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"We had a lovely couple of nights at this beautiful hotel. Our room wasn’t ready until 4.50 pm which was a bit disheartening after a 3 hour drive and it was disappointing we were just offered a cup of tea and a sit in the lounge. This could have been handled better . The food was delicious, it was very quiet and beautiful lounges a shame there wasn’t anything to encourage guests to stay downstairs after dinner. The staff were very helpful and pleasant. "

"Very enjoyable - great food and lovely location "

"Very much enjoyed another stay at The Bear. Had very comfortable renovated ground floor room with new ensuite bathroom with shower. High standard of cleanliness. Excellent restaurant. Very friendly and helpful team members. "

"Loved our stay, food was excellent, bed very comfortable and the pool and spa facilities were excellent"

"The Swan at Hay Hotel couldn't have been better. The accommodations, staff, and location were perfect for our stay in Hay-0n-Wye. "

"Nice hotel, friendly staff"