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"Great inn on the river. Food and staff attention were excellent"

"Upon entering, the room smelt strongly of mould and damp. There was mould all over the bedroom window and the smell also came from the bathroom. The bathroom door latch didn't work, so the door didn't stay closed. The bathroom extractor fan is caked with dust, the bath looks like it hadn't been cleaned, the panel looks incomplete and the grouting is mouldy in the shower. The bedroom had a radio, which was also caked in dust. I have a severe allergy to dust, which immediately caused a skin flare up. On top of all of the above, the travel cot provided was filthy on the net sides with loads of stains and yellow in colour. The room is a hazard to health. We opened the bedroom window for an hour and the smell did not budge, because it was never going to with the mould issue. Reception suggested air freshener, which is ridiculous as it would only mask the smell temporarily. I am also allergic to lots of chemicals in air fresheners. We were provided a clean cot after we informed the lack of cleanliness of the one provided. The mattress on the roll out bed was so flat, it was uncomfortable for our daughter. We are extremely disappointed with the state of the room and wasted money in fuel travelling to the hotel we didn't end up staying at. We had to pay more to stay elsewhere at such short notice. I sent feedback the next day by email with photos. No response and it's 3 days later I've put this review on."

"The stay was very good. My only slight criticism was that the digital check-in details, in which I gave details about my arrival and a request for a first floor room didn’t appear to have made it to the reception staff. The actual check-in receptionist was very good. "

"The first day we arrived, the receptionist was kind, calm and welcoming. She made us feel special. The cleaning and housekeeping was fantastic and attentive to details. We really enjoyed our stay ..🌟🌟🌟🌟🌟."

"Clean room picked riverside four poster . Not really a great riverside view due to flat roof . Water in the evening for the shower was like warm We did mention it and the morning it was sorted . Parking was good and easy . Lovely walk into the city . I thought breakfast was included and considering we already paid £215 midweek I think it was quite expensive without breakfast "

"Excellent hotel which was like the Tardis. Was nice to receive a room upgrade on arrival. Staff were all brilliant the food was very good both at dinner and breakfast. Would definitely return."

"Parking was easy. Instructions were clear. Shower was amazing! "

"Nice hotel, friendly staff, rooms could do with updating."