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"Rooms were consistently clean, which I appreciated. However, I had multiple issues with housekeeping entering our room without properly announcing themselves. On at least two occasions, staff opened the door while we were inside changing to replace items like toilet paper. While I understand the intent, basic courtesy like knocking should be standard. Additionally, after returning to our room one day to tip our butler, we noticed a $20 bill missing from our luggage. This raised serious concerns about trust with housekeeping. While the rooms were well-maintained, professionalism and respect for guest privacy were lacking. Aside from that, most of the staff were friendly and helpful. The pools were enjoyable, but I did notice a sulfur or “rotten egg” smell in certain areas, along with visible signs of algae and buildup near the swim-up bar and jets, which suggests inconsistent maintenance. One of my biggest concerns was the lack of enforcement in adults-only areas. Despite booking the adults-only side for a more relaxed experience, we repeatedly encountered underage guests drinking, smoking, and occupying spaces like Coco Disco, the casino, and bars. This significantly impacted the atmosphere and ultimately took away from what should have been a more enjoyable experience for my wife and I. Many of the adults we spoke to about the Coco Disco often referred to it (mockingly or jokingly) as “Epstein’s Island” due to the large amount of children being let into the night club. "

"WORST. FOOD. EVER. I’ve been to many all inclusives, so my expectations were not high. The food at all of the restaurants was very sub-par. The buffet was passable, but unlike other all-inclusives, there was no dinner buffet (just breakfast & lunch), so you were stuck with one of the restaurants or - even worse - room service as dinner options. The staff were a mix of lovely and friendly, and very grumpy. I also noticed many people NOT tipping, which could contribute to the grumpiness. The room and grounds were very nice and clean, as were the pools, etc. The drinks were strong, which was a pleasant surprise. But again, I tipped the bartenders well! If it weren’t for the poor quality of the food, I would definitely return here. However, the food was so bad that I won’t be coming back. "

"The food was gross!! It’s crazy how so many Americans go to another country to eat American food.. why? The culture food is delicious. No where in this resort they served Dominican food.. but other than that, the resort was beautiful. "

"Really nice trip, Resort has a nice relaxed vibe, good amenities, excellent beach, wonderful helpful staff. Suite have plenty of room for families. Although the bathroom and shower setups are a little awkward, because you need to step into main room out of shower, but we made it work. Our Beach attendant and bartender took care of us everyday, making sure we could relax, enjoy drinks and food right on the beach. Erik and Alexander were top notch, Rock Stars, they made us feel so comfortable and really took our vacation another level!! Thank you "

"Toilet didn’t work, staff was slow to fix If you don’t have premium status, service is slow. College spring breakers could have been handled better, we were woke up every night at 2am with them screaming in the hallways. Check out desk clerk was rude"

"When we arrived there was no direction. No one greating you. We were part of the Elite and after we checked in at the front desk we were told we should have gone to the Elite desk. We had to call EVERYDAY to get towels and then they would show up at 10pm with them. One night we went to the Steakhouse and two people in our party got very suck, they lost almost 2 days. No concierge service. It was a beautiful place but I don't think I would stay again. Beach was beautiful. "