Search Hotels by Surya Hotels Ltd in Hawstead from £89

"The room was clean, the bed comfortable. The walls are thin so sound from adjoining rooms is audible but my sleep was not disturbed. The toilet does not have a good flush. The bathroom was clean, warm. The shower was excellent and the towels soft and luxuriant. I liked the option of a bath but didn't use it. The staff were attentive, cheerful, helpful. Breakfast was good and was substantial. Evening meal on one night was excellent but not so good on the other."

"Plenty of free secure parking, nice grounds, outside of buildings and garden areas very tidy and clean. Easy check in, cheerful and helpful staff, especially in restaurant and bar area. Room was tidy, clean and very comfortable with a good view of a horse stables and training yard. Lovely to see the horses with their heads popping out of the stables, and the stable staff taking them for exercise. Hotel is nice and close to Newmarket town, easy 10 minute walk, and you get the chance to see the horses and jockeys training as you walk along the path towards the town. Added bonus is an hourly bus to the lovely city of Ely, takes 30 > 40 minutes ride. Allows you to go out without having to drive. Would love to visit hotel again."

"Doors need seeing to. Fire doors, bedroom doors need to have a slow closing fitted to them constant banging doors throughout our stay. Rooms could do with some update they are clean but outdated and paint peeling away."

"Unfortunately it wasn't a good experience, the restaurant was close and the bar. As for the room, it was so small you couldn't board a dog in it, 15 minutes later I booked another room in the Dragonfly Hotel ...so no it wasn't a good experience"

"The staff were friendly and helpful and my room was spacious, bright, airy and clean. The bed was huge and very comfortable. The amenities were basic but I had everything I needed, including a much needed fan as it was a hot day! The hotel itself is nothing special, the decor is a little run down and in need of a paint job in some areas. My bathroom had rust in the bath and the finish was needing some tlc. The front entrance to the hotel clearly had a no smoking sign which was ignored as it had a strong smell of cigarettes which was not a good first impression. I’m not a fan of self check in at a hotel- it’s not nice to arrive and find the reception unmanned. I did call for assistance which came quickly however and the member of staff was very helpful. It was pretty average place and ok if you just need to stay for a night."

"Dirty towels on the corridor floor for at least 20 hours. Room carpet badly stained. Room smelt musty and was tired and poorly equipped. Key cards kept failing and had to be reprogrammed. Communal areas were grim and unwelcoming. A very depressing stay despite the staff trying to be helpful. "

"Very impressive grounds and gardens"

"The bar was stocked with plenty of choice "

"Well located hotel. Just off the high street with a large car park. Value for money food offering."