Find hotels in Holywell from £40

"During my recent hotel stay with my partner, the experience was completely unacceptable. On arrival at 16:30 we were told our beds weren’t made due to a late linen delivery. Even when we returned at 20:30, the room still wasn’t ready. Although the hotel claimed to be accessible, one lift was broken and the other was too small for my wheelchair, forcing me to use crutches and climb stairs to reach our room. The room door was wedged shut due to thick paint on the frame, and neither of us could open it. After requesting a room change, we were told the only available room was on the 3rd floor, but the lift only went up, not down, making it impossible for me as a wheelchair user. We agreed to have the door frame shaved down, which took until around 23:15. We then discovered the heating didn’t work and the water was barely warm, so we couldn’t shower after a 7‑hour journey. From 23:35 onwards, the fire alarm went off repeatedly throughout the night (around 7 times), preventing any sleep. The next morning we moved to a nearby hotel and lost the first day of our holiday. When we returned to request a refund, the fire brigade had closed the hotel because the alarm system couldn’t be repaired. The manager claimed they had reported themselves to booking sites."

"The staff is exceptional! I have come to this hotel many times in the past 30days and have always been received warmly and professionally. Top marks for the location ( 3 minutes walk from Train Station ). The rooms are very clean and normally have a Smart TV with all the VOD channels."

"The hotel team are enthusiastic and helpful always polite and accommodating across all departments The hotel is under going upgrades and they are very considering guests we arrived late on the Wednesday and the night reception gentleman was very helpful and very knowledgeable and made us very welcome"

"Good and secure parking, we arrived on motorcycles. Staff very friendly. My room was very clean and comfortable, there was though a small staircase to the bathroom which may not suit some people. The bed was large and comfortable. Due to the shape of the old building, access to my room was up and down sets of stairs and through numerous doors which could be an issue for old or infirm persons. No porters available to take bags. Carpet in the dining room was worn creating bumps that could become a trip hazard to some. "

"Best customer service, real genuine staff. Travelled with two dogs and the room with patio doors straight onto a garden area is brilliant. Our room was large and very comfy. They supply our two dogs with beds each , food and drinking bowls, towels , bedding, treats!!! Superb service. Breakfast was delicious too! Highly recommend . They have indoor pool too which we didn’t use."

"Good sized clean room, nice and quiet with lovely view over the countryside. Really friendly helpful staff."

"Complimentary bar "

"Great staff, fantastic food, brilliant location"

"Room"