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Reviews of Radisson Hotel Hauppauge-Long Island

3.5 out of 5
Radisson Hotel Hauppauge-Long Island
110 Vanderbilt Motor Pkwy, Hauppauge, NY

Reviews

5.8
Rating 10 - Excellent. 210 out of 1002 reviews" "
Rating 8 - Good. 164 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 178 out of 1002 reviews" "
Rating 2 - Terrible. 273 out of 1002 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Radia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful hotel and the staff are friendly
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 1 May 2024
Thank you so much for your kind words, we sincerely appreciate it!

10/10 Excellent

Karishma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Greta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is out dated. We could not watch live tv. Our room did not get cleaned by room service. Customer service was poor. The towels are thin and scratchy. The furniture was dusty. The building on the outside was not repaired and outdated. Parking lot was always difficult. I will never stay here ever again.
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 30 Apr 2024
Thank you Greta for taking the time and giving us your feedback. We will speak with the team, for corrective action. We are sincerely sorry we did not meet your expectations.

6/10 Okay

Margaret

Staff was slow even though there were no guests- not friendly whole place smelled of weed.
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 29 Apr 2024
Thank you for your Feedback we sincerely appreciate it. We will drill down on the Front Desk Check in, and the odor.

10/10 Excellent

Christian, SAN ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located in central Long Island. The staff is great and the amenities are outstanding
Stayed 7 nights in Apr 2024
Response from The Radisson Hauppauge Team on 29 Apr 2024
Thank you for your Feedback we sincerely appreciate it

8/10 Good

Fallon

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean but hotel is very old.
Stayed 3 nights in Apr 2024
Response from The Radisson Hauppauge Team on 29 Apr 2024
Thank you for your feedback, it is appreciated.

6/10 Okay

Gary

Business traveller
Disliked: Amenities
Needs some upgrading
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 25 Apr 2024
thank you for your feedback we sincerely appreciate it, and will share it with the team.

2/10 Terrible

Yigal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel to my friends.
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 24 Apr 2024
Yigal, thank you for your feedback, we are sincerly sorry we fell short of your expectations. We will drill down on our services and take corrective action.

6/10 Okay

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than my card being charged after I done paid and paid a deposit which I’m waiting to get back. The room was good wish it had a microwave, the bathtub was leaky but for the time I needed it for after my surgery it was convenient.
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 23 Apr 2024
Thank you Shannon for your feedback, we are sincerely sorry to hear of your leaky bathtub, and we will have the team address this. Your unused deposit hold will be released 5-10 business days depending on your back

2/10 Terrible

shaunta

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nasty and not helpful
Stayed 3 nights in Apr 2024
Response from The Radisson Hauppauge Team on 23 Apr 2024
Thank you Shaunta for your feedback, we are sincerely sorry to hear this, and will look into the matter.

6/10 Okay

Vanessa

Travelled with partner
Disliked: Property conditions & facilities
We had booked a room with a king size bed and when we got there they told us they only had rooms with two beds available and the beds were full size.
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 23 Apr 2024
Thank you for your feedback, we sincerely appreciate it. and our sincere apologies for not having the King bed accommodation's available for your arrival.

10/10 Excellent

Christian, SAN ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in central Long Island. Great for event hosting.
Stayed 7 nights in Apr 2024
Response from The Radisson Hauppauge Team on 22 Apr 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it! and will utilize it to fine tune the operations.

4/10 Poor

Leota

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My key stopped working , i went to the desk twice in a row. The desk person came back up with me the 3rd time to “make sure i was at the correct room & doing it right” only to find out that i was correct. Then he told me to stay there and he went back downstairs and came back up with no avail . Then he ended up calling maintenance and they handled it . Building outside needs work for sure . The front doors don’t close and there’s only one door that opens in the front to get out. This place needs help.
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 22 Apr 2024
Thank you for your feedback, we sincerely appreciate it, and will utilize it for improvements with the team, and maintenance department.

6/10 Okay

china

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 22 Apr 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it! and will utilize it to fine tune the operations.

4/10 Poor

Clyde

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 22 Apr 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it! and will utilize it to fine tune the operations.

8/10 Good

Teshana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended , it was clean and the staff were nice, it's just the check in time and check out. Usual check in time was 3:pm , i checked in at 6 pm but still had to check out at 12. I was told $25 for 1 hour etc, $75 for 2 hours and $100 for 3 hours, other than that they were nice
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 22 Apr 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it! and will utilize it to fine tune the operations.

8/10 Good

Anita

Travelled with family
Liked: Staff & service
We came for the dance competition week. No restaurant in the hotel ( very limited timing ) and not much in the area. My room was clean.
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 19 Apr 2024
Thank you for your feedback, we sincerely appreciate you taking the time to let us know how we are doing.

2/10 Terrible

Antoine

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 17 Apr 2024
Dear Antoine, we are sincerely sorry we did not meet your expectations, we will continue to drill down with the team, on raising the bar.

8/10 Good

Ruth

Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 19 Apr 2024
Thank you for your feedback, we sincerely appreciate you taking the time to let us know how we are doing.

10/10 Excellent

Christian, SAN ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in central Long Island. Outstanding staff that go above and beyond to make your stay enjoyable
Stayed 7 nights in Apr 2024
Response from The Radisson Hauppauge Team on 15 Apr 2024
Thank you for your feedback, we sincerely appreciate it!

4/10 Poor

Joan

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was nice, clean. Ran out of hot water.
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 15 Apr 2024
Thank you for your feedback, we are sincerely sorry to hear about the hot water, and we will check on that with our team.

2/10 Terrible

Rick

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change rooms twice due to numerous issues. Hotel is a bit rundown and construction had to be done on the two overpasses due to collapses.
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 15 Apr 2024
Thank you for your Feedback, we sincerely appreciate it, and we will address your concerns. Sorry out the overpasses a truck hit it this weekend.

4/10 Poor

Tarnia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool access
Stayed 2 nights in Mar 2024
Response from The Radisson Hauppauge Team on 15 Apr 2024
Thank you for your feedback, we will utilized it to make improvements.

4/10 Poor

Michelle

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property wasn't well staffed, the bar and cafe were not staffed. Common areas looked like they hadn't been vacuumed in weeks. Overall did not feel safe. Clientele were sketchy.
Stayed 3 nights in Apr 2024
Response from The Radisson Hauppauge Team on 11 Apr 2024
Michelle, Thank you for your feedback, we are sincerely sorry to hear that we did not meet the expectations of our guests, we will drill down on the areas you mentioned for corrective action. Thank you again

10/10 Excellent

LING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 11 Apr 2024
Dear Ling, Thank you for your 5/5 rating we sincerely appriciate it and will share with the team.

4/10 Poor

Allen, Fredericksburg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Exterior doors remained unlocked to anyone who wanted to get inside. Rust on many metal parts. Non-smoking room had a strong smell of smoke. Grounds are filthy, lots of trash. Generally run down.
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 10 Apr 2024
Thank you for your feedback, and we will address the exterior doors, rust, smoke smell, and Grounds. We are sincerely sorry for the inconvenience.

6/10 Okay

Yuri

Travelled with family
Nothing
Stayed 1 night in Apr 2024
Response from Radisson Hotel Hauppauge on 9 Apr 2024
Thank you for your feedback.

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 10 Apr 2024
Thank you for your feedback, we sincerely appreciate it!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Radisson Hauppauge Team on 10 Apr 2024
Thank you for your feedback, we sincerely appreciate it!

2/10 Terrible

Corinne

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
There was NO HOT WATER to shower. Pot smoking up and down the several halways I had to walk to my room. There was no cover pad on the ironing board. The hair dryer was dirty. Mold or serious staining in the toilet. The heat could not be controlled. The tv reception was horrible and the picture was larger than the tv screen. No ice in the ice machine. I will never stay here again. And I will be looking for a refund. I checked out at 6:99am just to get out since people were yelling at 1 am 3:38am 4:02am I was wondering if this has turned into a residence hotel? Shame on you Radisson. You use to be a lovely hotel
Stayed 3 nights in Apr 2024
Response from The Radisson Hauppauge Team on 8 Apr 2024
Thank you for your feedback we sincerely appreciate it, and will drill down on issue to make improvements. Our apologies for need meeting the expectations.

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were obviously not checked during last house cleaning. Personal items left by previous customer(box of dildos). Cold water showers, white tape covering holes in tub. Don’t call the front desk because no one will answer. Outside of hotel was awful, branches and garbage everywhere.
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on 8 Apr 2024
Thank you for your feedback we sincerely appreciate it, and will drill down on issue to make improvements. Our apologies for need meeting the expectations.

10/10 Excellent

Walter anderson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from The Radisson Hauppauge Team on 8 Apr 2024
Thank you for your feedback and 5/5 rating, we sincerely appreciate it

4/10 Poor

Rajvinder

Travelled with family
No hot water to shower. Towel had hair on it. Sockets weren’t working
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 8 Apr 2024
Thank you for your feedback we sincerely appreciate it, and will drill down on issue to make improvements.

10/10 Excellent

Marta

Stayed 3 nights in Mar 2024
Response from The Radisson Hauppauge Team on 29 Apr 2024
Thank you for your Feedback we sincerely appreciate it

6/10 Okay

Hakan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The guy at the reception is very slow
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on 8 Apr 2024
Thank you for your feedback we sincerely appreciate it, and will drill down on issue to make improvements.

10/10 Excellent

nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from The Radisson Hauppauge Team on 3 Apr 2024
thank you for your 5/5 rating we sincerely appreciate it and will share it with the team!

2/10 Terrible

Ranjan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel was good. Atmosphere was nice. The guy at reception was very inattentive and less responsive. When entered in room, room was nice and clean, no complaint. But TV remote was missing. Tried to call reception but room phone had no information on it where to call. And worst part, room had no water supply. After complaining 3 times in morning we had to leave hotel without shower. Staff did not do anything to provide us hot water.
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 2 Apr 2024
Dear Ranjan, Thank you for your feedback, we will have our team check on the TV remote, and Phone information, and water supply.... please accept our apologies.

4/10 Poor

Marie, Centralislip

Disliked: Amenities
No microwave and bad tv reception
Stayed 3 nights in Mar 2024
Response from The Radisson Hauppauge Team on 2 Apr 2024
Marie, Thank you for your feedback, we are sincerely sorry to hear about the TV reception. Unfortunately our rooms do not have microwaves, but there are some in the lobby for guest use.

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room a/c did not work. There were burn holes on the carpet floor and on the window curtains. The smoke detector was broken and hanging off the wall. Very disappointed.
Stayed 4 nights in Mar 2024
Response from The Radisson Hauppauge Team on 2 Apr 2024
Dear Ashely, we are sincerely sorry to hear about the A/C not working, and the burn holes /Smoke detector, we will have our team address immediately

10/10 Excellent

Oscar

Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 22 Apr 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it!

8/10 Good

Shavaughna

Stayed 3 nights in Mar 2024
Response from The Radisson Hauppauge Team on 19 Apr 2024
Thank you for your feedback, we sincerely appreciate you taking the time to let us know how we are doing.

4/10 Poor

Yesenia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thought it was going to be nicer than it was. Our room had no fridge, was dirty and dark. It was just super convenient.
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 25 Mar 2024
Thank you for your feedback, we will drill down on your comments, and take corrective action.

2/10 Terrible

JoLynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump! The place stunk like sewage, the staff had no idea what to do and the place is falling apart. We had no towels in the room and when we finally received some one of the towels was covered in blood. Avoid this place if you can! Radisson should be embarrassed that this hotel bares its name!
Response from The Radisson Hauppauge Team on 25 Mar 2024
Dear Jolynn, that you for your feedback, we are sincerely sorry to hear of the issues you encountered during your stay, we will drill down on these items with our team to make improvements.

4/10 Poor

Kerri

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Honestly I waited 5 hours for working room keys only to have you move my room. The man working the desk was very Nice and helpful and understanding and gave me help since I was by myself with 10 bags. The leak on the lobby my friend slipped and fell on and no one helped her up from behind the desk. The venue was too small for the dance competition too many fire hazards with allowing people to stand in doorway
Stayed 1 night in Mar 2024
Response from Radisson Hotel Hauppauge on 25 Mar 2024
Dear Kerri, thank you for your feedback, we are sincerely sorry for the room key issues, and most importantly for your friend slipping, We will drill down on these issues.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Fair convenient for this competition not for a vacation stay.
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 25 Mar 2024
Thank you for your review, we sincerely appreciate it.

10/10 Excellent

Ajay

Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 10 Apr 2024
Thank you for your feedback, we sincerely appreciate it!

6/10 Okay

Pablo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 3 nights in Mar 2024
Response from The Radisson Hauppauge Team on 20 Mar 2024
Thank you for your feedback, we are sorry that you felt the hotel was dirty and we will address with this point with our team.

6/10 Okay

Nicholas

Business traveller
Adequate accommodations; attended a show there.
Stayed 2 nights in Mar 2024
Response from The Radisson Hauppauge Team on 19 Mar 2024
Thank you for your feedback, we are sincerely sorry we did not meet all your expectations, we will drill down on improving guest experiences.

4/10 Poor

Dominick

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately my husband and I would never give a poor review. However, The staff was the only thing good about this hotel. We checked in Friday morning, went to the room which was 83 degrees. We attempted to lower it. We left for our appointment and returned about back at approx. 9:30. The temp in the room still at 83 degrees. We notified front desk who security & maintenance. Could not be fixed. Gave us another room. This room had bathroom sink water backed up as you used it. In the am we could not shower because shower handle was so stuck we couldn't move it. We washed and got out of there quickly. Must say it appeared to me like the "Hotel California".
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on 19 Mar 2024
Thank you for your feedback, we are sincerely sorry to hear about the HVAC, and the shower, we will have our team address these issues.

10/10 Excellent

Elkin

Liked: Cleanliness, staff & service
Me encantó el servicio y la atención
Stayed 5 nights in Mar 2024
Response from The Radisson Hauppauge Team on 19 Mar 2024
Thank you