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"Staff helpful"

"Nice Hotel, great staff, good location, Supermarket on doorstep."

"Shower leaked into our room soakong my wife's bag. We will be complaining."

"Overall stay spoiled by slow service at dinner in restaurant.48minutes between ordering and first course being served.I had to go to staff to find out what was happening.The same happened to a couple on the next table.Very poor communication from staff.Spoiled the meal."

"Such a lovely 2 night stay. Staff were really friendly and helpful. Clean and lovely hotel for the price paid. Only downside to the stay was that on Saturday night although the pub was over half empty there was over a 60 minute+ wait. So we had to travel else where to eat."

"We had a great one night stay at the Hex hotel before visiting the zoo. The hotel was immaculate and the rooms were well thought out for families."

"Clean room but lack of plug sockets bedside is very inconvenient"

"I stupidly asked Gemini " I want to surprise my daughter with a weekend away, the destination doesn't matter the highlight of the trip is the hotel" and The Earl of Doncaster came up, as one of the options on the train route selected The staff were lovely from the off, both front of house and bar staff, but it wasn't the experience I wanted. We stayed in room 215, in the right corner of the room had major water damage, wall paper and ceiling were brown. The bathroom was nice enough, wet room and everything looked clean. The ceiling maybe made of papier mache as you can hear every footstep from the rooms above Finally, the actual stay, 215 is above the function room, I had a 7 year old in tears as she couldnt get to sleep.as the noise was ridiculous, the volume was reduced around 11:45 but it could still be heard. I mentioned it on the way out when I was asked how my stay was, the reponse to my honest feedback "we cant control noisy guests" Anyway, I'd say fine as a base for the races if you're planning to make noise yourself, otherwise avoid."

"Hotel and grounds were lovely, food was great and staff were exceptional. Highly recommend"