3/5 Okay
Joan
9 Sep 2020
Disliked: Staff & service
So dissappointed
Paid a very large amount of money to spend 2 nights in the premier suite to celebrate our anniversary. Suite was not large and the feature bathroom had some features that were very undesirable. Firstly the sliding bathroom door doesn't shut properly and doesn't lock as it is misaligned. It was too heavy for me to close at all and I had to ask my husband to do this for me. The feature roll top bath with view onto Lamlash bay was beautiful as was the walk in shower. However we discovered that people on the grass opposite the hotel also have a lovely view of whoever is using the bath or shower. There are blinds provided- seriously dirty and sticky which is not good in the current Covid climate- but with the closed there is no view from the bath at all. There idea of bathing looking out onto the bay was the main reason we booked. Very disappointed. Breakfast was good but took over an hour from sitting down to receiving it on the first morning.Staff were mostly pleasant but there were not enough to cope with the volume of guests and diners. For the same money we could have stayed at the Auchrannie or the suite at the Douglas, which is superb. Such a mistake to book here- the price should have been far lower for what was provided.
Stayed 2 nights in Sep 2020
