The Swan at Hay Hotel

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Deluxe Double Room, 1 King Bed | Terrace/patio
Deluxe Double Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace
Superior Twin Room | Individually decorated, individually furnished, desk, laptop workspace
Deluxe Double Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Overview of The Swan at Hay Hotel

The Swan at Hay Hotel

4.0 star property

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet-friendly
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ

Explore the area

  • Popular LocationHay Castle4 min walk
  • Popular LocationRichard Booth's Bookshop5 min walk
  • Popular LocationWhitney Bridge12 min drive

Choose dates to view prices

About this area


Located in Hereford, The Swan at Hay Hotel is in an area with good shopping. Whitney Bridge and Longtown Castle are local landmarks, and some of the area's attractions include Hergest Croft Gardens and Small Breeds Farm Park and Owl Centre.

What's nearby

  • Hay Castle - 4 min walk
  • Richard Booth's Bookshop - 5 min walk
  • Whitney Bridge - 12 min drive
  • Pwll-y-wrach Nature Reserve - 14 min drive
  • Erwood Station Craft Centre, Gallery and Tea Rooms - 21 min drive

Getting around

  • Builth Road Station - 31 min drive


  • Red Indigo - 2 min walk
  • Sandwich Cellar - 3 min walk
  • Shepherds Ice Cream Parlour - 4 min walk
  • The Granary - 4 min walk
  • Oscar's Bistro - 4 min walk

About this property

The Swan at Hay Hotel

Georgian hotel with 2 restaurants and 24-hour front desk
This hotel features 2 restaurants, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
The Swan at Hay Hotel offers 19 accommodations with complimentary bottles of water and a hairdryer. This individually decorated and furnished accommodation includes desks. Cable televisions are provided. This Hereford hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–10:00 AM: GBP 15.00 per person
  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Garden Room
  • The Market Bar
  • 1812 Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli


  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms - 2


  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Upper floors only accessible by stairs
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Bed sheets
  • Heating


  • Free toiletries
  • Hairdryer
  • Towels


  • 32-inch TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee


  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace

Similar properties

See similar properties



Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18


Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 101 out of 200 reviews
5 - Excellent 51%
Rating 4 - Good. 57 out of 200 reviews
4 - Good 29%
Rating 3 - Okay. 24 out of 200 reviews
3 - Okay 12%
Rating 2 - Poor. 16 out of 200 reviews
2 - Poor 8%
Rating 1 - Terrible. 2 out of 200 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities



5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Swan is a wonderful place outstandingly beautiful like stepping back in time original windows wood work etc absolutely delightful
Stayed 1 night in Aug 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful room. Spotless. Great food and drink options on property. Located within walking distance of all of the ships and castle.
Stayed 1 night in Jul 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope to be back soon!
Excellent location at edge of town center with easy walking access. Very clean well kept property and room. Really nice garden for outdoor drinks or meals. Food was ample and good at reasonable prices, more pub style than fine dining. The parking courtyard was tight, but we did always find a spot. Staff attentive and friendly.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, pleasant bar, quiet, helpful staff, very good breakfast. Can't think of anything we did not like.
Stayed 1 night in Apr 2022