Standard Double Room | Desk, iron/ironing board, free WiFi, wheelchair access
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Reviews of Rosslea Hall Hotel

4 out of 5
Rosslea Hall Hotel
Ferry Road, Rhu, Helensburgh, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 142 out of 357 reviews" "
Rating 8 - Good. 124 out of 357 reviews" "
Rating 6 - Okay. 62 out of 357 reviews" "
Rating 4 - Poor. 21 out of 357 reviews" "
Rating 2 - Terrible. 8 out of 357 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable.lovely terrace and garden Area
Stayed 1 night in Apr 2024
Response from Beverley on 16 Apr 2024
Dear LindaThank you for you review. I am pleased you had an enjoyable stayKind regardsBeverley

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely and so accommodating. We would love to visit again!
Stayed 1 night in Mar 2024
Response from Beverley on 12 Mar 2024
Dear ElizabethThank you for taking the time to share your feedback. I am pleased you enjoyed your stay. We look forward to seeing you againKind regardsBeverley

6/10 Okay

Sakinah

Stayed 1 night in Feb 2024
Response from Beverley on 27 Feb 2024
Thank you for your feedback

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Beverley on 23 Jan 2024
Thank you for your feedback

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with super friendly staff who give a good service. The food was tasty and had some great Scottish dishes including breakfast and other meals. We took our Labrador dog who was made a fuss of and was given treats and a sausage at breakfast. Location is good for theTrossachs and Loch Lomond. Plenty to do in the area and only 90 mins away via a scenic and often stunning route from by car from Glencoe and all its majesty. We would recommend this hotel to families, couples and singles who want a taste of the magic of Scotland.
Stayed 4 nights in Jan 2024
Response from Beverley on 23 Jan 2024
Thank you for your feedback. I'm pleased you had an enjoyable stay.We hope to see you againKind regardsBeverley

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very good
Stayed 2 nights in Nov 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of a long day.
Business trip. Arrived late, no drama. Adequate, convenient parking. Friendly welcoming reception staff, lovely clean, comfortable room. Thoroughly enjoyable breakfast, in spacious dining room, served up by efficient, attentive staff. Not my first time at Roselee Hall Hotel and will cirtainly be staying again soon.
Stayed 1 night in Nov 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stay. I am pleased to see you enjoyed your stay with us. Kind regardsBeverley

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
I booked as a single person and was originally given a room (25) which on entering had a low level buzzing sound from a generator I did think it would be turned off at tfn however it wasn't and a member of staff helped me to change rooms to a quiet corner room (10) staff were all lovely and incredibly helpful food was excellent and really good value for money.i had a walk along the close by beach in the morning before leaving and I hope to return soon .I'd certainly book again when in the area
Stayed 1 night in Oct 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stay. I am pleased you enjoyed your stayKind regardsBeverley

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly help staff.
Stayed 3 nights in Oct 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

4/10 Poor

William, KELSO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Dissapointed with my stay. Check in recepionist was lovely. Room however another matter although it was clean ,never got a winks sleep due to some funny motor like noise coming from around the radiators that were switched off. The bath was rather small only fit for little people.In the morning went down to for breakfast waiter asked tea or coffee then showed me to a used table put my tea down then never saw him again. Got up and left all the staff were gathered in reception blethering. Not impressed afraid. Should've been a nice reunion with my daughter who's based at Faslane but two nights spoiled
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
A nice hotel with very nice surroundings. The staff were friendly and helpful and the room was nicely decorated
Stayed 2 nights in Oct 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

2/10 Terrible

Martin

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was very tired did not stay
Stayed 1 night in Oct 2023

8/10 Good

Florence

Liked: Cleanliness, staff & service
Nice friendly staff and clean.
Stayed 1 night in Sep 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

6/10 Okay

peter

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs a lot of TLC
Very helpful and pleasant staff and although the hotel is clean it is very ragged at the edges and needs an update. Our first room smelt as if a damp smelly cloth had been misplaced in it somewhere on complaint the staff were very helpful and moved us to a suit. This could at best be described as large but the heating did not work and the shower took at least 5 minutes to get even aired.
Stayed 2 nights in Sep 2023
Response from Beverley on 30 Sept 2023
Dear Peter,Thank you for taking the time to share your feedback. We have started a refurb of the bedrooms and this will be completed in JanuaryKind regardsBeverley

10/10 Excellent

Walter

Stayed 1 night in Sep 2023
Response from Beverley on 30 Sept 2023
Dear WalterThank you for taking the time to rate your stay Kind regardsBeverley

8/10 Good

Michael

Liked: Cleanliness, staff & service
Location great and staff amazing
Lovely location so long as you have a car. Staff were excellent but room was a little tired and in need of some upgrading. Breakfast was great and ease of checking in and out was good.
Stayed 1 night in Sep 2023
Response from Beverley on 30 Sept 2023
Dear MichaelThank you for taking the time to share your feedback. We have started a refurb on a couple of the rooms and this will be competed in JanuaryKind regardsBeverley

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Beverley on 30 Sept 2023
Dear KenThank you for taking the time to rate your stayKind regardsBeverley

10/10 Excellent

Setsuko

Stayed 1 night in Sep 2023
Response from Beverley on 30 Nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

8/10 Good

Alexandra

Liked: Property conditions & facilities, room comfort
Lovely view, dated hotel
Stay was lovely but there are areas which need improvement. Stayed with our dog for two nights and the hotel was in a lovely and peaceful location. The hotel is however looking very dated and the bathrooms need updating. I would class this hotel as more dog-tolerable than dog friendly as there were a lot of restrictions on where you could sit/eat with the dog. I feel there needs to be more attention to detail such as bins outside, maybe a water bowl for dogs and clearing of tables. We sat outside one evening with a drink and although I brought the drinks inside and placed them on the bar, they were still there a couple of hours later. The staff working in the bar and at breakfast were all very friendly and polite.
Stayed 2 nights in Sep 2023
Response from Beverley on 12 Sept 2023
Thank you for taking the time to share your feedback with us.The only restriction for the dogs is the restaurant. We need to respect all guests and have areas where people can sit who have allergies. We do have dog bowls available, apologies this was not given to you. Kind regardsBeverley

10/10 Excellent

Andrew Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome and a decaf skinny latte too !
Arrived early to a warm welcome. All the staff are lovely , friendly, knowledgeable and helpful. This Hotel is a gem and pleasure to visit. The postcode takes you straight to the driveway where a hotel sign give’s reassurance. Plenty of parking at the rear where you will find the entrance/ reception. Evening menu has something for everyone complements to the chef. Breakfast again caters for everyone but I do highly recommend a full Scottish which I thoroughly enjoyed. The room was large, airy , clean , great views over the garden / bay , curtains to block all light when closed , large TV, and a king sized comfortable bed. A very spacious clean bathroom , shower over bath combination with plenty of hot water and pressure which accommodates a 6’ man. Who enjoyed a well poured well kept pint of Guinness from a beautiful knowledgeable young woman which disappeared every now and then below the bar counter only to re-emerge with a cute smile. A Van Gogh for the Geordie and a London Gin plus a Rhubarb/ Ginger Gin for two happy guests. A well stocked friendly bar which was a pleasure to be where banter flowed freely amongst residents. Another one ere well it would be rude not to have a wee dram of Loch Lomond whisky near Loch Lomond again.
Stayed 1 night in Sep 2023
Response from Beverley on 13 Sept 2023
Dear Andrew,Thank you for taking the time to share your feedback. I am delighted to hear you enjoyed your stay with us. We hope to see you againKind regardsBeverley

10/10 Excellent

Ken

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception and reception staff. Easy check-in and out. Delicious breakfast with ample choice. Great location.
Stayed 1 night in Sep 2023
Response from Beverley on 12 Sept 2023
Thank you for taking the time to share your feedback with us.Kind regardsBeverley

8/10 Good

Irene

Travelled with family and small children
Stayed in single room which was small and very warm but only for 1 night stay was ok.Great location staff friendly
Stayed 1 night in Sep 2023
Response from Beverley on 12 Sept 2023
Dear Irene,Thank you for taking the time to share your feedback with us.Kind regardsBeverley

8/10 Good

George

Travelled with partner
Liked: Amenities
Great situation. Wonderful views and walks.
Stayed 1 night in Sep 2023
Response from Beverley on 13 Sept 2023
Dear George,Thank you for taking the time to share your feedback. I am pleased you had an enjoyable staykind regardsBeverley

10/10 Excellent

Vincent

Travelled with family
This is a beautiful hotel in s remarkable location. We were lucky with bright sunshine so everything around the marina looked like the south of France.
Stayed 2 nights in Sep 2023
Response from Beverley on 12 Sept 2023
Dear VincentThank you for taking the time to share your feedback with us.I am pleased you had an enjoyable stay Kind regardsBeverley

6/10 Okay

Connor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Beverley on 29 Aug 2023
Dear ConnorThank you for taking the time to review your stayKind regardsBeverley

6/10 Okay

Mark

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Beverley on 26 Aug 2023
Dear Mark,Thank you for taking the time to rate your stayKind regardsBeverley

10/10 Excellent

ANNE

Stayed 1 night in Aug 2023
Response from Beverley on 26 Aug 2023
Dear anneThank you for taking the time to rate your stay.Kind regardsBeverley

8/10 Good

Isobel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a excellent price when visiting the area of Loch Lomond . We had 2 family rooms including breakfast . 😊
Stayed 1 night in Aug 2023
Response from Beverley on 26 Aug 2023
Dear Isobel,Thank you for taking the time to share your feedback. I am pleased to see you had an enjoyable stay with usKind regardsBeverley

8/10 Good

Erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Nice hotel in a very quiet location, just a short walk from a small lighthouse. Good room size and huge K-size bed :) Staff very helpful, we enjoyed our stay before heading to Loch Lomond.
Stayed 1 night in Aug 2023
Response from Beverley on 15 Aug 2023
Dear Erich,Thank you for taking the time to share your feedback. I am pleased you enjoyed your stay with usKind regardsBeverley

8/10 Good

Iain

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Beverley on 15 Aug 2023
Thank you for taking the time to share your feedback. Kind regardsBeverley

6/10 Okay

Deborah

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is NOT a 4 star hotel! The room was “ok” but the bathroom was dated with tons of mould in the shower and on the ceiling. The shelf above the sink holding the soap etc was falling off!! They obviously set the soaps on there knowing this! Rusty bathroom fixtures. Wanted to take a shower before bed around 10pm and no hot water. Was told it is an old building and maybe too many people wanting a shower. The restaurant was closed for dinner as not enough staff - which turned out to be a good thing because the menu was limited and expensive. Thank goodness breakfast was included with the room price as it was not much to write home about but the staff were nice.
Stayed 1 night in Jul 2023
Response from Beverley on 12 Sept 2023
Thank you for taking the time to share your feedback with us.We are doing a refurbishment of the bedrooms in January. Apologies you couldn't sit in the restaurant, unfortunately if staff call in sick it leaves us limited.The bar was still available to dine in. Kind regardsBeverley

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Beverley on 15 Aug 2023
Dear IainThank you for taking the time to share your feedback. Kind regardsBeverley

6/10 Okay

Michael

Stayed 2 nights in Jul 2023
Response from Beverley on 15 Aug 2023
Dear MichaelThank you for taking the time to share your feedback. Kind regardsBeverley

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Beverley on 15 Aug 2023
Dear Andrew,Thank you for taking the time to share your feedback. Kind regardsBeverley

8/10 Good

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Mr Potts
Nice property, good stay with decent breakfast, room was comfortable. My only issue, when staying here I choose to eat out due to the limited menu which is also overpriced.
Stayed 1 night in Jul 2023
Response from Beverley on 15 Aug 2023
Dear Mr Potts,Thank you for taking the time to share your feedback. I am pleased you enjoyed your stay with usKind regardsBeverley

4/10 Poor

Roger

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Reception and dining area were fine. The furniture and decor in the room was tired. There were cobwebs in the room. There was mold in the shower. Only one set of towels were provided. There was no bath mat. Breakfast was the most positive aspect. The younger staff were very helpful and attentive.
Stayed 1 night in Jul 2023
Response from Beverley on 18 Jul 2023
Thank you for taking the time to share your feedback,I have highlighted the areas mentioned to housekeeping to get addressed. There are always spare towels in the wardrobe, I apologise you didn't have spare towels, I hope you told us so we sorted this for you. We have started a refurbishment of our bedrooms. Thank you for your kind comments about our team, they are a great bunchKind regardsBeverley

10/10 Excellent

Issy

Stayed 2 nights in Jul 2023
Response from Beverley on 18 Jul 2023
Thank you for taking the time to share your feedback

8/10 Good

Fiona S

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall a good stay.. attending a family wedding
Stayed 1 night in Jul 2023
Response from Beverley on 12 Jul 2023
Thank you for taking the time to share your feedback. Glad to see you had an enjoyable stayKind regardsBeverley

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Beverley on 8 Jul 2023
Hi JohnThank you for taking the time to rate your stay. Kind regardsBeverley

10/10 Excellent

M

Stayed 1 night in Jun 2023
Response from Beverley on 5 Jul 2023
Thank you for taking the time to score your stay.Kind regardsBeverley

6/10 Okay

Pamela

Stayed 1 night in Jun 2023
Response from Beverley on 5 Jul 2023
Thank you for taking the time to score your stay.Kind regardsBeverley

10/10 Excellent

Martin

Stayed 1 night in Jun 2023
Response from Beverley on 5 Jul 2023
Thank you for taking the time to score your stay.Kind regardsBeverley

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very pleasant and keen to help. Excellent amenities . Well kept garden with area for sitting out. Bar and restaurant food was excellent and large helpings. Lovely view from our room (31) which was clean and comfortable only criticism I have of our enjoyable stay was the huge bed was too hard. Would certainly recommend a visit.
Stayed 3 nights in Jun 2023
Response from Beverley on 5 Jul 2023
Dear William, Thank you for taking the time to share your feedback. I am delighted to note your comments and will pass onto the team. I'm sorry you found the bed to firm, please let us know when you next plan to visit and we will make sure you have a soft mattress topperKind regardsBeverley

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Anniversary break
Fantastic hotel, beautiful location and very friendly staff. Shout out to Emma & Adele who were so friendly and took time to speak to the guests. Dinner excellent, but breakfast not so good. We had a suite which was large spacious and fantastic views over the Firth of Clyde. Only negative is perhaps replenishing the toiletries from the night before and perhaps bottled water in the room. The room just lacked a personal touch.
Stayed 2 nights in May 2023
Response from Beverley on 5 Jul 2023
Good Moring, thank you for taking the time to share your feedback. I will pass onto Adele and Emma.I am pleased you enjoyed your stay. Apologies your toiletries had not been replenished this is not our usual standard. Kind regardsBeverley

4/10 Poor

Nadine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom shower was full of mold in the grouting and around the edge of the tub. We stayed on the third floor and there is no lift.
Stayed 1 night in May 2023
Response from Beverley on 31 May 2023
I'm sorry to read this and I have have passed your comments onto our head housekeeper and this issue is being addressed. I'm afraid a lift is not possible here. We could have allocated you a room lower down had you raised this as an issue to us.I do hope this didn't ruin your stay too much and would hope to see you back. Kind regardsBeverley

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed for 3 nights. Lovely location and friendly staff. We would go recommend to anyone who wants a quiet time
Stayed 3 nights in May 2023
Response from Beverley on 5 Jul 2023
Hi Fraser, thank you for taking the time to share your experience. I am delighted to see you had an enjoyable stay. Kind regardsBeverley

8/10 Good

Steven

Business traveller
Liked: Room comfort
Ok, but expensive
I found the hotel to be pleasant, comfortable but the meals were poor value. Not much for the money and limited menu. Overall quite expensive experience.
Stayed 1 night in May 2023