Dear Nellie,Thank you for reaching out. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address the toilet issue and ensure everything is as it is supposed to be. As your travels continue, we wish you well and hope you consider returning for a better experience.

Dear Sergio,We regret that you had an issue with your reservation and checking in. Please know that our staff does their best to accommodate our guests and provide top-notch service. That said, we will be sure to address your comments with our front desk to determine what may have occurred. If you have any questions, we encourage you to reach out to the third-party site you used to make your reservations, as they will be best equipped to assist you. Thank you, and we wish you well on your future travels.

Dear Mycheal,Thank you for leaving us a review. We are disheartened that we were unable to meet your expectations. Our team strives to provide the highest standards of stay for our guests. This is not the usual of our standards. We will be sure to share your thoughts with our team to see where we may have fallen short. Please book another stay with us so we can show you a much better experience.

Dear Robert, Our team believes in the vitality of a restful night's sleep, so it is regrettable that our accommodations did not provide such during your stay. Your feedback will be discussed internally, and we will take action to ensure our future guests have a much more comfortable experience. Thank you for your time.

Dear Jesse,It thoroughly disappoints us that we failed to provide you with an immaculate room, and we apologize for your experience. We will immediately share your comments with our housekeeping team and pest control provider to ensure our rooms are in outstanding condition. Please be well, and we hope you'll revisit us for a better overall stay someday.

Dear Randall,Thank you for your comments. We're sorry for any issue you encountered with the wifi and that our policies were not to your preference. Your comments will be kept top-of-mind as we improve, and we hope for another chance to impress you in the future.

Dear Daphnee,Thank you for reaching out about your experience. We assure you that our property undergoes a rigorous pest control schedule to keep unwanted guests at bay. Nevertheless, thank you for bringing this to our attention. Our specialist will make an extra trip to investigate and provide additional treatment as needed. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

Dear Kevin,It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any issues regarding our pool. We'll be sure to look into your comments further and make changes where necessary. Thank you, and we hope you will give us another chance soon.

Dear Vasheta,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes and improvements. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

Thanks for taking the time to write about your experience. We are glad that our team was able to listen to your concerns and find a solution that best fits your needs. Your feedback will be shared with our team for further improvement. Thank you for choosing to stay with us.

Dear Laurie,We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. The safety and comfort of our valued guests are our top priority, and we regret that you felt otherwise on this occasion, It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our property, services, and all we offer in the best light. As your travels continue, we wish you well.

Dear Jeri,Thank you for reaching out, though we're distressed to learn that you didn't have the comfortable visit we strive to provide our valued guests. What you have shared does not convey a typical experience at our property, and we assure you that we will share your concerns with the respective teams as we take action to rectify the issues you've mentioned. Additionally, we never intend to leave any billing concerns unresolved and encourage you to contact us offline if you would like to discuss this matter further. In the future, we hope you consider returning for a better visit.

Dear Joshua,While our friendly service impressed you, we're sorry to hear about any lack of cleanliness during your visit, as this is never our intention. We'll look into all your comments further, and we hope you'll join us again soon.

Dear Johnathan,Thank you for reaching out, though we're saddened to learn that you didn't have the exceptional visit we strive to provide our valued guests. Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

Dear Carrie,We value your feedback, and we appreciate you taking the time to share. Please know that we are dedicated to providing spotless accommodations, and we will have our housekeeping review your concerns. Additionally, our pest control specialist will evaluate where additional treatments may be necessary. Should you pass through Hempstead in the future, we hope you will choose to stay with us again.

Dear Kersten,Thank you for letting us know about your experience. We're sorry to hear that our current policies were not to your preference. Safety is our highest priority, and we are currently doing all we can to ensure the health of our guests and personnel. That being said, the pests you mentioned are not typical, and we have our pest service coming to take a look and ensure everything is top-notch. It would be our pleasure to welcome you back in the future, so please consider giving us another chance.

Thank you, I hope you enjoyed your stay.

Thank you, I hope you enjoyed your stay.

Dear Shalonda, Thank you for your feedback. We apologize for the maintenance issues you encountered and have our team looking into the concerns you mentioned so that we can continue to improve in the future. We would love nothing more than to welcome you back for a better overall stay.