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"Room was lovely and clean, very well equipped, comfortable bed and excellent shower."

"Dated rooms with VERY uncomfortable mattress and loose tap on basin on room 48."

"Quiet riverside location and convenient for exploring the area around Melrose. Grand old building with plenty of character. Great breakfast with fine views and tasty food"

"This is without a doubt the best hotel I have stayed at in my entire life. The level of customer service is second to none. The rooms are exceptional, the grounds are immaculate, the spa is beautiful, the outdoor pool is heated to a toasty 32C according to my watch. What an incredible stay. I find it really hard to find any faults. If I had to pick one fault. We had an 8:45pm dining time at Charlies on a Sunday night and I will admit that dinner took absolutely AGES! I think the poor staff were run off their feet and you could see how stressed out they were. The food was absolutely delicious. We did have one slightly pickier eater who would have loved a simple steak but there was none on the menu. I loved the food however. The clay pidgeon shooting experience was booked through the hotel and the man who took us was such a gentleman. We paid £120 for the experience and he was happy to share the shots between our group. I would absolutely do this again when we return. The golf course was immaculate and beautiful and everyone I had an encounter with was lovely. Even the local members on the course were happy to chat. We can't wait to return again in the summer."

"Friendly, efficient check-in. Lovely room, spotlessly clean, only negative was an ineffective shower. Breakfast was excellent, good "

"Wonderfully clean bedding. But not a single hook or peg to hang the jackets. Nice quiet place to spend a night. Happy overall. "

"Basic hotel with decent staff . Breakfast not on until 8.30 which is tooate for many travellers "

"Breakfast was fantastic, staff fabulous, friendly bar/restaurant with locals and evening meals great. Room could benefit from an update but it's situated in a lovely old building with great pictures and memorabilia worth looking at. We would most certainly stay there again without question. "

"Met our needs"