jan 2024
Response from Rick on 1 Feb 2024
I'm sorry to hear that you've rated your experience as 2 out of 10. If there's anything specific you'd like to share or discuss about your experience at Hondo Executive Inn, please feel free to let me know. Your feedback is important to us, and we're here to address any concerns you may have.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rick on 12 Jan 2024
Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience at Executive Inn Hondo. We look forward to providing you with another outstanding stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. Thank you for your support and for choosing to stay with us!

10/10 Excellent

Leonard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rick on 12 Jan 2024
Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience at Executive Inn Hondo. We look forward to providing you with another outstanding stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. Thank you for your support and for choosing to stay with us!

6/10 Okay

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were no blankets on bed , just a sheet and a bedspread. The room was clean with no funny orders.
Stayed 1 night in Dec 2023
Response from Rick on 18 Dec 2023
We appreciate your feedback and are glad to hear that you found the room clean and free of any unpleasant odors. However, we regret that there were no blankets on the bed during your stay. Your comfort is important to us, and we apologize for falling short in this aspect. Your comments will be shared with our team to ensure that we address this issue and provide a more comfortable experience for our guests in the future. If there are any other concerns or if there's anything else we can do to enhance your experience, please feel free to let us know. Thank you for providing your input, and we hope to have the opportunity to improve your next stay with us.

4/10 Poor

Matthew

Stayed 2 nights in Dec 2023
Response from Rick on 18 Dec 2023
I'm sorry to hear that your experience fell short of your expectations. If there are specific areas where we can improve, or if there are any issues that you'd like to address, please feel free to share them with us. Your feedback is important, and we're committed to making the necessary improvements to provide a better experience for our guests. Thank you for bringing this to our attention.

8/10 Good

John

Travelled with family
Not enough towels the first day. Bathroom door would not close all the way.
Stayed 2 nights in Nov 2023
Response from Rick on 12 Nov 2023
Dear guest,Thank you for sharing your feedback regarding your recent stay at Hondo Executive Inn. We appreciate your comments and apologize for the inconvenience you experienced with the towels and the bathroom door.We sincerely apologize for not providing enough towels during your stay. This does not meet our usual standards, and we will address this issue with our housekeeping team to ensure that it does not happen again in the future. We appreciate your understanding and patience.Regarding the bathroom door, we apologize for any inconvenience caused by its faulty closure. Our maintenance team will inspect the door to identify and resolve the issue promptly. Please accept our apologies for any inconvenience this may have caused during your stay.We appreciate your feedback as it helps us improve our services. If there is anything else we can do to make your stay more comfortable or if you have any further concerns, please do not hesitate to reach out to our front desk staff. Your satisfaction is our top priority, and we will take steps to address these issues.Thank you for choosing Hondo Executive Inn as your accommodation, and we hope to have the opportunity to provide you with an improved experience in the future.Best regards,Hondo Executive Inn Management

6/10 Okay

Daniel, McAllen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely need mat in shower!!!!!!
Stayed 2 nights in Oct 2023
Response from Rick P on 2 Nov 2023
Thank you for your feedback regarding the need for a mat in the shower. We appreciate your suggestion, and we will definitely take it into consideration as we continually strive to improve our guests' experience at Hondo Executive Inn. Ensuring the safety and comfort of our guests is of utmost importance to us, and we will evaluate the feasibility of providing shower mats in our rooms. Your input is valuable to us, and we thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Thank you for choosing Hondo Executive Inn!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rick on 23 Oct 2023
Thank you for choosing Hondo Executive Inn for your recent stay and for taking the time to provide us with your feedback. We greatly appreciate your review and are glad to hear that you had a positive experience overall.We are delighted to know that you found our property to be satisfactory and that you were pleased with the cleanliness and condition of your room. Our team works diligently to maintain high standards, and your acknowledgment of their efforts is truly valued.We understand that there is room for improvement, as indicated by your rating of 8 out of 10. We are committed to enhancing our services and facilities to ensure that we meet and exceed the expectations of our valued guests. If you have any specific suggestions or areas where you believe we can improve, we would be grateful to receive your input.Thank you once again for your feedback and for choosing Hondo Executive Inn. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.If there is anything else we can assist you with, please do not hesitate to contact us. Our team is always here to ensure your satisfaction.Best regards,Rick P.Hondo Executive Inn Management

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
I think the ownership and staff were great people. Cleaning staff came everyday and were very friendly as well. Room was clean and nice.
Stayed 2 nights in Oct 2023
Response from Rick on 19 Oct 2023
Thank you for taking the time to share your positive experience at Hondo Executive Inn. We greatly appreciate your kind words and feedback. At Hondo Executive Inn, we strive to provide exceptional service and a comfortable environment for all our guests, so we are delighted to hear that you found our ownership and staff to be great people. We will ensure that your compliments are shared with our entire team, as they will be thrilled to know that their efforts made a positive impact on your stay.We are also pleased to learn that our cleaning staff provided excellent service during your visit. We understand the importance of a clean and well-maintained room, and we work diligently to uphold high standards of cleanliness and hygiene throughout our property. Your acknowledgment of their friendliness and dedication is truly appreciated.Your satisfaction is our top priority, and we are glad that you found your room to be clean and nice. We continuously strive to provide comfortable accommodations that meet the needs and expectations of our valued guests.Once again, thank you for choosing Hondo Executive Inn for your stay, and for sharing your positive feedback. We look forward to welcoming you back in the future and providing you with another enjoyable experience.Should you require any further assistance, please do not hesitate to reach out to us. Our team is always here to ensure your stay is nothing short of exceptional.Warmest regards,Rick P.Hondo Executive Inn Management

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Very basic but clean. Stained but clean and scratchy linens. The coffee maker in the room made enough for 2 cups which I like. Decent value for the price.
Stayed 1 night in Oct 2023
Response from Rick on 18 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding your recent stay at our hotel.We are pleased to hear that you found our hotel to be clean. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we are glad that we met your expectations in this regard.We apologize for any stains or scratches on the linens. While we make every effort to ensure that our linens are in good condition, occasional imperfections may occur due to wear and tear. However, we are glad to hear that despite this, you found the linens to be clean.We are delighted that the coffee maker in your room met your needs. We understand the importance of a good cup of coffee to start the day, and we are glad that we could provide you with a convenient option for your caffeine fix.We are pleased that you found our hotel to offer decent value for the price. We strive to provide our guests with affordable rates without compromising on cleanliness and comfort. Your satisfaction is important to us, and we are glad that you felt you received a good value during your stay.Thank you again for your valuable feedback. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Hondo Executive Inn Management

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities
Roach Hotel. Really just crickets and spiders!
Disappointed! The place was being renovated and our room was like new except for the front door. It had a gap that let bugs in!! And the sheets were old and had cigarette burns through them. It was supposed to be a smoke free room but we could smell old cigarette smoke. We asked for another room but they had none even though the parking lot was nearly empty. I assume they only had a few rooms finished. They sent a lady to us who sprayed to cover the smell of cigarettes.
Wolf Spider, one of our roommates.
Stayed 1 night in Oct 2023
Response from Rick on 18 Oct 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. We deeply regret any inconveniences caused by the issues you mentioned.Firstly, we apologize for the condition of the front door and the gap that allowed bugs to enter your room. Renovations can sometimes result in unexpected issues, and we apologize for any oversight on our part. We will address this immediately to ensure that such problems are rectified and do not recur in the future.Regarding the sheets, we apologize for the presence of cigarette burns. We take cleanliness and the quality of our linens very seriously, and it is disheartening to hear that we fell short in this regard. We will investigate the matter and take appropriate measures to ensure that our linens are in excellent condition and meet the expectations of our guests.Regarding the smoke-free room, we apologize for the lingering smell of old cigarette smoke. We have strict policies in place to enforce our smoke-free environment, and we apologize if this policy was not effectively upheld during your stay. We will reinforce our efforts to eliminate any odors and ensure that our rooms are fresh and clean for our guests.We apologize for not being able to provide you with an alternative room. While the parking lot may have appeared empty, we may have had other guests occupying the available rooms. However, we acknowledge that we could have communicated this situation better and explored other solutions to address your concerns.We appreciate your feedback regarding the lady who sprayed to cover the smell of cigarettes. We will review our protocols to ensure that any attempts to address odor issues are handled appropriately and with the utmost professionalism.Please accept our sincere apologies for the inconvenience caused during your stay. We value your feedback, as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a more enjoyable and comfortable stay in the future.If there is anything else we can do to address your concerns, please do not hesitate to contact us directly.Best regards,Hondo Executive Inn Management

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rick on 18 Oct 2023
Dear Guest,Thank you so much for your fantastic review and for giving us a perfect rating! We greatly appreciate your kind words and your support.We are thrilled to hear that you had a flawless experience during your stay with us. Your satisfaction and comfort are our top priorities, and it's wonderful to know that we met and exceeded your expectations.If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to serving you again and providing you with another outstanding stay.Thank you once again for your excellent feedback. It means a lot to us!Best regards,Hondo Executive Inn Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rick on 14 Oct 2023
Dear guest,Thank you for taking the time to review your recent stay at Hondo Executive Inn and for your outstanding rating of 5 out of 5. We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us.Providing exceptional service and a comfortable stay for our guests is our top priority, and we are delighted that we were able to meet and exceed your expectations. Your satisfaction is a great source of motivation for our team.If there is anything else we can do to further enhance your future visits or if you have any additional comments or suggestions, please do not hesitate to let us know. We are always here to assist you and make your stay even more enjoyable.Thank you for choosing Hondo Executive Inn, and we look forward to welcoming you back for another fantastic stay.Best regards,The Management of Hondo Executive Inn

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rick on 9 Oct 2023
Dear Guest,Thank you for staying at Hondo Regency Inn and for sharing your feedback with us. We sincerely apologize that your experience fell short of your expectations, and we appreciate your honesty.We would greatly appreciate it if you could provide us with more details about the specific areas where we could improve. Your feedback is invaluable to us as we constantly strive to enhance our services and facilities for our guests.If there is anything we can do to rectify the situation or to make it up to you, please do not hesitate to let us know. Our goal is to ensure that all our guests have a positive and enjoyable experience during their stay with us.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to make it right and regain your trust in the future. We value your patronage and appreciate your feedback.Best regards,Management TeamHondo Regency Inn

8/10 Good

Kenneth

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rick on 10 Oct 2023
Dear guest,Thank you for taking the time to review your recent stay at Hondo Executive Inn and for your positive rating of 8 out of 10. We appreciate your feedback and are delighted to hear that you had a generally positive experience with us.We strive to provide excellent service and a comfortable stay for all our guests, and we are glad to know that we met most of your expectations. Your satisfaction is our priority, and we are grateful for your kind rating.If there are any areas where we can further improve or any specific suggestions you would like to share, please feel free to let us know. We value your feedback as it helps us continually enhance our services.Thank you for choosing Hondo Executive Inn, and we hope to have the opportunity to welcome you back on your next visit and provide you with an even better experience.Best regards,The Management of Hondo Executive Inn

4/10 Poor

Willy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Only vehicle in the parking lot when we arrived while the hotel next door was full. Stains in tub, walls and sheets. Wife ready to drive to next town but I talked her into staying. My mistake after she found a roach in the bed with her. Long unpleasant night after that. She slept in her clothes with her personal blanket wrapped around her.
Stayed 1 night in Oct 2023
Response from Rick on 6 Oct 2023
Dear guest,We are deeply sorry to hear about the multiple issues you encountered during your recent stay at Hondo Executive Inn. Your experience falls significantly below our standards, and we sincerely apologize for the inconvenience and discomfort you and your wife faced.The conditions you described are completely unacceptable, and we are truly sorry for failing to provide you with a clean and comfortable room. We take cleanliness and hygiene very seriously, and incidents like the ones you mentioned are not reflective of our usual standards.We understand the distress this must have caused both you and your wife, and we apologize for any sleepless night and discomfort you experienced. We have shared your feedback with our housekeeping team, and immediate steps will be taken to address the cleanliness issues and reinforce our pest control measures.We truly regret that we did not meet your expectations and that your wife's rest was disrupted due to the presence of a roach in the bed. Please be assured that we will take this incident as a learning opportunity to improve our services and prevent similar issues from occurring in the future.We appreciate your patience and understanding, and we would like to make it right for you. We kindly request that you reach out to our management team directly so that we can discuss your experience further and work towards a resolution.Once again, we sincerely apologize for the inconveniences you encountered during your stay. We appreciate your feedback, as it helps us identify areas for improvement and ensure that incidents like this are not repeated.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,The Management of Hondo Executive Inn

6/10 Okay

Norma, Lakeway

Stayed 2 nights in Sep 2023
Response from Rick on 6 Oct 2023
Dear guest,Thank you for taking the time to review your recent stay at Hondo Executive Inn and for providing us with your feedback. We appreciate your honesty and your rating of 3 out of 5.We are glad to hear that your experience with us was average, but we also acknowledge that there is room for improvement. We apologize for any shortcomings that may have impacted your stay and for not meeting all your expectations.If you have any specific feedback or suggestions on how we can enhance our services, please do not hesitate to share them with us. We value your input as it helps us identify areas where we can make necessary improvements and ensure a better experience for our guests.We appreciate your decision to stay with us, and we hope to have the opportunity to welcome you back on a future visit. Your satisfaction is important to us, and we will work diligently to address any concerns and provide you with an improved experience.Thank you for choosing Hondo Executive Inn, and we look forward to the chance to serve you better in the future.Best regards,The Management of Hondo Executive Inn

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Rick on 28 Sept 2023
Dear guest,We deeply apologize for the disappointing experience you had during your recent stay at Hondo Executive Inn. We understand that your rating of 1 out of 5 reflects your dissatisfaction, and we take your feedback seriously.We would greatly appreciate it if you could provide us with more details about your specific concerns, as this will help us address the issues you encountered and take immediate action to improve. Your feedback is invaluable to us, and we want to ensure that we address your concerns appropriately.Once again, we apologize for any inconvenience or dissatisfaction you experienced during your stay. We are committed to providing excellent service, and we will use your feedback to make the necessary improvements to enhance our guests' experience.If there is anything else you would like to discuss or any additional information you would like to share, please feel free to contact our management team directly. We are here to listen to your concerns and work towards a resolution.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,The Management of Hondo Executive Inn

4/10 Poor

Gabriel

Travelled with family
Disliked: Property conditions & facilities
To expensive for quality of room and very disappointing to find dead roaches in tub
Stayed 1 night in Sep 2023
Response from Rick on 20 Sept 2023
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at Hondo Executive Inn. We sincerely apologize for the disappointment and inconvenience you experienced during your time with us.We understand that the price you paid did not align with the quality of the room you received, and we apologize for falling short of your expectations in this regard. We constantly evaluate our pricing to ensure it reflects the value we provide, and we will take your feedback into consideration as we make any necessary adjustments.Furthermore, we are deeply sorry to hear about the presence of dead roaches in the tub. We have strict cleanliness protocols in place, and incidents like this are not tolerated. Our housekeeping team has been notified, and we will be reinforcing our pest control measures to prevent any recurrence.We appreciate you bringing these issues to our attention, as it allows us to address them promptly and ensure a better experience for our guests. If there is anything else you would like to discuss or any additional details you would like to provide, please feel free to reach out to our management team.Once again, we apologize for the inconveniences you encountered during your stay. We appreciate your feedback and will use it to improve our services and prevent similar issues from arising in the future.Thank you for choosing Hondo Executive Inn, and we hope to have the opportunity to restore your confidence in our hotel on a future visit.Sincerely,The Management of Hondo Executive Inn

2/10 Terrible

Fidel

Stayed 1 night in Aug 2023
Response from Rick on 20 Sept 2023
Dear guest,Thank you for sharing your feedback regarding your recent stay at Hondo Executive Inn, although we are disappointed to learn that your experience did not meet your expectations. We apologize for any inconvenience or dissatisfaction you encountered during your time with us.To better understand the specific issues that led to your low rating, we kindly request you to provide us with more details about your concerns. This will enable us to investigate the matter thoroughly and take appropriate measures to address them.Your feedback is valuable to us, as it helps us identify areas for improvement and work towards enhancing our services. We assure you that your comments will be shared with our management team, and we will take immediate action to rectify any shortcomings.Please accept our sincere apologies for any inconvenience caused. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.If there is anything else you would like to discuss or any additional information you would like to provide, please feel free to reach out to our management team directly at [contact number/email]. We are committed to addressing your concerns and resolving any outstanding issues.Thank you for choosing Hondo Executive Inn, and we hope to have the opportunity to serve you better in the future.Sincerely,The Management of Hondo Executive Inn

8/10 Good

Jason

Stayed 1 night in Aug 2023
Response from Rick on 11 Sept 2023
Dear guest,Thank you for taking the time to review your recent stay at Hondo Executive Inn. We appreciate your feedback and are delighted to hear that you had a positive experience overall.We strive to provide exceptional service and a comfortable stay for all our guests, and we are thrilled that we were able to meet your expectations. Your satisfaction is our top priority, and we are grateful for your kind words.If there is anything else we can do to further enhance your experience or if you have any additional feedback or suggestions, please do not hesitate to let us know. We always value the input of our guests as it helps us continuously improve our services.Thank you for choosing Hondo Executive Inn, and we look forward to welcoming you back on your next visit.Best regards,The Management of Hondo Executive Inn

8/10 Good

Jason

Stayed 1 night in Aug 2023
Response from Rick on 11 Sept 2023
Dear guest,Thank you for taking the time to review your recent stay at Hondo Executive Inn. We appreciate your feedback and are delighted to hear that you had a positive experience overall.We strive to provide exceptional service and a comfortable stay for all our guests, and we are thrilled that we were able to meet your expectations. Your satisfaction is our top priority, and we are grateful for your kind words.If there is anything else we can do to further enhance your experience or if you have any additional feedback or suggestions, please do not hesitate to let us know. We always value the input of our guests as it helps us continuously improve our services.Thank you for choosing Hondo Executive Inn, and we look forward to welcoming you back on your next visit.Best regards,The Management of Hondo Executive Inn

8/10 Good

Irene

Stayed 5 nights in Jul 2023
Response from Rick on 11 Sept 2023
Dear guest,Thank you for taking the time to review your recent stay at Hondo Executive Inn. We appreciate your feedback and are delighted to hear that you had a positive experience overall.We strive to provide exceptional service and a comfortable stay for all our guests, and we are thrilled that we were able to meet your expectations. Your satisfaction is our top priority, and we are grateful for your kind words.If there is anything else we can do to further enhance your experience or if you have any additional feedback or suggestions, please do not hesitate to let us know. We always value the input of our guests as it helps us continuously improve our services.Thank you for choosing Hondo Executive Inn, and we look forward to welcoming you back on your next visit.Best regards,The Management of Hondo Executive Inn

6/10 Okay

Florencio

Travelled with partner
The people comes and they bother you very early ( before 8:00 am) and all the time to clean the room
Stayed 2 nights in Jul 2023
Response from Rick on 31 Jul 2023
Dear valued guest,Thank you for choosing to stay at Hondo Executive Inn. We appreciate your feedback regarding the cleaning services and apologize for any inconvenience caused.Our housekeeping team strives to provide excellent service while maintaining a balance between promptly attending to our guests' needs and respecting their privacy. We apologize if their early morning visits have disrupted your comfort.We will review our procedures and remind our staff to be mindful of the appropriate timing for room cleaning. We understand the importance of a good night's sleep and will make every effort to ensure that our guests are not disturbed unnecessarily.If you have any specific requests regarding the timing of room cleaning or any other concerns, please do not hesitate to contact our front desk. We are here to assist you and make your stay as enjoyable as possible.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to Hondo Executive Inn in the future.Best regards,Hondo Executive Inn Management

6/10 Okay

Jim

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rick P on 7 Jul 2023
Thank you for sharing your rating and feedback regarding your recent stay at Hondo Executive Inn. We appreciate your honest evaluation of your experience.We would love to understand more about your stay and any specific areas where we can improve. Your feedback is valuable to us as we continuously strive to enhance our guests' satisfaction. If you have any specific comments or concerns, please let us know so that we can address them accordingly.We value your patronage and hope to have the opportunity to provide you with an improved experience in the future. Thank you for choosing Hondo Executive Inn, and we look forward to serving you again.

10/10 Excellent

Lupita, Hondo

Stayed 5 nights in Jun 2023
Response from Rick P on 14 Jul 2023
Dear valued guest,Thank you for your positive feedback! We are thrilled to hear that you had a wonderful experience during your stay at Hondo Executive Inn. Providing exceptional service and a comfortable environment for our guests is our top priority, and we are delighted that we were able to meet your expectations.We appreciate your generous rating of 5 out of 5. It means a lot to us, and it serves as an encouragement for our team to continue delivering outstanding service and quality accommodations.If you have any further comments or suggestions, please feel free to share them with us. We are always striving to improve and provide the best possible experience for our guests.Thank you once again for choosing Hondo Executive Inn. We look forward to welcoming you back in the future for another exceptional stay!Best regards,Hondo Executive Inn Management

4/10 Poor

Lana

Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Rick P on 2 Jun 2023
Dear valued guest,Thank you for sharing your feedback with us. We are sorry to hear that your recent stay at the Hondo Executive Inn did not meet your expectations, and that you would rate your experience a 2 out of 5.We apologize for any inconvenience caused during your stay. If you could provide us with more details regarding the issues you experienced, we would greatly appreciate it. This will help us identify any areas where we need to improve and take appropriate action.Once again, we apologize for falling short of your expectations. We hope to have the opportunity to make it right and provide you with a more comfortable and enjoyable stay in the future.Best regards,Hondo Executive Inn Management

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and up to date
Stayed 1 night in Apr 2023
Response from Rick P on 2 Jun 2023
Dear valued guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room at the Hondo Executive Inn to be clean and up to date.We take great pride in maintaining our rooms to the highest standards of cleanliness and comfort. We are delighted that you enjoyed your stay with us and hope to have the opportunity to welcome you back in the future.Thank you for choosing Hondo Executive Inn for your accommodation needs.Best regards,Hondo Executive Inn Management

8/10 Good

William

Stayed 1 night in Apr 2023
Response from Rick P on 2 Jun 2023
Dear valued guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a good experience during your stay at the Hondo Executive Inn, and that you would rate your stay an 8 out of 10.We are always striving to provide our guests with the best possible experience, and we appreciate your feedback. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you for choosing Hondo Executive Inn for your accommodation needs, and we look forward to welcoming you back in the future.Best regards,Hondo Executive Inn Management

6/10 Okay

Christina

Stayed 1 night in Apr 2023
Response from Rick P on 2 Jun 2023
Dear valued guest,Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay at the Hondo Executive Inn was not completely satisfactory, and that you would rate your experience a 3 out of 5.We appreciate your feedback and would like to learn more about the specific issues you encountered during your stay. This will help us address any areas where we can improve and ensure that we provide all of our guests with the best possible experience.Thank you for choosing Hondo Executive Inn for your accommodation needs, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Hondo Executive Inn Management

2/10 Terrible

Monica, San Marcos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is the worst room I have ever seen. In fact my wife and I drove home we didn’t stay the shower was filthy, the accent chair in the room was full of stains and so was the carpet the bed was not clean either. Honestly this hotel seem to be use by un sanitize people. I believe a homeless person will have a cleaner place under a bridge then this Executive Inn in Hondo, Tx
Stayed 1 night in Apr 2023
Response from Rick P on 10 May 2023
Dear valued guest,We would like to extend our sincerest apologies for the poor experience you had during your recent stay at our hotel. We take all guest feedback seriously and are deeply disappointed to hear that we fell short of your expectations. Our team works hard to ensure that all of our guests have a comfortable and enjoyable stay, and we understand that we failed to meet these standards during your visit.We are committed to addressing the cleanliness issues you encountered in your room and have taken immediate steps to ensure that our rooms are thoroughly cleaned and sanitized for all future guests. We would appreciate the opportunity to make things right and invite you to reach out to our customer service team to discuss your concerns further.Thank you for taking the time to share your feedback with us. We value your business and hope to have the chance to earn back your trust and provide you with a more satisfactory experience in the future.

10/10 Excellent

Lon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy and simple….the whole process was smooth…a very pleasant experience especially when your tired!
Stayed 1 night in Mar 2023

10/10 Excellent

Rita

Excelente location
Stayed 1 night in Mar 2023

4/10 Poor

Patti

Disliked: Property conditions & facilities
Old and dirty
Room was dirty. Looks more like a hotel for oil field workers. I do not recommend this hotels for couples or family.
Stayed 1 night in Mar 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It had roaches and the TV wasn't working and the pool was closed.
Stayed 1 night in Mar 2023

10/10 Excellent

Lindsey

Stayed 1 night in Mar 2023

10/10 Excellent

Ethan

Stayed 1 night in Mar 2023

2/10 Terrible

Craig

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Lack luster hotel. No blanket on the beds only the same bed cover used in ever stay. 1 bag of coffee. The towels felt like sandpaper. Staff was rude.
Stayed 3 nights in Feb 2023

10/10 Excellent

Cleto

Stayed 1 night in Jan 2023

6/10 Okay

Matt

Liked: Staff & service
Disliked: Room comfort
It was as clean and comfortable as one can expect from a motel of this vintage and price.
Stayed 1 night in Jan 2023

4/10 Poor

Janet or Glenn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like much at all. Was one of the dirtiest rooms that I had ever stayed in.
Stayed 1 night in Dec 2022

2/10 Terrible

Nathan

Disliked: Cleanliness, amenities, property conditions & facilities
Cheap price was only thing it had going for it. Place was very sketchy. Smelled of smoke. Filthy furniture, linens, carpet, and towels. Pretty sure guy next door was on meth. I didn't stay the second night I paid for.
Stayed 2 nights in Dec 2022

6/10 Okay

Juanita

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Room was clean. Other occupants questionable at the very least. Constant traffic visiting the the other occupants all night.

6/10 Okay

Kelly

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2022