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"The breakfast could be better "

"A wonderful experience all-round. The room was clean and spacious, and the travel cot was ideal. Staff were polite and attentive, and the leisure facilities were fantastic. We hope to return!"

"The property is well maintained and well position for a visit to all of Yorks attractions. It would have been great to have onsite parking but a car park was available close by at a reasonable charge. The staff were helpful and informative. I would definitely stay again and recommend the property to friends and family "

"Arrived around 9.00pm having checked in online as requested; reception staff were not very welcoming and handed me a key card to access room. No information about breakfast - we had emailed to say we were arriving late and asked about food option. No reply. Key card didn’t "

"Clean room "

"Lovely staff and nice room, although the lots of noise outside. People shouting and delivery vans/lorries loading and off loading "

"Lovely hotel, friendly and accommodating staff. Let us check in early free of charge as our room was ready. Loved the 12 o'clock check out too and breakfast was excellent. "

"We didn't receive a particularly warm welcome on arrival but bar and breakfast staff were friendly and helpful. The bedroom was basic but fine for a short stay and the bed was comfortable. However, the noise from the streets outside (all night) affected our sleep. "

"Hotel and room very clean. Very convenient to local attractions like The Shambles and York Minster. They are within walking distance as well as shopping. Very friendly staff. Valet parking available or car park across the street."