Find hotels in Heritage Hills, NY from £56

"I would strongly advise against staying at this property. Upon arrival around 6:00 PM, we were told to wait until 6:30 PM for our room due to delays. During this time, we used the lobby restroom, which had no toilet paper - only a tissue box -and the situation was handled dismissively. While waiting, we witnessed several concerning situations. One guest had been locked out of her room overnight due to a faulty key and had to stay in the lobby from 7:00 PM to 9:00 AM because no maintenance staff were available. Another guest’s clothes were stuck in a broken dryer with no help offered. Others mentioned having to buy their own toiletries as none were provided. At 6:30 PM, we were then told there was no room available, despite earlier assurances. The only option offered was a room that was not properly maintained. A housekeeper confirmed it was dirty and not ready. The front desk employee was unprofessional, dismissive, and unhelpful, showing no empathy. The atmosphere felt uncomfortable and at times intimidating. As two women traveling, we did not feel safe due to people lingering in the lobby and the lack of security. As we left, police arrived regarding a serious incident at a nearby property owned by the same company involving an unattended child and no staff present, raising further safety concerns. The hotel was visibly unclean and poorly maintained. We accepted a refund and left. I would not recommend staying here."

"Only complaint is that the pool room was chilly. Amazing breakfast."

"The room was very cold. The heat didn’t work and there was only one extra blanket. The lights in the room were very dim. The bathroom faucet dripped. The TV channel selection was very limited and there was a delay when you changed channels. The person who checked me in was not very friendly and not overly helpful."

"Property needs renovation and repairs however it was fine to stay for the weekend if you don’t plan to be in your room often. No temperature self regulation, it just gets turned on and off automatically. The 1915 restaurant is on the expensive side and the diner closes early. The main property, restaurants, etc are a drive from the stone cottages. Plan for extra travel time if in the stone cottages, there is only a one way exit and requires travel out of the way to turn around and get back to main roadways."

"Very clean and safe"

"Resort was very quiet while we were there. That was great. I thought there was an on site restaurant, my mistake. Parking was a little away from entrance. That's ok in his weather"

"The tv and WiFi quality needs to be upgraded. And replenishment of breakfast more often. Staff can be kinder when asked questions"

"The room was clean and comfortable. The breakfast was good, the usual stuff, but glad to have it. Kept me full until I got home 4 hours later.. The front desk girls were wonderful. The bed and pillows were comfy. I would stay again."

"Will not recommend this Inn, dirty very poorly maintained. Fortunately we only had to stay two days!"